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Recent Rithmic/Zenfire Platform Outages


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Recent Rithmic/Zenfire Platform Outages

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  #1 (permalink)
 trumpy 
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Hi All,

I'm still a newbie to the trading world but I have noticed 2 Rithmic/Zenfire platform outages in the last couple of weeks. The outages are not related to the data flow but rather to placing/canceling orders. I am trading the ES. When it happens I have call my broker who gets the same error message and then has to call either Zenfire or the Exchange itself to cancel the order. Here is the message I have received when canceling/placing orders;

THE RISK MANAGEMENT SYSTEM IS NOT AVAILABLE.

I had one today and the other on November 12th. Neither has resulted in a loss but I can see how it could of easily so I'm getting gun shy.

Wanted to check with other forum members to see how often I can expect Zenfire Platform issues like this on average per year. Have I just been unlucky past couple of weeks and I don't need to go shopping for another trading platform?

All thoughts welcome.

Thanks

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  #2 (permalink)
 jdella 
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Trumpy, I have never noticed that on my platform. Not sure why you are getting that message. I have had Zen Fire for awhile.

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 Big Mike 
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There were issues this morning as well, if you believe the error message thrown it was because their data server clock was misaligned, so no one could login.

But I've never seen the exception error the OP posted.

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  #4 (permalink)
 steve2222 
Auckland, New Zealand
 
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I have Zenfire via AMP Futures.

Does anyone know if you can tell how often I (we) lose connection with Zenfire?

Sure, I know when you are in front of the computer the Control Center in NT tells you, but what I have experienced are occasions when I have stepped out of the room and the connection is lost but then restores itself.

I discover this during Market Replay (inconvienent - but not a life and death issue) and more concerningly if you re-load data in your live trading chart and your indicator signals look different ie what was a trade initially is no longer signalled as one after re-loading.

So I wondered if there is a tool that tells/records when you lose connection and for how long. Would ZenFire be able to tell us?

In my situation I am still trying to establish if it is a ZenFire issue or my router/broadband connection.

Do others on this forum loose Zenfire connection once or twice a day for a minute or so? I had issues today (23 November EST) 9.05am, midday, and 3.32pm.

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  #5 (permalink)
 trumpy 
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Thanks guys. In that case I'll put the platform issues I had 2 weeks in a row down as bad timing and not a thing that happens all the time. My broker said he has only seen Zenfire go down once in 12 months on average which I guess in the scheme of things is pretty good.

Cheers

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 kronie 
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AMP and Mirus clear through Dorman Futures and Zenfire is through Dorman.

What I have noticed on TF and a few other contracts were the feeds were haulting and pausing without notice or pattern, and then pulsing and sending throuh huge qualtities of executions in a fraction of a second instead of continuous as previously.

What this does to the error rate and data sampling process is disrupt and cause an artificially lopsided progection of price, T/A indications and direction, and then causes the traders (collectively) to make decisions that are out of phase with realtime; allows these black boxes and hedge traders to be able to head fake and false lead the markets and then with moderate volume snap the market 12ticks -18ticks, whether in same or opposite direction.

This is massively wrong!, but allowed to hppe. Go figure.

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  #7 (permalink)
 Fu510n 
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Is it a safe assumption that the issue wasn't caused by trying to access the web via WIFI (wireless)? I would never personally trade with anything other than hard-wired network connections as we experience a few WIFI drops/reconnects at home with all the other competing hot spots in the neighborhood, but figured it worth mentioning in case some folks are trading from laptops for convenience.

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  #8 (permalink)
 steve2222 
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Can anyone confirm if they also had some brief disconnects with ZF today.

See attached NT log snapshot - the times are USA ET.

The disconnects are only for a couple of seconds.

I am trying to understand if this is a ZF issue or something to do with internet quality between the USA and New Zealand - so I would be interested in other futures.io (formerly BMT) members from the USA and overseas having a look at their log tab on NT7 if they are using ZF data feed.

Some days I don't get any, but probably 50% of the time I get 2 or 3 disconnections a day.

I am not losing broadband connection and my ISP has confirmed this.

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  #9 (permalink)
TXmkrr
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what did mirus say about disconnection? When I talked to them. they said they are good, so it must be on my side.

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  #10 (permalink)
 revtrader 
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I have a server that is hosted in Chicago. I use Mirus / Zenfire and I have NOT had any disconnects in the last 6 months. I use an automated strategy and disconnects wreck havoc with it's performance so that is why I have chosen to host in a datacenter in Chicago.

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  #11 (permalink)
TXmkrr
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so only solution is the host in Chicago? how much is it?

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 ThatManFromTexas 
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steve2222 View Post
Can anyone confirm if they also had some brief disconnects with ZF today.

See attached NT log snapshot - the times are USA ET.

The disconnects are only for a couple of seconds.

I am trying to understand if this is a ZF issue or something to do with internet quality between the USA and New Zealand - so I would be interested in other futures.io (formerly BMT) members from the USA and overseas having a look at their log tab on NT7 if they are using ZF data feed.

Some days I don't get any, but probably 50% of the time I get 2 or 3 disconnections a day.

I am not losing broadband connection and my ISP has confirmed this.

I didn't have any disconnect problems Friday.

I'm just a simple man trading a simple plan.

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 uexkuell 
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TXmkrr View Post
what did mirus say about disconnection? When I talked to them. they said they are good, so it must be on my side.

Yes.
That's what they always say.
Never experienced any substantial effort on their side to find the reason for an outage.

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  #14 (permalink)
 sam028 
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TXmkrr View Post
so only solution is the host in Chicago? how much is it?

It's depends of what you're hosting, and where, from $50 to $1500/month.
No disconnection for me on Friday, but my machine is much closer from ZenFire servers than @steve2222 workstation (<1ms vs around 300ms I presume).

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 steve2222 
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sam028 View Post
It's depends of what you're hosting, and where, from $50 to $1500/month.
No disconnection for me on Friday, but my machine is much closer from ZenFire servers than @steve2222 workstation (<1ms vs around 300ms I presume).

@sam028

Good guess. 300ms exactly and that is measured by using the little green light on the Beta WebTrader site of Zenfire - so a ping time direct on ZF.

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 steve2222 
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TXmkrr View Post
what did mirus say about disconnection? When I talked to them. they said they are good, so it must be on my side.

@TXmkrr

By the time I was looking at the log Mirus would have gone for the weekend. I will email Mirus and ZF shortly and will update their response on Monday.

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 steve2222 
Auckland, New Zealand
 
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steve2222 View Post
Can anyone confirm if they also had some brief disconnects with ZF today.

See attached NT log snapshot - the times are USA ET.

The disconnects are only for a couple of seconds.

I am trying to understand if this is a ZF issue or something to do with internet quality between the USA and New Zealand - so I would be interested in other futures.io (formerly BMT) members from the USA and overseas having a look at their log tab on NT7 if they are using ZF data feed.

Some days I don't get any, but probably 50% of the time I get 2 or 3 disconnections a day.

I am not losing broadband connection and my ISP has confirmed this.

So after posting the same message on the NT forum there are some other possibilities and facts:

- NT asked if I have a Firewall running. Answer is Yes
- NT asked if I use a proxy. I have asked them to clarify what implication this has and how I check.
- I realised the disconnections were at 8.30am Unemployment news time. So maybe it is just too much data in a short space of time to successfully push to New Zealand with 300ms of latency. This does not explain the 10.20 am disconnection though. However I will observe future disconnections relative to news time.
- Because I was monitoring volume between March and June contracts on the instruments I trade I had probably 16 different contracts running on Market Analyser. So maybe it was just too much data at that peak news time with a high latency level.

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 ThatManFromTexas 
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steve2222 View Post
So after posting the same message on the NT forum there are some other possibilities and facts:

- NT asked if I have a Firewall running. Answer is Yes
- NT asked if I use a proxy.


They always ask that.

What They should have asked was, have you changed anything with your set up.

If you've always had your firewall up and never had a problem, why would that suddenly be the culprit now?

@steve2222

It is 10:45 pm CST and I have been getting the orange "Slow Connection" in the Central Control Center. It was green earlier and it just changed back to green again.

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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 ThatManFromTexas 
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@steve2222

3:02 am CST ZF goes from green to orange to red (disconnected) and back to green

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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 ThatManFromTexas 
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@steve2222

4:00 am CST Got disconnected from ZenFire and cannot re-connect.


I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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 steve2222 
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ThatManFromTexas View Post
@steve2222

4:00 am CST Got disconnected from ZenFire and cannot re-connect.

Attachment 65904

I think they take ZF down for maintenance about this time every weekend.

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  #22 (permalink)
 ThatManFromTexas 
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steve2222 View Post
I think they take ZF down for maintenance about this time every weekend.

@steve2222

Are you ready for this.....

I was working on the computer Saturday Evening (CST), fell asleep .... my housekeeper woke me up and told me to take my meds... she usually comes in on Sundays ... I forgot she came in early this week.... I figured that would make this Monday and I needed to get my charts up and realized Zenfire wasn't updating and that really ticked me off.... so I called support at Mirus and got a recording... and that really ticked me off that they weren't taking calls with the market about to open.... so I posted the status here to let everyone know about their slothfulness.... then I received a text from my son reminding me that "Day Light Savings Time" started on Sunday at 2:00 am CST and to tell the housekeeper to set all the clocks ahead one hour.... then I looked at the iPhone he gave me and it said Sunday....

Of all the things I've lost due to old age .... I miss my mind the most ....

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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 steve2222 
Auckland, New Zealand
 
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ThatManFromTexas View Post
@ steve2222

Are you ready for this.....

I was working on the computer Saturday Evening (CST), fell asleep .... my housekeeper woke me up and told me to take my meds... she usually comes in on Sundays ... I forgot she came in early this week.... I figured that would make this Monday and I needed to get my charts up and realized Zenfire wasn't updating and that really ticked me off.... so I called support at Mirus and got a recording... and that really ticked me off that they weren't taking calls with the market about to open.... so I posted the status here to let everyone know about their slothfulness.... then I received a text from my son reminding me that "Day Light Savings Time" started on Sunday at 2:00 am CST and to tell the housekeeper to set all the clocks ahead one hour.... then I looked at the iPhone he gave me and it said Sunday....

Of all the things I've lost due to old age .... I miss my mind the most ....

They put a smile on my dial. Good to see you are keen and eager for trading.

Just as well you don't live in NZ as it keeps you alert trying to work all the different time zones for trading relative to the time in NZ. I actually have my trading computer set to USA ET with a little widget time type thing that has the time in London, Tokyo and Auckland right above the computer time.

Enjoy the rest of your weekend!!!

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 dlatbm 
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steve,
if you are already with AMP what do not you give a try to their CQG connection. You can ask for trial then open a second with CQG data feedm if you satisfied, that is.
I found CQG connection is the only one that holds at peak times, and I have similar ping time as you do.
Good luck

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 steve2222 
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dlatbm View Post
steve,
if you are already with AMP what do not you give a try to their CQG connection. You can ask for trial then open a second with CQG data feedm if you satisfied, that is.
I found CQG connection is the only one that holds at peak times, and I have similar ping time as you do.
Good luck

Hi,

I am with Mirus not AMP. Used to be with AMP when they only had the ZF feed.

I have actually got through both Monday and Tuesday USA time with no disconnections. What I did was remove Market Analyser (which was covering 16 contracts through March to June rollover volume observation).

I will monitor discconections through heavy news for the next few days (with no Market Analyser) and see what happens

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 mattz   is a Vendor
 
 
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If one feed is down, it does not mean Rithmic is down with it.
The name of this thread is off.

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mattz View Post
If one feed is down, it does not mean Rithmic is down with it.
The name of this thread is off.

Thanks matt. keep everyone straight

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  #28 (permalink)
 steve2222 
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MooneyNYG View Post
Thanks matt. keep everyone straight

The reason I posted #8 message in this thread was that Big Mike does not enjoy us creating new threads which effectively are the same topic.

The original OP topic says 'outage' not 'down' and my post #8 quite clearly said I was trying to explore the reason for my numerous disconnections (I did not say ZF was down). I offered in my post that it could be an ISP issue so I was trying to narrow down the cause by seeking other experiences.

The reality, as I understand it, is that if it was a data provider issue , basically Rithmic and ZF are one in the same from the perspective of this issue. I base this on the fact that when NT were trying to help with this issue they gave me a series of IP addresses that clearly belong to Rithmic (not ZF, even though they provide my connection via Mirus) so that my ISP could test to see if there was some ISP setup issue with these IP addresses.

In any event for all of last week and this week to date I have had no disconnections. The only thing I have changed is to not have NT Market Analyser open. But I still have 7 charts and 7 instruments.

So I have to conclude at this point the issue must be something to do with buffering the data for too many instruments (would have had about 16 instruments in total with MA open as well) over a connection that has around 300ms latency.

So in summary ... all good at present.

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 ThatManFromTexas 
Houston,Tx
 
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steve2222 View Post
The reason I posted #8 message in this thread was that Big Mike does not enjoy us creating new threads which effectively are the same topic.

The original OP topic says 'outage' not 'down' and my post #8 quite clearly said I was trying to explore the reason for my numerous disconnections (I did not say ZF was down). I offered in my post that it could be an ISP issue so I was trying to narrow down the cause by seeking other experiences.

The reality, as I understand it, is that if it was a data provider issue , basically Rithmic and ZF are one in the same from the perspective of this issue. I base this on the fact that when NT were trying to help with this issue they gave me a series of IP addresses that clearly belong to Rithmic (not ZF, even though they provide my connection via Mirus) so that my ISP could test to see if there was some ISP setup issue with these IP addresses.

In any event for all of last week and this week to date I have had no disconnections. The only thing I have changed is to not have NT Market Analyser open. But I still have 7 charts and 7 instruments.

So I have to conclude at this point the issue must be something to do with buffering the data for too many instruments (would have had about 16 instruments in total with MA open as well) over a connection that has around 300ms latency.

So in summary ... all good at present.

@steve2222

Good to hear things are working better for you. I went through a period of disconnects a year ago and understand your frustration.

I finally got ticked off ... bought all new hardware (computer, routers, modems) ... did a complete "new" install of NT on the new computer and the problem has been minimal since then.

I realize that may have been overkill and now I don't know exactly what was causing the problem... but... I don't care... fricken problem solved....

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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 ThatManFromTexas 
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ThatManFromTexas View Post
@ steve2222

Good to hear things are working better for you. I went through a period of disconnects a year ago and understand your frustration.

I finally got ticked off ... bought all new hardware (computer, routers, modems) ... did a complete "new" install of NT on the new computer and the problem has been minimal since then.

I realize that may have been overkill and now I don't know exactly what was causing the problem... but... I don't care... fricken problem solved....

I lost connection to Zenfire today @ 12:35 Central Time. Internet was still up, everything else worked.

Did anyone have a problem around this time?

I'm just a simple man trading a simple plan.

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 Gary 
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ThatManFromTexas View Post
I lost connection to Zenfire today @ 12:35 Central Time. Ingternet was still up, everything else worked.

Did anyone have a problem around this time?

I use ZenFire, had it up at that time, and no outages that I know of.

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  #32 (permalink)
 steve2222 
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ThatManFromTexas View Post
I lost connection to Zenfire today @ 12:35 Central Time. Internet was still up, everything else worked.

Did anyone have a problem around this time?

@ThatManFromTexas

Yes I did to from 1.34.02 pm ET to 1.34.34pm ie 32 seconds.

First time in two weeks.

EDIT: actually according to the NT log tab it was only a disconnection from the historical data server which I think is hosted directly by NT not ZF.

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  #33 (permalink)
 NetTecture 
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steve2222 View Post
@ThatManFromTexas

Yes I did to from 1.34.02 pm ET to 1.34.34pm ie 32 seconds.

First time in two weeks.

EDIT: actually according to the NT log tab it was only a disconnection from the historical data server which I think is hosted directly by NT not ZF.

Not only, i is also irrelevant for trading Once you have the historical data, as long as the data ticks in, it ticks in

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 ThatManFromTexas 
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Mine was a full red disconnect ...no updating on the chart. Happened again a few minutes later. Worked the rest of the day. Very frustrating.

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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  #35 (permalink)
 Treggs 
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Anyone else had issues with Zen Fire on NT this week. I have been getting random price server disconnects that recover 3-4 seconds later. Seems to be occuring around busy periods like todays spanish bond auction and US open when volume is up. Checked everything I can think of so I'm pretty sure it's not me. Happened on every US open this week and Fridays open as well. Usually 20-30 mins after it opens.

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  #36 (permalink)
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Treggs View Post
Anyone else had issues with Zen Fire on NT this week. I have been getting random price server disconnects that recover 3-4 seconds later. Seems to be occuring around busy periods like todays spanish bond auction and US open when volume is up. Checked everything I can think of so I'm pretty sure it's not me. Happened on every US open this week and Fridays open as well. Usually 20-30 mins after it opens.

We have not had any abnormal reports of user connection issues this week with Zen-Fire.

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  #37 (permalink)
 Treggs 
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NinjaTrader View Post
We have not had any abnormal reports of user connection issues this week with Zen-Fire.

Yes you have, I logged one. I'm trying to figure out if it's me, broker, zenfire, ISP or NT. So far I think I have ruled out me, NT and ISP but I'm not positive.

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Treggs View Post
Anyone else had issues with Zen Fire on NT this week. I have been getting random price server disconnects that recover 3-4 seconds later. Seems to be occuring around busy periods like todays spanish bond auction and US open when volume is up. Checked everything I can think of so I'm pretty sure it's not me. Happened on every US open this week and Fridays open as well. Usually 20-30 mins after it opens.


Treggs View Post
Yes you have, I logged one. I'm trying to figure out if it's me, broker, zenfire, ISP or NT. So far I think I have ruled out me, NT and ISP but I'm not positive.

My apologies, I did not phrase my response correctly. We have not had reports of Zen-Fire connection issues outside of what is typical this week. Meaning, I have no data points that would point to a general Zen-Fire connection issue. Their systems have been working as expected this week based off our incoming support history.

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  #39 (permalink)
 liquidcci 
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I experienced no outages with rithmic during this time. One reason I moved from zenfire to rithmic was I was getting quite a few outages with zenfire. Rithmic has been a much better experience with me in this regard.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
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  #40 (permalink)
 Treggs 
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I've just been doing some Speedtest.net tests and my connection to my ISP is nice and fast but my connection to Chicago is only 0.78Mbps down and 0.47Mbps up with a 280ms ping at the moment. It does vary a bit and is usually faster. I assume the zenfire servers are in Chicago? Seems the internet is my bottleneck... sigh.

Any suggestions on if/how this can be improved. I know I can't improve the ping much as that's how long it takes light to travel to Chicago and back but the speed is probably not enough for the charts I am running.

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  #41 (permalink)
 liquidcci 
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Treggs View Post
I've just been doing some Speedtest.net tests and my connection to my ISP is nice and fast but my connection to Chicago is only 0.78Mbps down and 0.47Mbps up with a 280ms ping at the moment. It does vary a bit and is usually faster. I assume the zenfire servers are in Chicago? Seems the internet is my bottleneck... sigh.

Any suggestions on if/how this can be improved. I know I can't improve the ping much as that's how long it takes light to travel to Chicago and back but the speed is probably not enough for the charts I am running.

A way to improve that is get a VPS or dedicated server located in Chicago. Distance is most likely the problem and can't be overcome. 280ms sounds like you are overseas. In US I was able to get 45ms without a server in Chicago. I have a dedicated in Chicago and get sub 1ms. That being said will not help you unless your system is autotrade. Will face same problem if trying to manually place orders on a remote server. But in an autotrade environment a server in Chicago is lightning fast.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
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  #42 (permalink)
 Treggs 
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liquidcci View Post
Only way can improve that is get a VPN or dedicated server located in Chicago. Distance is most likely the problem and can't be overcome. 280ms sounds like you are overseas. In US I was able to get 45ms without a server in Chicago. I have a dedicated in Chicago and get sub 1ms. That being said will not help you unless your system is autotrade. Will face same problem if trying to place orders on a remote server. But in an autotrade environment a server in Chicago is lightning fast.

Yep, I'm in Australia. My connection has been flawless for 12 months and then this week it's been breaking multiple times a day. Very frustrating. I can live with the ping, I just don't trade super short time frames.

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  #43 (permalink)
 steve2222 
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Since my post about six weeks ago I have had no real problem with ZF. On one day I got two disconnections close together lasting about 4 seconds each.

I put the improvement down to closing market analyzer and only charting 6 instruments.

I am in NZ with 220ms latency and have had no ZF issues Mon to Wed this week (NZ/Aust time)

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  #44 (permalink)
 sam028 
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liquidcci View Post
A way to improve that is get a VPS or dedicated server located in Chicago. Distance is most likely the problem and can't be overcome. 280ms sounds like you are overseas. In US I was able to get 45ms without a server in Chicago. I have a dedicated in Chicago and get sub 1ms. That being said will not help you unless your system is autotrade. Will face same problem if trying to manually place orders on a remote server. But in an autotrade environment a server in Chicago is lightning fast.

It will help a bit with manual orders, as the amount of data transferred is smaller (keyboard/mouse events, sounds) using a VPS or a dedicated server, than having all the market data coming from Chicago (that's heavier than simple events), being managed by the local software, and then sending the "buy market" signal.

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  #45 (permalink)
 dlatbm 
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Treggs View Post
Yep, I'm in Australia. My connection has been flawless for 12 months and then this week it's been breaking multiple times a day. Very frustrating. I can live with the ping, I just don't trade super short time frames.

Was it during a higher-volatility day?
Perhaps that is the reason as the markets were relatively non-volatile till last Thursday (day before option expiry).
Let me know what you think.
Thanks

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  #46 (permalink)
 steve2222 
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Anyone else lose their ZF or Rithmic connection around 6.10am USA ET?

I had several, each for a few seconds.

This is the first time this has happened with this frequency in about 6 weeks.

See picture of my NT log.


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  #47 (permalink)
 mattz   is a Vendor
 
 
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steve2222 View Post
Anyone else lose their ZF or Rithmic connection around 6.10am USA ET?

I had several, each for a few seconds.

This is the first time this has happened with this frequency in about 6 weeks.

See picture of my NT log.

Attachment 72880

I have checked Rithmic and it was not disconnected during that time.
This could be due to your ISP, either a disconnect or inability to keep up with burst of data during that time.

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  #48 (permalink)
 ThatManFromTexas 
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steve2222 View Post
Anyone else lose their ZF or Rithmic connection around 6.10am USA ET?

I had several, each for a few seconds.

This is the first time this has happened with this frequency in about 6 weeks.

See picture of my NT log.

Attachment 72880

I was connected at that time. No disconnects here.

I know how you feel...

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  #49 (permalink)
 liquidcci 
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steve2222 View Post
Anyone else lose their ZF or Rithmic connection around 6.10am USA ET?

I had several, each for a few seconds.

This is the first time this has happened with this frequency in about 6 weeks.

See picture of my NT log.

Attachment 72880

No disconnect on rithmic on my server during that time. Just fyi when zenfire disconnects does not mean rithmic will as well. Many assume they are exactly the same but they are not. I rarely get a rithmic disconnect. When I had zenfire I had weekly disconnects.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
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  #50 (permalink)
 steve2222 
Auckland, New Zealand
 
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mattz View Post
I have checked Rithmic and it was not disconnected during that time.
This could be due to your ISP, either a disconnect or inability to keep up with burst of data during that time.

Thanks @mattz

I will check my charts, but I am assuming a data burst is probably unlikely at 6.10am.

More likely an issue between my ISP (in NZ) and the USA - especially given that no-one else who replied had any issues.

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  #51 (permalink)
 steve2222 
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liquidcci View Post
No disconnect on rithmic on my server during that time. Just fyi when zenfire disconnects does not mean rithmic will as well. Many assume they are exactly the same but they are not. I rarely get a rithmic disconnect. When I had zenfire I had weekly disconnects.

Thanks @liquidcci.

Understand your comment. I couch my question across both data feed providers as I try to narrow down the cause of these intermittent 'few seconds only' disconnections. I do so as I am aware that ZF is really just a 'white lable' of Rithmic.

I know my internet connection did not go down.

I now know (from several of you who replied) that others do not seem to have had the issue at the same time.

I have been provided Rithmic IP addressess in relation to ZF from NT support folks, so now it is off to my ISP to see if they can test connection from their perspective to see if I can nail the cause.

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  #52 (permalink)
Slava23
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Rithmic connection lost 13:30 EST Time , May 10

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  #53 (permalink)
 liquidcci 
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Slava23 View Post
Rithmic connection lost 13:30 EST Time , May 10

Must be your ISP. I use rithmic and have seen no connection problems today.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
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  #54 (permalink)
 steve2222 
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Slava23 View Post
Rithmic connection lost 13:30 EST Time , May 10

@Slava23 Sorry for the delay to reply. I had no ZF disconnection at this time - or at any time on the 10th for that matter.

Thanks for posting your issue though.

It is useful for me to see that different users have disconnections at different times and across both ZF and Rithmic (at different times as well).

This is helping me to narrow down the likely causes.

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  #55 (permalink)
 ThatManFromTexas 
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I had 3 lost connections 05/10/2012 between 1:00 pm CST and 3:00 pm CST. Zenfire

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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  #56 (permalink)
Slava23
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Rithmic and IQfeed delay time, jobs report time today, June 1, 2012
IQFeed delay=0 , where Rithmic delay=44 seconds. It will be equal very soon, around 8.35, not late.

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  #57 (permalink)
 Big Mike 
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Slava23 View Post

Rithmic and IQfeed delay time, jobs report time today, June 1, 2012
IQFeed delay=0 , where Rithmic delay=44 seconds. It equal very soon, around 8.35, not late.

Would you please expand more on your test methodology to reach this conclusion?

Also there is a long discussion on this here:


You are really posting in the wrong thread. This thread is for outages. The more appropriate thread for comparisons is the one I linked above. It has a lot of detailed information.

Mike

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  #58 (permalink)
Slava23
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Big Mike View Post
Would you please expand more on your test methodology to reach this conclusion?
Mike

Multiple software instance connected to different data feeds. Left numbers is time lag between CPU clock and data feed. Right number is last tick time itself. Rubber scale, same as Interactivebrokers ten years ago.
Link to long discussion-access restricted.
It is not comparison! Time delay is dangerous outage on the fast market. 44 seconds is enough time for lost a lot.
Chain of events: time delay data-wrong/shifted price data-wrong/late decision-real lost

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