Mirus/Zen-Fire connection drops - futures io
futures io



Mirus/Zen-Fire connection drops


Discussion in Brokers

Updated
      Top Posters
    1. looks_one steve2222 with 9 posts (9 thanks)
    2. looks_two Daytrader999 with 5 posts (6 thanks)
    3. looks_3 TempletonPeck with 3 posts (4 thanks)
    4. looks_4 Big Mike with 2 posts (0 thanks)
      Best Posters
    1. looks_one TempletonPeck with 1.3 thanks per post
    2. looks_two Daytrader999 with 1.2 thanks per post
    3. looks_3 steve2222 with 1 thanks per post
    4. looks_4 aligator with 1 thanks per post
    1. trending_up 21,006 views
    2. thumb_up 26 thanks given
    3. group 32 followers
    1. forum 62 posts
    2. attach_file 3 attachments




Welcome to futures io: the largest futures trading community on the planet, with well over 125,000 members
  • Genuine reviews from real traders, not fake reviews from stealth vendors
  • Quality education from leading professional traders
  • We are a friendly, helpful, and positive community
  • We do not tolerate rude behavior, trolling, or vendors advertising in posts
  • We are here to help, just let us know what you need
You'll need to register in order to view the content of the threads and start contributing to our community.  It's free and simple.

-- Big Mike, Site Administrator

(If you already have an account, login at the top of the page)

 
Search this Thread
 

Mirus/Zen-Fire connection drops

(login for full post details)
  #1 (permalink)
 GentleTrader 
Rio de Janeiro - Brazil
 
Experience: Advanced
Platform: Sierra Chart
Broker: Stage5/IQFeed
Trading: ES
 
GentleTrader's Avatar
 
Posts: 87 since Jun 2009
Thanks: 7 given, 47 received

I'm a current user of Thinkorswim, but thinking of moving to a better IB for futures trading. I'm currently using the Mirus/Zen-Fire demo account, but my connection drops very often. Does it happen in live accounts also?

If I use Mirus, AMP or other Zen-Fire IB, is there any difference as far as connection is concerned? Is Ninja Trader connect directly to Zen-Fire or the connection passes through the IB?

Follow me on Twitter Started this thread Reply With Quote

Can you help answer these questions
from other members on futures io?
Power Meter for Ninjatrader (like Jigsaw or similar)
NinjaTrader
Anybody uses Bookmap with Tradestation?
TradeStation
Thinkorswim MACD Thinkscript
ThinkOrSwim
EasyLanguage: fetch option price using Stock ticker
EasyLanguage Programming
1-min Intrabar indicator
MultiCharts
 
Best Threads (Most Thanked)
in the last 7 days on futures io
How much do you know about Bitcoin?
56 thanks
FIO Journal Challenge - April 2021 w/Jigsaw Trading
38 thanks
The Crude Dude Oil Trading System
36 thanks
I finally blew up an account
33 thanks
The tiyfTradePlanFactory indicator
21 thanks
 
(login for full post details)
  #2 (permalink)
 Big Mike 
Site Administrator
Swing Trader
Data Scientist & DevOps
Manta, Ecuador
 
Experience: Advanced
Platform: Custom solution
Trading: Futures & Crypto
 
Big Mike's Avatar
 
Posts: 50,088 since Jun 2009
Thanks: 32,548 given, 98,562 received


6qat View Post
I'm a current user of Thinkorswim, but thinking of moving to a better IB for futures trading. I'm currently using the Mirus/Zen-Fire demo account, but my connection drops very often. Does it happen in live accounts also?

If I use Mirus, AMP or other Zen-Fire IB, is there any difference as far as connection is concerned? Is Ninja Trader connect directly to Zen-Fire or the connection passes through the IB?

Are you sure the connection is dropping from Zen, or dropping from the historical server (which NinjaTrader itself hosts on behalf of Zen)?

I get disconnected from the NT historical server occasionally (maybe two to three times a week). Otherwise NT runs pretty much 24/7 and I rarely ever hear it say "Connection lost".

I'm using Amp, but I don't think that makes a difference in this case. If you are seeing these disconnects more than once a day or at all during cash hours, I would be concerned there may be another issue at play. For instance, I switched from Avast to NOD32 antivirus because of some issues with Avast interfering with the Zen Fire connection and causing some pretty bad latency.

Mike

We're here to help -- just ask

For the best trading education, watch our webinars
Searching for trading reviews? Review this list

Follow us on Twitter, YouTube, and Facebook

Support our community as an Elite Member:
https://futures.io/elite/

Visit other sites? Please spread the word about your experience with our community!
Follow me on Twitter Visit my futures io Trade Journal Reply With Quote
 
(login for full post details)
  #3 (permalink)
 RJay 
Hartford, CT. USA
 
Experience: Intermediate
Platform: NinjaTrader
Broker: AMP/CQG, Kinetick
Trading: RTY
 
RJay's Avatar
 
Posts: 688 since Jun 2009
Thanks: 748 given, 781 received



6qat View Post
I'm a current user of Thinkorswim, but thinking of moving to a better IB for futures trading. I'm currently using the Mirus/Zen-Fire demo account, but my connection drops very often. Does it happen in live accounts also?

If I use Mirus, AMP or other Zen-Fire IB, is there any difference as far as connection is concerned? Is Ninja Trader connect directly to Zen-Fire or the connection passes through the IB?

6qat,

I have had just the opposite experience. I am very impressed with how stable my Mirus Zen-Fire connection has been.

One maybe two glitches a week. Usually during off hours.

RJay

Reply With Quote
 
(login for full post details)
  #4 (permalink)
Buster
 
 
Posts: 20 since Jun 2009
Thanks: 1 given, 2 received

The longest Ive gone is 23 days excluding weekend downtime without Mirus/ZenFire disconnecting.
In fact it hardly ever d/c and when it does its like back on instantly.
I remember one instance only this year where it was down for 35 minutes 10 minutes before the NY open.
In fact that could have actually been last year

Reply With Quote
 
(login for full post details)
  #5 (permalink)
 GentleTrader 
Rio de Janeiro - Brazil
 
Experience: Advanced
Platform: Sierra Chart
Broker: Stage5/IQFeed
Trading: ES
 
GentleTrader's Avatar
 
Posts: 87 since Jun 2009
Thanks: 7 given, 47 received

May be the trial account for Zen-Fire is less stable than the production one. Anyway, does anybody knows if there is any difference in terms of speed if I use AMP/Zen-Fire or Mirus/Zen-Fire? Is my Ninja Trader connected directly to Zen-Fire or the connection passes through IB servers first?

Follow me on Twitter Started this thread Reply With Quote
 
(login for full post details)
  #6 (permalink)
 Ausy Mick 
Florida
 
Experience: Intermediate
Platform: NinjaTrader
Trading: ES
 
Ausy Mick's Avatar
 
Posts: 69 since Jun 2009
Thanks: 45 given, 65 received

Hi guys. Felt like adding my 5cents....

I am also with Mirus and experienced some connection problems. Turned out to be my Internet connection. I had many discussions with our cable company ( Bright House - here in Florida). First the incoming signal was too weak and later too strong. After many service calls they got it just right.

The lesson I learned though is to check with your ISP. Also the kind of router makes a big difference. I am currently thinking of investing in a gaming router and maybe a Killer NIC network card.

Since I had these problems corrected Mirus has just about ran flawlessly.

Good trading

Mick

Reply With Quote
 
(login for full post details)
  #7 (permalink)
 Ganymed 
Switzerland
 
Experience: Advanced
Platform: Ninjatrader
Trading: Futures
 
Posts: 40 since Jun 2009
Thanks: 385 given, 30 received


Quoting 
If I use Mirus, AMP or other Zen-Fire IB, is there any difference as far as connection is concerned? Is Ninja Trader connect directly to Zen-Fire or the connection passes through the IB?

I tested AMP and MIRUS live accounts and actual I trade only over MIRUS Zen-Fire with Rosenthal Collins Group RCG as Clearing partner. I can recommend MIRUS with RCG.
Heinz

Reply With Quote
 
(login for full post details)
  #8 (permalink)
 sukhsan 
Ottawa, Canada
 
Experience: Beginner
Platform: Ninja
Broker: Mirus,Zen-Fire
Trading: Currencies
 
Posts: 114 since Jun 2009
Thanks: 101 given, 75 received

I don't ve problem with live Mirus account sometime connection drop because of internet interruption

SSS

Reply With Quote
 
(login for full post details)
  #9 (permalink)
 Eternum 
Washington, DC
 
Experience: Intermediate
Platform: Investor/RT, S5 Trader
Broker: Stage 5 Trading / IQFeed
Trading: ES
 
Eternum's Avatar
 
Posts: 22 since Jun 2009
Thanks: 6 given, 17 received


6qat View Post
I'm a current user of Thinkorswim, but thinking of moving to a better IB for futures trading. I'm currently using the Mirus/Zen-Fire demo account, but my connection drops very often. Does it happen in live accounts also?

I use Mirus/Zen-Fire demo for months (at least 6, I think). Never had any connection issues, ever, not a single one. You definitely might want to look at other places suggested (ISP, router, etc).

ToS to my experience is quite the opposite and worthless for futures day trading/scalping. Their futures charts are somewhat unreliable. I have costant problems with bad data, freezing charts, not being able to deal with fast moving markets (noticeable delays) , etc. I was bugging them for month, but they mostly blame their data providers. So, I gave up ToS and switched to Zen-Fire. I can say I was shocked, what the HUGE difference that made.

Other that futures, I must say I love ToS platform and use it for equities/options.

Reply With Quote
 
(login for full post details)
  #10 (permalink)
 bibulous 
Germany
 
Experience: Beginner
Platform: MultiCharts, NinjaTrader
Broker: IB/IQFeed
Trading: NQ, YM
 
Posts: 81 since Jun 2009
Thanks: 113 given, 63 received


Same for me. Using Mirus/Zen live for some time now and I am really impressed how stable it is.

Reply With Quote
 
(login for full post details)
  #11 (permalink)
 LordAlfa 
Scarborough, Ontario
 
Experience: Intermediate
Platform: NinjaTrader, MetaTrader
Broker: Mirus/Zenfire
Trading: CL, EURUSD, 6E
 
LordAlfa's Avatar
 
Posts: 88 since Jul 2009
Thanks: 7 given, 49 received

Could be the router? Change it.

Happened when I swap my Dlink DIR-655 for the Asus RT-N16. The Asus dropped the connection occasionally.

Switched back to Dlink DIR-655.

Alternatively, if you want a powerful router. Get an obsolete P3 or P4, equip with 2 gigabit LAN cards and run pfSense open source router. Stable, powerful, you can prioritize your feed as NUMBER 1 on the port and list and make sure that the feed as an open road to your trading computer without lag.

Download speed is not what we want in trading. It is ping response.

https://www.bandwidthplace.com/

Find the server closest to Chicago, because the exchange servers are in Chicago.

Follow me on Twitter Reply With Quote
 
(login for full post details)
  #12 (permalink)
nissii
Nassau, NY
 
 
Posts: 3 since Sep 2009
Thanks: 0 given, 0 received

I have been running with two internet connections simultaneously. I am using a router that will auto-switch in case of primary connection fails.

Reply With Quote
 
(login for full post details)
  #13 (permalink)
nissii
Nassau, NY
 
 
Posts: 3 since Sep 2009
Thanks: 0 given, 0 received

I often see data lagging around 8:30am and 10:00am EST. Data will just flushing out like 20-30 bars in an instant. This is problem obvious in range charts than time based charts.

For example, in 2 range chart, 12-23-2009 10:00AM EST

I have receive feedback from other forum that this is not really a problem because that is when the market news comes out. Market volume often suddenly spike.



Any input would be greatly appreciated.

Reply With Quote
 
(login for full post details)
  #14 (permalink)
 flight302 
florida
 
Experience: Intermediate
Platform: Ninja Trader, TOS
Broker: Mirus/Vision/TOS/AMP
Trading: Currency Futures, Oil
 
flight302's Avatar
 
Posts: 18 since Dec 2009
Thanks: 16 given, 7 received

I use to have data connection problems, but I replaced my router and the problem went away. Haven't had a problem for a long time, you may loose the historical data connection on off hours but that has not posed a problem for me yet.


Reply With Quote
 
(login for full post details)
  #15 (permalink)
 LordAlfa 
Scarborough, Ontario
 
Experience: Intermediate
Platform: NinjaTrader, MetaTrader
Broker: Mirus/Zenfire
Trading: CL, EURUSD, 6E
 
LordAlfa's Avatar
 
Posts: 88 since Jul 2009
Thanks: 7 given, 49 received


nissii View Post
I have been running with two internet connections simultaneously. I am using a router that will auto-switch in case of primary connection fails.

pfSense does have round-robin load balancing. This means that it takes the feed from both WAN links as a passing baton.

You can even configure it as "take the one with the fastest ping". Etc.

These BSD or Linux full blown x86 routers are the stuff the Cisco has been selling for ages. If you open like a Nokia IP330 firewall, it is an AMD PC inside with 1 WAN and 2 LAN cards.

But nothing like a fast ping for feed or streaming. Some brokers in Singapore a paying the carrier like 10K USD to maintain this fast ping line to the US exchanges.

Before any trade is done, you have lost 10K US monthly.

Follow me on Twitter Reply With Quote
 
(login for full post details)
  #16 (permalink)
adrfonseca
Lisboa
 
 
Posts: 3 since Aug 2009
Thanks: 0 given, 0 received

Yep me too had to change my DSL router to stop my feed breaks.
Pretty annoying situation easily solved with a cheaper router (in my case).

Check also if your router has some special features activated, like special protocols handling (voip, etc) because that usually it's a problem also.

I just want the feed traffic to flow along the router without no big "interventions" from the router.

Cheers!

Reply With Quote
 
(login for full post details)
  #17 (permalink)
 Big Mike 
Site Administrator
Swing Trader
Data Scientist & DevOps
Manta, Ecuador
 
Experience: Advanced
Platform: Custom solution
Trading: Futures & Crypto
 
Big Mike's Avatar
 
Posts: 50,088 since Jun 2009
Thanks: 32,548 given, 98,562 received


nissii View Post
I often see data lagging around 8:30am and 10:00am EST. Data will just flushing out like 20-30 bars in an instant. This is problem obvious in range charts than time based charts.

For example, in 2 range chart, 12-23-2009 10:00AM EST

I have receive feedback from other forum that this is not really a problem because that is when the market news comes out. Market volume often suddenly spike.



Any input would be greatly appreciated.

It is not a problem, it is when news comes out. The ticks are not lagging. They are just above and below your range bar limit, and are coming in quick succession, so it paints a lot of range bars.

Mike

We're here to help -- just ask

For the best trading education, watch our webinars
Searching for trading reviews? Review this list

Follow us on Twitter, YouTube, and Facebook

Support our community as an Elite Member:
https://futures.io/elite/

Visit other sites? Please spread the word about your experience with our community!
Follow me on Twitter Visit my futures io Trade Journal Reply With Quote
 
(login for full post details)
  #18 (permalink)
nexeminus
buffalo, ny
 
 
Posts: 2 since Dec 2009
Thanks: 0 given, 1 received

I'm on Mirus/Zen as well. No problems here.

Reply With Quote
 
(login for full post details)
  #19 (permalink)
 yroyal 
India
 
Experience: Intermediate
Platform: Ninjatrader
 
yroyal's Avatar
 
Posts: 66 since Jun 2009
Thanks: 14 given, 32 received

I want to run parallel two internet connections, so that if one fails, the other start seamlessly without disrupting my zenfire data feed. Please advise as regards any special hardware I require and other settings... Right now I have a cable connection and the other one is a USB broadband device that plugs in my laptop directly.

Reply With Quote
 
(login for full post details)
  #20 (permalink)
 envisionman 
Mapleton, Utah
 
Experience: Beginner
Platform: Ninjatrader
Broker: Mirus Futures/Zen-Fire
Trading: ES, 6E, TF, 6B
 
Posts: 10 since Jan 2010
Thanks: 2 given, 0 received

I have 2 internet feeds, however only 1 is hooked up to my computer. I have the cable for the other sitting next to my computer in case of failure. I know that isn't the best, but at least that is something......i'm not a computer guy, but perhaps putting both internet connections into a switch and then connecting your computer to the switch would create a continuous connection.....

Reply With Quote
 
(login for full post details)
  #21 (permalink)
 envisionman 
Mapleton, Utah
 
Experience: Beginner
Platform: Ninjatrader
Broker: Mirus Futures/Zen-Fire
Trading: ES, 6E, TF, 6B
 
Posts: 10 since Jan 2010
Thanks: 2 given, 0 received

sorry.....everyone has a different name for those things.

Reply With Quote
 
(login for full post details)
  #22 (permalink)
 steve2222 
Auckland, New Zealand
 
Experience: Beginner
Platform: Sierra Chart
Broker: AMP/CQG
Trading: Whatever moves in my timezone
 
Posts: 1,893 since Sep 2009
Thanks: 3,359 given, 1,529 received

Has anyone had problems with their ZenFire today. My signal is fine for a period and then all of a sudden freezes for a number of seconds and I lose the ticks. In a number of cases it has caused big gaps in the bars (I use range charts).

I am on SIM so I have not lost real money, but I have given up trading today as I am making bad trades/exits with missing data.

Called AMP Futures and they said a number of other customers had complained, but it was intermittent ie not all customers were affected. They suggested there were some issues with ZenFire servers.

I have never had a problem before.

Just nervous as we replaced our router yesterday, still exactly the same model, so hard to think that would have caused an issue. Besides, I have a live trading room up on my screen as well, and their charts are updating fine on my PC with no delay (that was how I first picked up that I was missing ticks as my bars did not look like theirs).

I have even checked performance with no workspaces open ie just Control Center so I know it is not an issue to do with recalculation and indicators.

Any comments?

Reply With Quote
 
(login for full post details)
  #23 (permalink)
newguy
ca
 
 
Posts: 2 since Jan 2010
Thanks: 0 given, 0 received

I've experienced also similar freezes and disconnections from Ninja/ZF recently.
Is Zen-fire doing maintainence work on their server?

Reply With Quote
 
(login for full post details)
  #24 (permalink)
 Gary 
Near Dallas, Texas, US
 
Experience: Advanced
Platform: NinjaTrader
Broker: ZenFire
Trading: CL
 
Gary's Avatar
 
Posts: 1,070 since Jun 2009
Thanks: 502 given, 2,234 received

Hello,

For what it is worth, I have noticed no issues with Amp/Zen trading CL over the last couple of weeks.

Gary

Visit my futures io Trade Journal Reply With Quote
 
(login for full post details)
  #25 (permalink)
 steve2222 
Auckland, New Zealand
 
Experience: Beginner
Platform: Sierra Chart
Broker: AMP/CQG
Trading: Whatever moves in my timezone
 
Posts: 1,893 since Sep 2009
Thanks: 3,359 given, 1,529 received


Gary View Post
Hello,

For what it is worth, I have noticed no issues with Amp/Zen trading CL over the last couple of weeks.

Gary

Hi Gary, do you only trade LIVE.

I ask this as I had seen someone else (can't think what site) suggest that ZenFire throttle back the service to SIM only accounts to ensure those with Live trading accounts have uninterrupted service.

AMP Futures said they had never heard of this. But I wonder if there is some truth to it, as on Friday the data issues I had were between 9.30am and 10.45am ET. The rest of the day was fine.

Does anyone know how to get hold of ZenFire directly??

Reply With Quote
 
(login for full post details)
  #26 (permalink)
 Disco Scottie 
Florida
 
Experience: Advanced
Platform: NinjaTrader, Tradestation
Broker: Mirus/Zen-Fire
Trading: 6B, 6E, CL, GC, 6A, 6C, 6J
 
Posts: 16 since Jan 2010
Thanks: 1 given, 5 received

Stop talking about ZF problems! I'm switching to them this week... no bad karma please!

Reply With Quote
 
(login for full post details)
  #27 (permalink)
 steve2222 
Auckland, New Zealand
 
Experience: Beginner
Platform: Sierra Chart
Broker: AMP/CQG
Trading: Whatever moves in my timezone
 
Posts: 1,893 since Sep 2009
Thanks: 3,359 given, 1,529 received


Disco Scottie View Post
Stop talking about ZF problems! I'm switching to them this week... no bad karma please!

I have been with them for nearly a year. The problems I had in the last two days of last week were the first I had - and as you can see the signals for me travel all the way to New Zealand.

I think you will be fine.

Reply With Quote
 
(login for full post details)
  #28 (permalink)
 tradersink 
Newfields, NH
 
Experience: Advanced
Platform: Tradestation
 
Posts: 21 since Aug 2009
Thanks: 0 given, 11 received

My experience with mirus zen fire is that i do have data issues. my issues are that when switching from one time frame to another i will not get historical data this is especially true for range bars, i never have issues when the chart is plotting , only when switching, I resolve this by disconnecting and reconnecting the chart is then correct.

Reply With Quote
 
(login for full post details)
  #29 (permalink)
 Eric j 
NY
 
Experience: Advanced
Platform: Esignal, MBT navigator
Trading: Currencies
 
Posts: 2,526 since Jun 2009
Thanks: 1,396 given, 2,576 received

I have esignal data with NT for sim trading . I never had an interuption of any kind and dont have to store any historical data on NT . I also have a dedicated modem for my trading computer so routers arent an issue . Since some brokers offer zenfire free of charge is that why people are using it or has it proven itself to be superior ?

If esignal is superior and costs more , then its worth a few dollars a month . If zenfire is superior ( and potentially gratis ) please describe what makes it so .

I appreciate the feedback .

Visit my futures io Trade Journal Reply With Quote
 
(login for full post details)
  #30 (permalink)
 ct1942 
Kansas City,MO
 
Experience: Intermediate
Platform: Ninja
Broker: zen fire
Trading: es
 
Posts: 44 since Jan 2010
Thanks: 112 given, 18 received

I was told by a friend, that if your going to trade live, then you need to have a dedicated computer and that you should not have an anti-virus program nor a firewall.

What's the general consensus?

Reply With Quote
 
(login for full post details)
  #31 (permalink)
 xb477 
Northern,California,USA
 
Experience: Intermediate
Platform: NinjaTrader
Broker: Mirus/Zen-fire
Trading: ES,TF
 
Posts: 1 since Nov 2009
Thanks: 126 given, 0 received

I have been using Mirus/Zenfire for about 3 months and never had any problems

Reply With Quote
 
(login for full post details)
  #32 (permalink)
 mediaboy 
Durham, NC
 
Experience: Beginner
Platform: NinjaTrader
Broker: Mirus Futures/Zen-Fire
Trading: ES
 
Posts: 31 since Nov 2009
Thanks: 6 given, 15 received

Resurecting this old thread.... I have seen almost daily disconnectons on Mirus / Zenfire. The disconnections dont last very long - typically a few seconds to about a minute.

I have DTN iqfeed also connected to same instance of ninja and it is rock solid always.

I am beginning to think Zen is not as reliable as they claim to be...


When I call support at Mirus its always my issue - nothing is ever wrong with their technology.

Reply With Quote
 
(login for full post details)
  #33 (permalink)
 Haverchuck 
California
 
Experience: Intermediate
Platform: NT
Trading: Index Futures
 
Haverchuck's Avatar
 
Posts: 114 since Jul 2009
Thanks: 88 given, 90 received

I had a few Zen/Mirus disconnects yesterday in the first half hour of the market open. In general though, I don't experience this very often.

Reply With Quote
 
(login for full post details)
  #34 (permalink)
 trendisyourfriend 
Legendary Market Wizard
Quebec
 
Experience: Intermediate
Platform: NinjaTrader wt Rancho Dinero's profiling tools
Broker: AMP/CQG
Trading: ES, NQ, YM
 
trendisyourfriend's Avatar
 
Posts: 4,044 since Oct 2009
Thanks: 3,697 given, 5,228 received

Has anyone lost their connection with Zen-Fire Mirus at around 11:35 EST?

Reply With Quote
 
(login for full post details)
  #35 (permalink)
 gain247 
Helsinki, Finland
 
Experience: Advanced
Platform: NT8
Broker: NTB
Trading: ES, CL
 
gain247's Avatar
 
Posts: 134 since Apr 2010
Thanks: 125 given, 122 received


trendisyourfriend View Post
Has anyone lost their connection with Zen-Fire Mirus at around 11:35 EST?

I've had good connection here in San Diego with Mirus/ZenFire (Internet with Time Warner).

Reply With Quote
The following user says Thank You to gain247 for this post:
 
(login for full post details)
  #36 (permalink)
 steve2222 
Auckland, New Zealand
 
Experience: Beginner
Platform: Sierra Chart
Broker: AMP/CQG
Trading: Whatever moves in my timezone
 
Posts: 1,893 since Sep 2009
Thanks: 3,359 given, 1,529 received

Connection with ZF via Mirus here in New Zealand has been 100% since I logged on at 6.18pm USA ET on 30 December

Reply With Quote
The following user says Thank You to steve2222 for this post:
 
(login for full post details)
  #37 (permalink)
 zcui 
Chicago, IL
 
Experience: Beginner
Platform: NinjaTrader, TOS
Broker: Mirus/ZF
Trading: Currencies, ES
 
zcui's Avatar
 
Posts: 22 since Jun 2011
Thanks: 17 given, 23 received

Having some connection issue right now (since CL inventory report). Connection signal remains green, but numbers on DOM constantly remain unchanged for like 10 seconds, or even longer. Anyone experiencing the same?

Reply With Quote
 
(login for full post details)
  #38 (permalink)
 trs3042 
Holland, Michigan
 
Experience: None
Platform: ninjatrader
Broker: CQG
Trading: Acoustic Guitar
 
trs3042's Avatar
 
Posts: 1,617 since Jun 2009
Thanks: 23,764 given, 5,615 received


zcui View Post
Having some connection issue right now (since CL inventory report). Connection signal remains green, but numbers on DOM constantly remain unchanged for like 10 seconds, or even longer. Anyone experiencing the same?

@zcui

Good here in Michigan.

Rick

"If you're going to panic during a trade............. panic early."
Reply With Quote
 
(login for full post details)
  #39 (permalink)
 gain247 
Helsinki, Finland
 
Experience: Advanced
Platform: NT8
Broker: NTB
Trading: ES, CL
 
gain247's Avatar
 
Posts: 134 since Apr 2010
Thanks: 125 given, 122 received


zcui View Post
Having some connection issue right now (since CL inventory report). Connection signal remains green, but numbers on DOM constantly remain unchanged for like 10 seconds, or even longer. Anyone experiencing the same?

Good all morning also here in San Diego (with TimeWarner)

Reply With Quote
 
(login for full post details)
  #40 (permalink)
 aligator 
Las Vegas, NV
 
Experience: Advanced
Platform: Abacus, Slide Rule, HP-65, Metastock, TOS, NT
Trading: Futures
 
aligator's Avatar
 
Posts: 3,424 since Aug 2010
Thanks: 1,057 given, 5,841 received


zcui View Post
Having some connection issue right now (since CL inventory report). Connection signal remains green, but numbers on DOM constantly remain unchanged for like 10 seconds, or even longer. Anyone experiencing the same?

@zcui,

Don't feel so bad, you are not the only one. I have ZenFire but directly with Dorman. I have had this issue twice today so far (one in the middle of a trade). Disconnected twice and freezing screen.

Fortunately, I have TOS open also was able to monitor the price action.

If Zen Fire has been OK for others, this may be a broker issue, if you also have Dorman (Mirus uses Dorman and RSG).

Visit my futures io Trade Journal Reply With Quote
 
(login for full post details)
  #41 (permalink)
 zcui 
Chicago, IL
 
Experience: Beginner
Platform: NinjaTrader, TOS
Broker: Mirus/ZF
Trading: Currencies, ES
 
zcui's Avatar
 
Posts: 22 since Jun 2011
Thanks: 17 given, 23 received


aligator View Post
@zcui,

Don't feel so bad, you are not the only one. I have ZenFire but directly with Dorman. I have had this issue twice today so far (one in the middle of a trade). Disconnected twice and freezing screen.

Fortunately, I have TOS open also was able to monitor the price action.

If Zen Fire has been OK for others, this may be a broker issue, if you also have Dorman (Mirus uses Dorman and RSG).

@gain247 @trs3042
Thanks for the feedbacks.

I'm with RCG, and the issue lasted from 7:30 PST to 8:00 AM. Rebooted modem/router, restarted NinjaTrader for a couple times didn't help. My other platforms like TOS was working just fine.
Just asked Mirus and they said they didn't have any issue at all (as expected).

Reply With Quote
The following user says Thank You to zcui for this post:
 
(login for full post details)
  #42 (permalink)
 trendisyourfriend 
Legendary Market Wizard
Quebec
 
Experience: Intermediate
Platform: NinjaTrader wt Rancho Dinero's profiling tools
Broker: AMP/CQG
Trading: ES, NQ, YM
 
trendisyourfriend's Avatar
 
Posts: 4,044 since Oct 2009
Thanks: 3,697 given, 5,228 received


zcui View Post
Having some connection issue right now (since CL inventory report). Connection signal remains green, but numbers on DOM constantly remain unchanged for like 10 seconds, or even longer. Anyone experiencing the same?

No problem on my side (RCG + Mirus).

Reply With Quote
 
(login for full post details)
  #43 (permalink)
 Daytrader999 
Site Moderator
Ilsede, Germany
 
Experience: Advanced
Platform: NinjaTrader 8
Broker: Rithmic / CQG / Ninja Trader Brokerage
Trading: NQ
 
Daytrader999's Avatar
 
Posts: 1,390 since Sep 2011
Thanks: 1,603 given, 2,066 received

Same here...no problems at all with Zen-Fire and Mirus / Dorman.

Reply With Quote
The following user says Thank You to Daytrader999 for this post:
 
(login for full post details)
  #44 (permalink)
 TempletonPeck 
Germany
 
Experience: Beginner
Platform: NinjaTrader
Broker: Mirus Futures/Zen-Fire
 
TempletonPeck's Avatar
 
Posts: 200 since Feb 2010
Thanks: 1,136 given, 201 received

Big issues here with Zen-Fire and Mirus/ Dorman.


Reply With Quote
The following 2 users say Thank You to TempletonPeck for this post:
 
(login for full post details)
  #45 (permalink)
 Daytrader999 
Site Moderator
Ilsede, Germany
 
Experience: Advanced
Platform: NinjaTrader 8
Broker: Rithmic / CQG / Ninja Trader Brokerage
Trading: NQ
 
Daytrader999's Avatar
 
Posts: 1,390 since Sep 2011
Thanks: 1,603 given, 2,066 received


TempletonPeck View Post
Big issues here with Zen-Fire and Mirus/ Dorman.

@TempletonPeck:

Hmm...still no issues at all here.

That sounds quite strange since we live in the same country and use the same IB and clearing firm...

Reply With Quote
The following user says Thank You to Daytrader999 for this post:
 
(login for full post details)
  #46 (permalink)
 aligator 
Las Vegas, NV
 
Experience: Advanced
Platform: Abacus, Slide Rule, HP-65, Metastock, TOS, NT
Trading: Futures
 
aligator's Avatar
 
Posts: 3,424 since Aug 2010
Thanks: 1,057 given, 5,841 received


Daytrader999 View Post
@TempletonPeck:

Hmm...still no issues at all here.

That sounds quite strange since we live in the same country and use the same IB and clearing firm...

Could this be related to using NinjaTrader 7 (64-bit)? My data feed problem started today after I switched from 32 to 64 bit.

Visit my futures io Trade Journal Reply With Quote
The following 2 users say Thank You to aligator for this post:
 
(login for full post details)
  #47 (permalink)
 kronie 
NYC + NY / USA
 
Experience: Advanced
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
 
kronie's Avatar
 
Posts: 798 since Oct 2009

It seems that historical requests for data over Zen, are rated at a much lower priority than normal data (live feeds, etc.), perhaps because of users (sheer number of them) and bandwidth issues.

So, doing back testing, reloads and other advanced or longer term chart runs may be more feasible towards end of trading session or off hours, as you may get the error of data not available...

Reply With Quote
 
(login for full post details)
  #48 (permalink)
 steve2222 
Auckland, New Zealand
 
Experience: Beginner
Platform: Sierra Chart
Broker: AMP/CQG
Trading: Whatever moves in my timezone
 
Posts: 1,893 since Sep 2009
Thanks: 3,359 given, 1,529 received


kronie View Post
It seems that historical requests for data over Zen, are rated at a much lower priority than normal data (live feeds, etc.), perhaps because of users (sheer number of them) and bandwidth issues.

So, doing back testing, reloads and other advanced or longer term chart runs may be more feasible towards end of trading session or off hours, as you may get the error of data not available...

I understood all historical data and replay data comes from Ninja servers

As I understand it ZF only provides real time live data

Prediction is very difficult, especially about the future - Niels Bohr, Danish Physicist
Reply With Quote
 
(login for full post details)
  #49 (permalink)
 Daytrader999 
Site Moderator
Ilsede, Germany
 
Experience: Advanced
Platform: NinjaTrader 8
Broker: Rithmic / CQG / Ninja Trader Brokerage
Trading: NQ
 
Daytrader999's Avatar
 
Posts: 1,390 since Sep 2011
Thanks: 1,603 given, 2,066 received


aligator View Post
Could this be related to using NinjaTrader 7 (64-bit)? My data feed problem started today after I switched from 32 to 64 bit.

This might be quite interesting since I'm using the NT 7 32-bit version without any problems...

Reply With Quote
The following user says Thank You to Daytrader999 for this post:
 
(login for full post details)
  #50 (permalink)
 steve2222 
Auckland, New Zealand
 
Experience: Beginner
Platform: Sierra Chart
Broker: AMP/CQG
Trading: Whatever moves in my timezone
 
Posts: 1,893 since Sep 2009
Thanks: 3,359 given, 1,529 received

No problems here in NZ with Mirus and ZF.

Prediction is very difficult, especially about the future - Niels Bohr, Danish Physicist
Reply With Quote
 
(login for full post details)
  #51 (permalink)
 puma 
zurich
 
Experience: Advanced
Platform: Sierra ahRrrr CQG ...
Trading: Bund, ES, ...
 
puma's Avatar
 
Posts: 964 since Aug 2010
Thanks: 7,272 given, 1,502 received


aligator View Post
@zcui,

Don't feel so bad, you are not the only one. I have ZenFire but directly with Dorman. I have had this issue twice today so far (one in the middle of a trade). Disconnected twice and freezing screen.

Fortunately, I have TOS open also was able to monitor the price action.

If Zen Fire has been OK for others, this may be a broker issue, if you also have Dorman (Mirus uses Dorman and RSG).

I can confirm problems with zenfire Mirus .

I have disconnects since yesterday.
I am in Germany right now.

Others reported problems too in Ninja support forum.

Follow me on Twitter Reply With Quote
The following user says Thank You to puma for this post:
 
(login for full post details)
  #52 (permalink)
 Daytrader999 
Site Moderator
Ilsede, Germany
 
Experience: Advanced
Platform: NinjaTrader 8
Broker: Rithmic / CQG / Ninja Trader Brokerage
Trading: NQ
 
Daytrader999's Avatar
 
Posts: 1,390 since Sep 2011
Thanks: 1,603 given, 2,066 received


puma View Post
I can confirm problems with zenfire Mirus .

I have disconnects since yesterday.
I am in Germany right now.

Still no problems here using Ninja Trader 32-bit with Mirus / Dorman...

Reply With Quote
The following 2 users say Thank You to Daytrader999 for this post:
 
(login for full post details)
  #53 (permalink)
 TempletonPeck 
Germany
 
Experience: Beginner
Platform: NinjaTrader
Broker: Mirus Futures/Zen-Fire
 
TempletonPeck's Avatar
 
Posts: 200 since Feb 2010
Thanks: 1,136 given, 201 received


Daytrader999 View Post
This might be quite interesting since I'm using the NT 7 32-bit version without any problems...

I used the 64-bit version. So I tried your idea and used the 32-bit version since yesterday.
Yesterday I thought this might do the trick. But then the same as before, the problems started a little bit later around 7.30 pm CET. And today again.
This happens now every evening....




Reply With Quote
 
(login for full post details)
  #54 (permalink)
 Daytrader999 
Site Moderator
Ilsede, Germany
 
Experience: Advanced
Platform: NinjaTrader 8
Broker: Rithmic / CQG / Ninja Trader Brokerage
Trading: NQ
 
Daytrader999's Avatar
 
Posts: 1,390 since Sep 2011
Thanks: 1,603 given, 2,066 received


TempletonPeck View Post
Yesterday I thought this might do the trick. But then the same as before, the problems started a little bit later around 7.30 pm CET. And today again.
This happens now every evening....

@TempletonPeck:

I'm hardly daring to say that I still have no issues at all with my data feed...

So, I'm sure you already checked out your internet connections router settings as well as thinking about any minor or major hardware and / or software changes since the problems occurred first ?

Did you talk to NT support and / or Mirus yet ?

You may also take a look at this post in the German section by @Renkotrader:

Reply With Quote
The following user says Thank You to Daytrader999 for this post:
 
(login for full post details)
  #55 (permalink)
 steve2222 
Auckland, New Zealand
 
Experience: Beginner
Platform: Sierra Chart
Broker: AMP/CQG
Trading: Whatever moves in my timezone
 
Posts: 1,893 since Sep 2009
Thanks: 3,359 given, 1,529 received


TempletonPeck View Post
I used the 64-bit version. So I tried your idea and used the 32-bit version since yesterday.
Yesterday I thought this might do the trick. But then the same as before, the problems started a little bit later around 7.30 pm CET. And today again.

@TempletonPeck

I used to have this problem happening intermittently but across a long period of time. I spent ages with NT and ZF support trying to isolate the issue. ZF even gave me access to their beta platform for trading via the Web a couple of years ago so we could experiment if the issues were limited to data feed across NT as my trading platform or did they also occur on the ZF beta Web Trading platform.

This was illuminating as it transpired there were no issues with the datafeed across the Web trading platform, nor was my ability to surf the internet in anyway affected.

It ended up that all the issues were at my or my ISP's end.

To see if my issues can help with your situation please advise the following:

- is this issue just with DAX or is it happening with any instrument that your broker and ZF support.
- are there any error messages in your router log. If so what are they and how frequently are they occurring.
- what type of internet connection do you have eg fibre, ADSL (if so what version) etc
- have you recently changed anything to do with your setup eg internet provider, type of data plan with your ISP, hardware, modem/router (incl firmware upgrade) etc
- has your ISP recently advised of any change to the type of broadband connection they are providing you ie change to technical specifications.

Reply With Quote
The following 2 users say Thank You to steve2222 for this post:
 
(login for full post details)
  #56 (permalink)
blauboot
Berlin
 
 
Posts: 3 since Mar 2011
Thanks: 0 given, 4 received

Serious connection problems here from Berlin too. Works well entire day, get's worst in the evening (since 7pmCET) for days now. Im with Mirus.

Reply With Quote
The following 2 users say Thank You to blauboot for this post:
 
(login for full post details)
  #57 (permalink)
 TempletonPeck 
Germany
 
Experience: Beginner
Platform: NinjaTrader
Broker: Mirus Futures/Zen-Fire
 
TempletonPeck's Avatar
 
Posts: 200 since Feb 2010
Thanks: 1,136 given, 201 received

Thanks guys for your suggestions.

I did not change anything on my side (hardware/ software/router).

After I read in the NT forum and the telekom forum I am sure the issues are at my ISPs end (Deutsche Telekom).

Here is the link to the NT thread Continued connection problems Zenfire Germany Telekom Rithmic - NinjaTrader Support Forum

and a post from a guy who describes the situation:

"I can confirm that there is a problem with Deutsche Telekom ISP and Zen-Fire/Rithmic data feed.

For me it started early in december last year. In the evening(CET) the data feed gets a delay of some seconds around 16:00/17:00. Then it gets progressively worse and usually at arround 19:00 i get constant reconnects.

I ran multiple trace routes over the last month and they always look the same.
https://s1.directupload.net/images/130114/bwis6cef.png

There is always one server of Deutsche Telekom that has high packet loss. And it is always the gateway server that connects the network of Deutsche Telekom with the network of NTT Communications.
When i run the trace route in the night (02:00 CET) that server has 0% packet loss.

I already contacted Deutsche Telekom but have not heard back from them. "



I am in contact with my ISP now and they want me to take "tracerts" when the issues occur.

Reply With Quote
The following 2 users say Thank You to TempletonPeck for this post:
 
(login for full post details)
  #58 (permalink)
 puma 
zurich
 
Experience: Advanced
Platform: Sierra ahRrrr CQG ...
Trading: Bund, ES, ...
 
puma's Avatar
 
Posts: 964 since Aug 2010
Thanks: 7,272 given, 1,502 received

please consider to post this on Ninja's forum to raise awarenes

Follow me on Twitter Reply With Quote
 
(login for full post details)
  #59 (permalink)
 steve2222 
Auckland, New Zealand
 
Experience: Beginner
Platform: Sierra Chart
Broker: AMP/CQG
Trading: Whatever moves in my timezone
 
Posts: 1,893 since Sep 2009
Thanks: 3,359 given, 1,529 received


TempletonPeck View Post
Thanks guys for your suggestions.

I did not change anything on my side (hardware/ software/router).

After I read in the NT forum and the telekom forum I am sure the issues are at my ISPs end (Deutsche Telekom).

Here is the link to the NT thread Continued connection problems Zenfire Germany Telekom Rithmic - NinjaTrader Support Forum

and a post from a guy who describes the situation:

"I can confirm that there is a problem with Deutsche Telekom ISP and Zen-Fire/Rithmic data feed.

For me it started early in december last year. In the evening(CET) the data feed gets a delay of some seconds around 16:00/17:00. Then it gets progressively worse and usually at arround 19:00 i get constant reconnects.

I ran multiple trace routes over the last month and they always look the same.
https://s1.directupload.net/images/130114/bwis6cef.png

There is always one server of Deutsche Telekom that has high packet loss. And it is always the gateway server that connects the network of Deutsche Telekom with the network of NTT Communications.
When i run the trace route in the night (02:00 CET) that server has 0% packet loss.

I already contacted Deutsche Telekom but have not heard back from them. "



I am in contact with my ISP now and they want me to take "tracerts" when the issues occur.

@TempletonPeck

Sounds like a plan.

Looks like your ISP is like mine (Telecom New Zealand) - big and dominant.

As you work with them try these two things that solved my issues with my ISP (assuming you are happy your router is producing no errors) - and I hope I am not preaching to the knowledgable, so if you have already done this I appologise:

1/ Insist to your ISP that 'inter leaving' is turned OFF. Most on-line gamers insist on this and if you Google it you will see explanations as to why. My ISP by default turns it on, so what I have to remember is everytime (not often) that I change my phone/data plan with my ISP I have to give them an instruction to turn interleaving off as it will be turned on automatically with the data plan change.

2/ This one is a bit more complicated. Are you on an unlimited data plan with your ISP? If so does your ISP reserve the right to implemnet data profiling to preserve a fair use policy? The fact that your problems are at peak times suggest they do invoke this right ie they want to make sure everyone has a reasonable internet experience at peak times and that these users are not being disadvantaged by streaming and file torrent users hogging all the bandwidth. Even if you are not on an unlimited data plan, your ISP may still have the right to invoke data throttling/data profiling.

You may well say 'but futures trading data from ZF hardly uses any data/bandwidth' - read on.

Now I am not a technical person. But in my case I could not understand why I was getting frequent ZF data disconnections with price bars on the charts freezing as no data came in and yet my web surfing (using a browser such as Chrome or IE) to go to various URL's was COMPLETELEY unaffected at the SAME time ZF was losing connection.

Even more intriging was that I also had NT and ZF running on my son's laptop on the same router (both via LAN not wireless) at the SAME time (with the same instruments eg DAX, CL etc) and his disconnections were at DIFFERENT times to mine. If the problem was the exchange, ZF, submarine cables to NZ etc, how could the disconnections be at DIFFERENT times.

The answer was, you guessed it, my ISP had invoked data throttling/profiling. I was on an unlimited data plan and they had the right to do this to ensure fair use. Now, here is the technical bit, apparentely surfing to a URL is different to streaming a video/movie or downloading from a file sharing site and an ISP is able to affect the performance of doing the later without affecting your ability to surf a URL. Unfortunately for us traders electronic futures data as pushed out by the likes of ZF is the same type of data as video/audio streaming or downloading from a file sharing site. SO THE ZF DATA CONNECTION WAS BEING TREATED AS BAD BOY DATA BY MY ISP's DATA THROTTLING POLICY even though trading data uses next to no bandwidth.

So what's the solution: in my case it was to change plans to a capped data plan ie I am now restricted to 150Gb a month, but that is way more than I need. They key thing is this plan is NOT subject to data profiling/throttling.

My problem was solved just like that, but it took me 9 months of frustration to get to this point.

You may have to push your ISP quite hard to confirm what of this applies to you, especially if they are not as transparent about data throttling policy as Telecom NZ is. Of course the first thing your ISP will do is blame everyone else in the chain.

Good luck.

Let us know how you get on.

Failing all that you could always move to NZ and join Telecom NZ

Reply With Quote
The following 5 users say Thank You to steve2222 for this post:
 
(login for full post details)
  #60 (permalink)
 SARdynamite 
Belgium
 
Experience: Advanced
Platform: SaxoTrader
Broker: SaxoBank
Trading: ESTX
 
Posts: 292 since Dec 2009
Thanks: 243 given, 110 received

Can someone provide IP address for ZF gateways ? Market data VS order IP and even USA vs Europe vs Asia gatewys if numerous exists. I'd like to perform various tests -t ping, tracert on different machines. I have one only, beta.zen-fire.com but it's just an approximation. Thanks in advance

Reply With Quote
 
(login for full post details)
  #61 (permalink)
 steve2222 
Auckland, New Zealand
 
Experience: Beginner
Platform: Sierra Chart
Broker: AMP/CQG
Trading: Whatever moves in my timezone
 
Posts: 1,893 since Sep 2009
Thanks: 3,359 given, 1,529 received


SARdynamite View Post
Can someone provide IP address for ZF gateways ? Market data VS order IP and even USA vs Europe vs Asia gatewys if numerous exists. I'd like to perform various tests -t ping, tracert on different machines. I have one only, beta.zen-fire.com but it's just an approximation. Thanks in advance

@SARdynamite

ZF (Rithmic) do not allow their data or orders or risk management servers to be pinged - so as not to interfere anyway with what they are there to do - provide data and executions with the smallest response/delay time.

See this thread starting at post #14 and then in particular post #18 - #20.


Reply With Quote
The following user says Thank You to steve2222 for this post:
 
(login for full post details)
  #62 (permalink)
blauboot
Berlin
 
 
Posts: 3 since Mar 2011
Thanks: 0 given, 4 received

So just to follow up my posting above: I changed from Mirus with Zenfire to AMP with CQG and had never a single interruption since then (nearly four weeks now). Same trading software (Multicharts), same hardware and software on the PC, same trading instrument. The problem simply disappeared.

This questions the thought that Telekom (I am trading from Germany) was the cause for the reconnections - or CQG "streams" the data in a completely differend manner than Zenfire - after all I am not a technican.

So I am more than happy as of now and would like to thank everybody for his/ her contributions trying to get to the reason for those sad data interruptions.

Reply With Quote
 
(login for full post details)
  #63 (permalink)
targetfilled
Pittsburgh PA
 
 
Posts: 14 since Feb 2013
Thanks: 2 given, 3 received

Currently with Mirus zen fire, no problems, I have had Amp CQG in the past. I do prefer Mirus...much better customer service.

Reply With Quote


futures io Trading Community Trading Reviews and Vendors Brokers > Mirus/Zen-Fire connection drops


Last Updated on February 9, 2013


Upcoming Webinars and Events
 

NinjaTrader Indicator Challenge!

Ongoing

NEW BlackBird Features + FOREX Support w/Jeremy Tang @ SharkIndicators

Elite only
 

Our 12-year anniversary w/ $$,$$$ prizes (check soon)

June
     



Copyright © 2021 by futures io, s.a., Av Ricardo J. Alfaro, Century Tower, Panama, Ph: +507 833-9432 (Panama and Intl), +1 888-312-3001 (USA and Canada), info@futures.io
All information is for educational use only and is not investment advice.
There is a substantial risk of loss in trading commodity futures, stocks, options and foreign exchange products. Past performance is not indicative of future results.
no new posts