Recent Rithmic/Zenfire Platform Outages

March 10th, 2012, 11:14 AM

so only solution is the host in Chicago? how much is it?

March 10th, 2012, 01:57 PM

steve2222

Can anyone confirm if they also had some brief disconnects with ZF today.

See attached NT log snapshot - the times are USA ET.

The disconnects are only for a couple of seconds.

I am trying to understand if this is a ZF issue or something to do with internet quality between the USA and New Zealand - so I would be interested in other futures.io (formerly BMT) members from the USA and overseas having a look at their log tab on NT7 if they are using ZF data feed.

Some days I don't get any, but probably 50% of the time I get 2 or 3 disconnections a day.

I am not losing broadband connection and my ISP has confirmed this.

I didn't have any disconnect problems Friday.

March 10th, 2012, 02:11 PM

TXmkrr

what did mirus say about disconnection? When I talked to them. they said they are good, so it must be on my side.

Yes.
That's what they always say.
Never experienced any substantial effort on their side to find the reason for an outage.

March 10th, 2012, 03:54 PM

TXmkrr

so only solution is the host in Chicago? how much is it?

It's depends of what you're hosting, and where, from $50 to $1500/month.
No disconnection for me on Friday, but my machine is much closer from ZenFire servers than @steve2222 workstation (<1ms vs around 300ms I presume).

March 10th, 2012, 07:08 PM

sam028

It's depends of what you're hosting, and where, from $50 to $1500/month.
No disconnection for me on Friday, but my machine is much closer from ZenFire servers than @steve2222 workstation (<1ms vs around 300ms I presume).

@sam028

Good guess. 300ms exactly and that is measured by using the little green light on the Beta WebTrader site of Zenfire - so a ping time direct on ZF.

March 10th, 2012, 07:10 PM

TXmkrr

what did mirus say about disconnection? When I talked to them. they said they are good, so it must be on my side.

@TXmkrr

By the time I was looking at the log Mirus would have gone for the weekend. I will email Mirus and ZF shortly and will update their response on Monday.

March 10th, 2012, 07:17 PM

steve2222

Can anyone confirm if they also had some brief disconnects with ZF today.

See attached NT log snapshot - the times are USA ET.

The disconnects are only for a couple of seconds.

I am trying to understand if this is a ZF issue or something to do with internet quality between the USA and New Zealand - so I would be interested in other futures.io (formerly BMT) members from the USA and overseas having a look at their log tab on NT7 if they are using ZF data feed.

Some days I don't get any, but probably 50% of the time I get 2 or 3 disconnections a day.

I am not losing broadband connection and my ISP has confirmed this.

So after posting the same message on the NT forum there are some other possibilities and facts:

- NT asked if I have a Firewall running. Answer is Yes
- NT asked if I use a proxy. I have asked them to clarify what implication this has and how I check.
- I realised the disconnections were at 8.30am Unemployment news time. So maybe it is just too much data in a short space of time to successfully push to New Zealand with 300ms of latency. This does not explain the 10.20 am disconnection though. However I will observe future disconnections relative to news time.
- Because I was monitoring volume between March and June contracts on the instruments I trade I had probably 16 different contracts running on Market Analyser. So maybe it was just too much data at that peak news time with a high latency level.

March 10th, 2012, 11:49 PM

steve2222

So after posting the same message on the NT forum there are some other possibilities and facts:

- NT asked if I have a Firewall running. Answer is Yes
- NT asked if I use a proxy.

They always ask that.

What They should have asked was, have you changed anything with your set up.

If you've always had your firewall up and never had a problem, why would that suddenly be the culprit now?

@steve2222

It is 10:45 pm CST and I have been getting the orange "Slow Connection" in the Central Control Center. It was green earlier and it just changed back to green again.

March 11th, 2012, 04:03 AM

@steve2222

3:02 am CST ZF goes from green to orange to red (disconnected) and back to green

March 11th, 2012, 05:06 AM

@steve2222

4:00 am CST Got disconnected from ZenFire and cannot re-connect.

Recent Rithmic/Zenfire Platform Outages

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Recent Rithmic/Zenfire Platform Outages