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AMP Trading - how reliable


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AMP Trading - how reliable

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  #1 (permalink)
 zikonc 
san ramon
 
Experience: Beginner
Platform: ninja
Broker: zen
Trading: es, 6e
 
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Hi guys......I was wondering if I could get everyone's opinion on how reliable is AMP Trading.....I mean their service as a broker but also their technical infrastructure........so, I was watching end of the day price breakout on 6E and I lost a connection when the price was about to cross 1.4708 resistance.......i am on sim this late in the game but still.....it was due to happen and I am sure a lot of people were waiting for it......I never experienced a situation like this one through Mirus.........I appreciate your feedback....thanks.......ziko

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  #2 (permalink)
 DavidHP 
Legendary Market Wizard
New Orleans, La (Mardi Gras City)
 
Experience: Advanced
Platform: NinjaTrader
Broker: Ninjatrader / Optimus Futures / AmpFutures
Trading: ES / 6E / 6B / CL
 
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I think Mirus and Amp both use Dorman's Zenfire feed.
So if one is down the other may be affected.

However, I did not experience the outtage you show and I'm using both AMP and IB's data feed.

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  #3 (permalink)
 zikonc 
san ramon
 
Experience: Beginner
Platform: ninja
Broker: zen
Trading: es, 6e
 
Posts: 136 since Oct 2009
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thanks david......although weird things could happen on my end i just find it odd that my ISP provider would glitch at the price break.........but if you were OK then I wont go into conspiracy theories........hehehe.....thanks again.....

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  #4 (permalink)
 dandxg 
Denver, Colorado
 
Experience: Intermediate
Platform: Ninja Trader
Trading: ES, CL, anything that makes $$
 
Posts: 178 since Nov 2009
Thanks: 157 given, 76 received


zikonc View Post
Hi guys......I was wondering if I could get everyone's opinion on how reliable is AMP Trading.....I mean their service as a broker but also their technical infrastructure........so, I was watching end of the day price breakout on 6E and I lost a connection when the price was about to cross 1.4708 resistance.......i am on sim this late in the game but still.....it was due to happen and I am sure a lot of people were waiting for it......I never experienced a situation like this one through Mirus.........I appreciate your feedback....thanks.......ziko

Yep me too on GC with Amp. Came back in 2 minutes I believe. Djon the moderator from EOT told me he had had problems with AMP calling him back once about a trade. They sure beat my door down whenever I sign up for a demo. BTW it wasn't my net connection everything else was fine on 2 different machines just them.

I should mention that was the first time I had an issue with their data. Frankly if the market was bursting on high volume I could understand them throttling the simmers since we are noy paying to spare data for paid customers but I don't think this was the case, it was towards the end of ES regular trading session.

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  #5 (permalink)
 zikonc 
san ramon
 
Experience: Beginner
Platform: ninja
Broker: zen
Trading: es, 6e
 
Posts: 136 since Oct 2009
Thanks: 98 given, 76 received

Well, I have not heard many complaints about the zenfire data so my immediate suspicion was AMP especially since I don't have any experience dealing with them......

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  #6 (permalink)
kandlekid
College Point, NY (Queens)
 
 
Posts: 63 since Nov 2009
Thanks: 5 given, 20 received

The only problem I've had with AMP in the last say 8 months (running demo only) is when they roll over their demos. Then I have to get a new user id. Otherwise, I've got no complaints.

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  #7 (permalink)
 lynmark1 
SoFla
 
Experience: Intermediate
Platform: NT
Broker: Ninja Trader/CQG
Trading: e-mini equities
 
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I have been using bith Mirus and Amp and at different times when there are problems similar to yours there is always a different explanation of what happened and why. I would suggest you get real familair with your broker and demand satisfaction or take business elsewhere. ALL OF THESE BROKERS ARE UNDERSTAFFED IMHO (FORMER BROKER) so understand what they must be going through when it affects several hndred people calling in looking for answers.

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  #8 (permalink)
biorjin
hampton, va
 
 
Posts: 3 since Jun 2009
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my experience with AMP is okay. Low commission, great data feed from zenfire

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  #9 (permalink)
 Zoethecus 
United States of America
 
Experience: Advanced
Platform: NT
 
Posts: 1,149 since Aug 2009


biorjin View Post
my experience with AMP is okay. Low commission, great data feed from zenfire

What are your commission costs all in and what do you trade?

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  #10 (permalink)
texbest
fort worth, tx usa
 
 
Posts: 5 since Dec 2009
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i use amp and proactive. amp for ninja and proactive for the openecry platform (their version is ez trader) amp is ok, fritz calls me back very quickly and i havent had problems with proactive. however, lions futures also has the openecry (free atm strat) and will help you install t/s indicators on the platform and with under 4.00 r/t comm. hope this helps

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  #11 (permalink)
 cizagui 
ottawa, ontario
 
Experience: Intermediate
Platform: NinjaTrader
 
Posts: 6 since Jun 2009
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I was with NT and AMP for 3 years with no significant data problems or problems with the help desk or transfer of funds. There was a brief stoppage once or twice due to CME problems and slow downs during very large volume trading but likely due to the slow processor in my PC at the time. I am back to trading stocks/ETFs and Forex for the time being.

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  #12 (permalink)
hcgaloi
Seattle, WA
 
 
Posts: 5 since Aug 2009
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I have been using AMP Futures for the past 9 months to trade TF without any connection problem. However, if you're using NinjaTrader, you may need a high-performance computer with lots of memory. It needs lots of resources especially around major news announcements when the market is very volatile.

Good luck

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  #13 (permalink)
 FBJS 
Toronto
 
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hcgaloi View Post
I have been using AMP Futures for the past 9 months to trade TF without any connection problem. However, if you're using NinjaTrader, you may need a high-performance computer with lots of memory. It needs lots of resources especially around major news announcements when the market is very volatile.

Good luck

Agreed... NT (especially 6.5) is a resource hog and is not properly programmed in a multi-threaded fashion. In particular, the UI updates are all done in a single thread, which means that if you have a lot of charts open it will significantly slow down your system, even on the fastest processors. (This is a problem you will note around news releases, mostly.) Time and Sales windows are also extremely resource intensive. One solution is to set up multiple virtual machines and run a copy of NT inside each of them, thereby splitting up the processing amongst multiple CPU cores, if you have them.

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  #14 (permalink)
johncare
london & garapan (saipan )
 
 
Posts: 3 since Jul 2009
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mirus own zenfire, dorman a clearing house, amp is my broker, no troubles in last 6 months... mirus and amp both use zenfire, same clearing houses and bank..

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  #15 (permalink)
nqemini
north east, usa
 
 
Posts: 16 since Oct 2009
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A friend of mine uses AMP and he is very happy with them. NT and Zen fire data feed.

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  #16 (permalink)
 sandman 
San Antonio, Texas
 
Experience: Intermediate
Platform: NinjaTrader, MT4
Trading: Currency Futures
 
Posts: 29 since Sep 2011
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Traded side-by-side AMP versus Mirus for 3 months.

Amp doesn't answer phone or emails & I got cut off their emergency trade line when I called with an emergency.

Had some problems with reported cost basis on a trade moving by 40 pips. Couldn't get them to take the issue seriously & they ridiculed me on a public forum (elitetrader).

No problems with mirus. Good in all the ways AMP is bad.

Save yourself the aggravation & go with Mirus instead. I consolidated both accounts there after saying good riddance to amp.

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  #17 (permalink)
 DBraun126 
Atlanta, GA USA
 
Experience: Intermediate
Platform: NinjaTrader (eod), Tradestation
Trading: E-Mini Futures, Forex
 
Posts: 17 since Sep 2011
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I am wondering what the connection/separation between Amp and Global Futures is. I recently did a NT/Global sim trial, but see they somehow use AMP clearing, which also offers brokerage services.

So, I'm looking around for an e-mini broker with good service and low commissions.

Is $4.50 RT reasonable for 5-10 RTs a day, or are there better rates out there for that volume?

I used to trade with IB, but their service is not the most prompt.

Thanks, Dennis

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kk240
Europe,Nomad
 
 
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DBraun126 View Post
I am wondering what the connection/separation between Amp and Global Futures is. I recently did a NT/Global sim trial, but see they somehow use AMP clearing, which also offers brokerage services.

So, I'm looking around for an e-mini broker with good service and low commissions.

Is $4.50 RT reasonable for 5-10 RTs a day, or are there better rates out there for that volume?

I used to trade with IB, but their service is not the most prompt.

Thanks, Dennis


I think you can pick which clearing you want use,AMP,RCG .........
Funding Instructions | Global Futures
Platforms - Compare | Global Futures

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  #19 (permalink)
 CFuture 
cologne, europe
 
Experience: Intermediate
Platform: ninjatrader, t4-trader
Broker: ninjatrader/cqg
Trading: fairly traded ones
 
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I think NT7 fixes a lot of those resource hog/memory leak issues of 6.5. With the newest versions latency/refreshments of TS, DOM and charts can be set to fastest settings (what your machine is able to handle).
CQG is top notch and NT7 is even able to show its full market depth now.

Very interesting bundle i have to say, very competitive.

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  #20 (permalink)
 dlatbm 
Sydney Australia
 
Experience: Advanced
Platform: SierraCharts, NT
Trading: ES,TF,CL, SPI,
 
Posts: 74 since Nov 2010
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sandman View Post
Traded side-by-side AMP versus Mirus for 3 months.

Amp doesn't answer phone or emails & I got cut off their emergency trade line when I called with an emergency.

Had some problems with reported cost basis on a trade moving by 40 pips. Couldn't get them to take the issue seriously & they ridiculed me on a public forum (elitetrader).

No problems with mirus. Good in all the ways AMP is bad.

Save yourself the aggravation & go with Mirus instead. I consolidated both accounts there after saying good riddance to amp.

Could not agree more, they are hopeless.
but

CFuture View Post
I think NT7 fixes a lot of those resource hog/memory leak issues of 6.5. With the newest versions latency/refreshments of TS, DOM and charts can be set to fastest settings (what your machine is able to handle).
CQG is top notch and NT7 is even able to show its full market depth now.

Very interesting bundle i have to say, very competitive.

I have to agree here, very fast and reliable feed, in particular,at the opening of the ES/TF sessions. I compared the data to OEC and CQG is more precise (got more ticks), besides being available all the time.

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  #21 (permalink)
 hunter548 
western ny
 
Experience: Intermediate
Platform: ninjatrader
Broker: Amp Futures/CQG
Trading: 6E, ES
 
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Posts: 102 since Nov 2009
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I called the AMP Help Desk with a question concerning a difference in account value between what was listed on my monthly statement and my daily statement. The operator was very curt, didn't seem to understand or be able to view the daily versus monthly statements at his end.

He kept insisting I tell him the trade date and while I was attempting to get it from the mis-matched statements (which was the issue in the first place) he abruptly cut me off with "I don't have time for this. E-mail the help desk" and hung up on me.

Turns out, I determined it was my misunderstanding of some information on my statements and all is well, but I'm baffled by AMP's lack of concern for customer satisfaction and the rude manner in which I was dismissed. I suppose if I had a million dollar account I might have received better service. On the other hand, if I had a million dollar acount and had gotten that response, it would now be my former account at AMP. Very disappointed with them.

P.S. - No issues with the CQG data feed.

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  #22 (permalink)
 traderwerks 
Taipei Taiwan
 
Experience: Advanced
Platform: NinjaTrader
Broker: AMP Clearing
Trading: TW
 
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hunter548 View Post
I called the AMP Help Desk with a question concerning a difference in account value between what was listed on my monthly statement and my daily statement. The operator was very curt, didn't seem to understand or be able to view the daily versus monthly statements at his end.

He kept insisting I tell him the trade date and while I was attempting to get it from the mis-matched statements (which was the issue in the first place) he abruptly cut me off with "I don't have time for this. E-mail the help desk" and hung up on me.

Turns out, I determined it was my misunderstanding of some information on my statements and all is well, but I'm baffled by AMP's lack of concern for customer satisfaction and the rude manner in which I was dismissed. I suppose if I had a million dollar account I might have received better service. On the other hand, if I had a million dollar acount and had gotten that response, it would now be my former account at AMP. Very disappointed with them.

P.S. - No issues with the CQG data feed.

I don't know what time you called, but if you called after hours, you may have gotten the trade desk. Trade desk guys are usually more on the getting stuff done quickly and are usually understaffed. They are the ones you call when you have a mystery trade or your internet connection goes does and you need to get out of a position quickly.

I looked at their trade desk number and help desk number seem to be the same. If it was the help desk, there is no excuse for rudeness and if it was the trade desk, they should have made it clear that it was the trade desk and not the help desk.

Disclaimer : I have an account with AMP

Math. A gateway drug to reality.
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  #23 (permalink)
 timefreedom 
Indianapolis, IN USA
 
Experience: Advanced
Platform: Ninjatrader TOS Custom
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hunter548 View Post
I called the AMP Help Desk with a question concerning a difference in account value between what was listed on my monthly statement and my daily statement. The operator was very curt, didn't seem to understand or be able to view the daily versus monthly statements at his end.

He kept insisting I tell him the trade date and while I was attempting to get it from the mis-matched statements (which was the issue in the first place) he abruptly cut me off with "I don't have time for this. E-mail the help desk" and hung up on me.

Turns out, I determined it was my misunderstanding of some information on my statements and all is well, but I'm baffled by AMP's lack of concern for customer satisfaction and the rude manner in which I was dismissed. I suppose if I had a million dollar account I might have received better service. On the other hand, if I had a million dollar acount and had gotten that response, it would now be my former account at AMP. Very disappointed with them.

P.S. - No issues with the CQG data feed.

There is no excuse whatsoever for rude customer service. Period. Fortunately, this experience did not cost you any money. There are plenty of brokers out there and make no mistake about it: they make money every time you trade, whether you do or not. Think of it like this... you go to a local restaurant and the service is terrible, your waiter is rude and when you explain that they have served you the wrong food, he says, "I don't have time for this." Are you going to continue to patronize that restaurant? I hope not.

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  #24 (permalink)
 tderrick 
Nashville, Tennessee
 
Experience: Intermediate
Platform: Ninja / Jigsaw / 9G
Broker: AMP / CQG
Trading: NQ, YM and ES
 
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Posts: 1,588 since Sep 2010
Thanks: 4,260 given, 2,529 received

Yes... If you called the Trade Desk, these guys are geared for emergency order cancellations and
are not willing to deal with statements. The Amp crew are good guys, they are just a bit no-nonsense
and straight forward.

They do live in Chicago, after all ...


AJ
Nashville, Tennessee


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  #25 (permalink)
 hunter548 
western ny
 
Experience: Intermediate
Platform: ninjatrader
Broker: Amp Futures/CQG
Trading: 6E, ES
 
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Posts: 102 since Nov 2009
Thanks: 197 given, 92 received

I did get a follow up call from the Help Desk explaining the Trade Desk/Help Desk difference. Apparently I had contacted the Trade Deck, but that is the contact number listed on both the Daily and Monthly statements. No harm, no foul. Thanks for all the feedback.

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  #26 (permalink)
 sandman 
San Antonio, Texas
 
Experience: Intermediate
Platform: NinjaTrader, MT4
Trading: Currency Futures
 
Posts: 29 since Sep 2011
Thanks: 3 given, 14 received

They were discourteous to me and unprofessional to boot in a public forum & when I returned fire they got the forum moderator to remove my posts & revoke my posting privileges (seems a forum sponsor can't be criticized on elitetrader.com). Dishonesty on that level simply can't be dealt with.

As far as I'm concerned $20 wouldn't cover it. What they did warranted a death sentence (no more business from me). What they've lost in commissions from me in the interim exceeds $20 by at least an order of magnitude, possibly approaching two. I'd be very surprised if they ever made good on the $20. You'd probably have to wiretap them to prove it & risk prison under laws of most states. It's enough to be rid of them.

If you sleep with dogs, you'll wake up with fleas (arab proverb). Just ask the catholic church vis a vis obamacare.

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  #27 (permalink)
 sandman 
San Antonio, Texas
 
Experience: Intermediate
Platform: NinjaTrader, MT4
Trading: Currency Futures
 
Posts: 29 since Sep 2011
Thanks: 3 given, 14 received

I'm glad you're happy with them. Hope it stays that way. But the behavior I saw calls into question basic integrity issues, and it's important that those who are dealing with them keep this tucked away in the back of their minds for the day things change, or in my opinon when amp's true colors shine through.

Bear in mind, I was trading Amp in tandem with mirus for 3 months... contemporaneous trades, same instrument, same size, same times. And one day I did get a glaring difference in results that was never explained by them. They turned very nasty & discourteous. Add to that what they did with respect to that message board & that is the basis of my very strong and very negative opinion. It is not without basis. The problems I saw were systemic and ran to the top management of Amp. Such problems are cultural & very difficult to change. $20 is a bad joke, and the first question to consider is why they even need to do such a thing.

I don't trust their being rated 2nd or anywhere other than last. If I ever had a falling out with Mirus, which seems unlikely, I'd go to Velocity based on what I've heard from people I trust. I note Velocity's round-trip would save me 25 cents per round trip. But given what I've seen, safety, transparency, and a quick response from a human being is paramount & I'm operating on the "if it ain't broke don't fix it" and "better with the devil I know" theories.

For what it's worth, good luck, and good trading.

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  #28 (permalink)
 Rayzor 
Coloado
 
Experience: Beginner
Platform: Ninja Trader
Broker: AMP, OEC, CQG
Trading: NQ
 
Posts: 129 since Sep 2010

As far as RELIABILITY, AMP has been very good for me. Yes, I have experienced rudeness via the trade desk once or twice, but I have experienced it more from other places that shall remain nameless. I signed up with AMP because they have low margins, decent round turns, and CQG data (love it). Also, the guy I deal with there, Steve Fisher, has been extremely helpful ANYTIME I have had a problem. All brokers, I don't care where you go, are not created equal. Steve is a knowledgeable guy that has 6 years floor experience and 6 or 7 years as a broker. Any problems I have had are addressed via Skype and I have my answer within 1 - 10 minutes. If my problem is a real "heater" I pick up the phone and get the issue solved within minutes as well.

One thing that I like the most was the ammount of people I saw working there. They had like 30 guys in the bull pen and 4 or five guys on the trade desk. I have heard about some of these so-called brokerages that are 1 to 3 man opperations. The million dollar question is if the shinola hits the fan will someone be there to answer your call. Just a thought.

Agreed w/ the trade desk, but like I said, I have had issues w/ other places as well. The only thing I really call them for is if I have a disconnect on my end to close the trade. I don't really care that the desk is short, I just want then to get the job done, and they did.

There were some issues w/ CQG the first month it was out, but they quicly switched me back to Zen Fire, I think between AMP and Ninja it took like 15 minutes. Once the NT7/CQG bugs were worked out I switched back and have not had any issues since last May or June.

As far as customer service goes, I went to Chicago for Christmas 2010. My broker took 2 hours out of his day to hang out with me at the office and the next day he arranged a trip to the floor. Funny thing is that account size-wise....I am a nobody. I am and will remain loyal to AMP.

Just trying to be objective and offer my point of view on AMP and their reliability, this is just MY experience w/ them.

No haters please

Ray

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  #29 (permalink)
 tderrick 
Nashville, Tennessee
 
Experience: Intermediate
Platform: Ninja / Jigsaw / 9G
Broker: AMP / CQG
Trading: NQ, YM and ES
 
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Rayzor View Post
As far as RELIABILITY, AMP has been very good for me. Yes, I have experienced rudeness via the trade desk once or twice, but I have experienced it more from other other places that shall remain nameless. I signed up with AMP because the have low margins, decent round turns, and CQG data (love it). Also, the guy I deal with there, Steve Fisher, has been extremely helpful ANYTIME I have had a problem. All brokers, I don't care where you go, are not created equal. Steve is a knowledgeable guy that has 6 years floor experience and 6 or 7 years as a broker. Any problems I have had are addressed via Skype and I have my answer within 1 - 10 minutes. If my problem is a real "heater" I pick up the phone and get the issue solved within minutes as well.

One thing that I like the most was the ammount of people I saw working there. They had like 30 guys in the bull pen and 4 or five guys on the trade desk. I have heard about some of these so-called brokerages that are 1 to 3 man opperations. The million dollar question is if the shinola hits the fan will someone be there to answer you call. Just a thought.

Agreed w/ the trade desk, but like I said, I have had issues w/ other places as well. The only thing I really call them for is if I have a disconnect on my end to close the trade. I don't really care that the desk is short, I just want then to get the job done, and they did.

There were some issues w/ CQG the first month it was out, but they quicly switched me back to Zen Fire, I think between AMP and Ninja it took like 15 minutes. Once the NT7/CQG bugs were worked out I switched back and have not had any issues since last May or June.

As far as customer service goes, I went to Chicago for Christmas 2010. My broker took 2 hours out of his day to hang out with me at the office and the next day he arranged a trip to the floor. Funny thing is that account size-wise....I am a nobody. I am and will remain loyal to AMP.

Just trying to be objective and offer my point of view on AMP and their reliability, this is just MY experience w/ them.

No haters please

Ray




My account rep at Amp is Dino Schulatz. He has been helpful from the beginning, even when he knew I could only
fund the margin for 4 or 5 contracts when I first started out. He never brushed me off or made me feel like I
was a shrimp in the ocean. He answered every rookie question I texted him with for several weeks to get
me up and going.

I love Amp and will be with them into the future.

CQG is rock solid through them. I am not a high frequency trader, so I have not had to cancel an
order at the desk. But, I know they are there and they answer the phone quickly.


AJ
Nashville, Tennessee


"Life On The Edge of SR"
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  #30 (permalink)
 lukch 
Warsaw, Poland
 
Experience: Intermediate
Platform: MultiCharts
Broker: Interactive Brokers
Trading: Stocks, Futures, Forex
 
Posts: 5 since Aug 2011
Thanks: 8 given, 3 received

I am currently trying to start trade with them but there is one big problem for me. I am polish speaker and I prefer polish support. They have all the documents perfectly translated to polish (all of those that are required to open an account) and they have also their special version of they page in polish language (here translation is worse but acceptable). I have been mailing them at least five or six times in that matter asking them if there is any possibility to polish speaking support. There is no response ... I ask in English.

Tonight i have a call from them but not from polish support but the English one. I calmly explained to them that i prefer contact in polish (i need some time to think how to say someting and on the phone call it is difficult to maintain the conversation for me) and they have promised me that it is possible. But that where only words. Contact is really difficult with them, they don't response to email's.

They could simply say that there is no such option and I would give up, but they pulled it and nothing happens. I now that this requirement of polish support is far from normal but they claimed on their website that it is possible. I know that in Chicago is the biggest Polish community in the US so I have think that it will be far better that it is.

In the end please forgive me my English if there is some unnatural expressing but it is not my first language.

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 slickiam 
Tomsk, Russia
 
Experience: Beginner
Platform: custom
Trading: gold
 
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Posts: 272 since Dec 2010
Thanks: 133 given, 433 received


lukch View Post
I am currently trying to start trade with them but there is one big problem for me. I am polish speaker and I prefer polish support. They have all the documents perfectly translated to polish (all of those that are required to open an account) and they have also their special version of they page in polish language (here translation is worse but acceptable). I have been mailing them at least five or six times in that matter asking them if there is any possibility to polish speaking support. There is no response ... I ask in English.

Tonight i have a call from them but not from polish support but the English one. I calmly explained to them that i prefer contact in polish (i need some time to think how to say someting and on the phone call it is difficult to maintain the conversation for me) and they have promised me that it is possible. But that where only words. Contact is really difficult with them, they don't response to email's.

They could simply say that there is no such option and I would give up, but they pulled it and nothing happens. I now that this requirement of polish support is far from normal but they claimed on their website that it is possible. I know that in Chicago is the biggest Polish community in the US so I have think that it will be far better that it is.

In the end please forgive me my English if there is some unnatural expressing but it is not my first language.

Hi.

You can try this contact: Yury@ampfutures.com

gd lck

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TraderDownUnder
Adelaide, Australia
 
 
Posts: 9 since Mar 2012
Thanks: 0 given, 14 received

Hi ,


Wanted to add my observations on AMP Trading.

I decided to open account in December directly by completing account application and was surprised to get a call back from Yury, who introduced himself as my broker. Apparently I made few mistakes on my application, so he wanted to clarify some items and then told me to send e-mail clarification and a copy of my passport and address proof document. To my surprise, my account was opened about 4 hours later.

Later it all made sense: he is both broker (says he’s been at AMP almost 3 years now) and also works on the clearing side, therefore he made sure my account received top attention. This was unexpected (I never asked for such treatment), but was nice. I funded in USD via HSBC the next day (Australia) and the money hit my AMP account by night (morning in Chicago). Again, quite faster than I expected.

What is the more surprising is to have receive a phone call the following day to make sure my platform was setup correctly (truth is I did not even have time to try connect yet). He explained he always follows up clients to answer any questions… whenever I need him he is just 1 message away (Skype: amptrading_yury).

I am a Russian teacher/trader living abroad, so I am provided Russian support (was offered choice of languages but Russian for me is easiest). I would recommend AMP to anyone, not least foreign traders, chiefly because many foreign brokers they have (great for mother language support), and the CQG data quotes. We have many CQG users in both Australia and Russia, so it was easy choice (ASX is offered, which is great)… no need to sell me this product, since I would choose this anyway (reliable, no loss of quotes so far). Best of all, my commission are significantly lower than what I paid when living in Russia and now in Australia, the execution speed is fast to.

Again, just my views, but I am happy customer so far . I have not had to withdraw funds yet, but when I do I will keep readers updated how this process completes.


Regards,
Marat

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  #33 (permalink)
 lukch 
Warsaw, Poland
 
Experience: Intermediate
Platform: MultiCharts
Broker: Interactive Brokers
Trading: Stocks, Futures, Forex
 
Posts: 5 since Aug 2011
Thanks: 8 given, 3 received


slickiam View Post
Hi. You can try this contact Yury at AMP Futures.

I have successfully made contact with Yury and he answer all my questions. Looks like my problems source was the fact that the Polish-language broker left the company in late 2011 and there have been only one ;-). But the site remains in polish translation and mislead me completely (i think that it was standard and there are some guys that are from Poland or Polish immigrant). Fortunately, Yury understands Polish and proved to be more helpful than I could expect.

There is no pressure to start trading when you are not ready, but they is a comprehensive response to all my questions. I was warned about the low margins and i was really happy to hear it from a broker. Finally, income from an active trader who survives is far greater than the one of fast loser. I'm glad that they understand this.

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 sandman 
San Antonio, Texas
 
Experience: Intermediate
Platform: NinjaTrader, MT4
Trading: Currency Futures
 
Posts: 29 since Sep 2011
Thanks: 3 given, 14 received

Don't know what you call "regular" customer service, but I had one heck of a time even getting through to amp when I had some really pressing issues. That, and their trashing me on a public message board got me out of there very fast.

Let me contrast that with a recent episode I had at Mirus. I thought there was a discrepancy between my account balances shown by ninja versus what I thought I had, which corresponded with what the customer portal at rosenthal collins said I had. An email to mirus was answered almost immediately, and though the problem was my understanding of how ninja (mis)calculates balances when you hold a position past close, it was answered promptly & courteously by my account rep.

If I have to pay a little more for that, I'll gladly do so. In fact, given the generally poor customer service in this industry, I'll wash & wax this guy's car for that.

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