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I got affected by this and now I'm locked out of my own accounts.
I have 2 accounts with AMP and requested reset of the password to my accounts and it looks like no one can help me there.
It's been more than 3 weeks now and initially some tech support guy responded to my email requests a couple of times and now it's a deadend with no support or responses.
I emailed to their support, login help, compliance. This is ridiculous and I'm filing formal complaints to NFA & CFTC.
AMP sent an email on how to reset the passwords to the portal.
It would only send an email to a specific email. Make sure you put the right email there, ideally the one you used when registering with them when you signed up.
We did not have an issue with anyone trying to reset their password (as far as we know).
Will be glad to help if anyone has an issue. Please PM.
Matt Z
Optimus Futures
There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.
Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
I have used the live chat many, many times before (that's the only viable way to communicate with AMP so far) and NONE of the guys suggested remote connection to my pc.
You should give me some credit at this point. I know what I'm supposed to do ON MY END to fix this problem and it's not working. They simply can NOT find my email address while I have no problem receiving the statements to the SAME email addresses I used to reset the client portal.
It's too late I think. I've given up on them and complaints are filed already.
Reason for my posting here is just to let people know what they can expect from AMP in return of small margin and low commission. In my case it was the customer service that I had to give up. You can get help from the live chat for insignifact issues or questions and they are good for those only. I was going to leave them anyways to trade bigger sizes and according to Big Mike's old posting that only IB can offer SIPC protection so I'm moving over.
Be nice if had an option of 2 factor authentication it's little inconvenient, but I don't mind it. Once had my paypal account drained after that I always tried to use two factor never could figure out how they got my password I always used long complicated passwords. The only thing I can think somehow they got me with a phishing email I never click on links in emails.
First of all, they terminated their cooperation with Transferwise. Then after 8 years my complete account, because after our emigration the payout account is no longer the pay-in account, although of course also in my name. Still opened an account because of the low fees. After 4 weeks, no more access to the client portal and therefore no more payment instructions possible. 1 week of emails and phone calls until someone has started to take care. I should install a new virus program, although the cause of the error is clearly their new cloudfare, because I no longer have access from three different sources. Fortunately, I was now able to order the account cancellation by email.
The live chat has also been changed in such a way that you can no longer reach anyone live, only an email request is prepared. If you are lucky, you will catch an employee who will also get involved, but that is not enough. My trust in AMP is gone. I now prefer to pay a little more fees in order to have a more reliable partner.
Waiting, Discipline and Patience Pays!