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Optimus Futures trading broker review

  #241 (permalink)
 
liquidcci's Avatar
 liquidcci 
Austin, TX
 
Experience: Master
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@piposaurus some markets closed early for the Holiday which is probably why you are seeing data freeze. My issue was with NT and unrelated.

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  #242 (permalink)
piposaurus
London, UK
 
Posts: 37 since Jul 2012
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liquidcci View Post
@piposaurus some markets closed early for the Holiday which is probably why you are seeing data freeze. My issue was with NT and unrelated.

Ah ok, appreciate your help!

Hope you get your NT sorted out

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  #243 (permalink)
 
Robert Carrillo's Avatar
 Robert Carrillo 
Omaha NE
 
Experience: Intermediate
Platform: IQFeed compatible
Trading: ES
Posts: 271 since Jun 2012
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liquidcci,

See this fix from NT Support yesterday for @TrendTraderBH with same issue (post #14), involves reverting to NT7.0.1000.13.



Good luck.

Robert

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  #244 (permalink)
 
mattz's Avatar
 mattz   is a Vendor
 
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piposaurus View Post
Ah ok, appreciate your help!

Hope you get your NT sorted out

We did mail out our Schedule to customers:
July 4, 2013 Holiday Hours
All CST.

So those of you have stopped getting quotes was because there was no quotes

Happy 4th!

Matt

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
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  #245 (permalink)
piposaurus
London, UK
 
Posts: 37 since Jul 2012
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mattz View Post
We did mail out our Schedule to customers:
July 4, 2013 Holiday Hours
All CST.

So those of you have stopped getting quotes was because there was no quotes

Happy 4th!

Matt

Have a nice July 4th...

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  #246 (permalink)
piposaurus
London, UK
 
Posts: 37 since Jul 2012
Thanks Given: 15
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Since opening an account with Optimus I have found their service to be good. Matt and Jennifer are helpful and reply to your queries.

I chose them along with the Rithmic feed and Multicharts both of which I like... when they work.

On a regular basis I have had issues with the software/feed and once again this morning the data is not loading. This has happened numerous times. I have even had continuous problems with the "Sim" feed (for a year it doesn't update the correct P/L figure in real time). There are no error messages so I have no idea what the issue is and it feels like something like this happens once a week.

Problem is as there is no network status anywhere for Rithmic, either on their website or Optimus's so I can't simply check online if that's the issue. This would take seconds and stop me having to email them every week when I experience an issue.

There are no software errors appearing from Multicharts however I have "repaired" the software using the installer but it's not helped.

Rithmic was down a few Mondays ago, there were no emails to their customers and you are simply left in the dark if there is an issue. I found out about the problem through Multicharts support but if I hadn't contacted them there was no way for me to find out what was wrong.

For something as serious as trading you would have thought they would contact their clients to let them know or at the very least have a status page. This is 2013 and making a website with such simple information on can be done by a 5 year old.

Again please know that I am not necessarily complaining about Optimus themselves, however my experience using their recommended partners with this combination of feed and software (both of which are supposed to be industry leading) is very frustrating and simply not good enough so far.

Coming from a Forex Spot market background using Metatrader and a free broker feed from Aplari, I very very rarely (if ever) encountered such problems so this is quite shocking to me and not what I'm used to.

I'd be interested to hear if others have problems with Rithmic and in particularly when using it with Multicharts?

Thanks

Update - I have emailed Optimus, Multicharts and Rithmic (their sales email is all I could find) and will report here.

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  #247 (permalink)
 yonatan 
Haifa Israel
 
Experience: Beginner
Platform: sierra chart
Broker: Optimus Trading Group/Rithmic
Trading: es
Posts: 91 since Apr 2012
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Hi @piposaurus,

I use Rithmic with Sierra Chart and with R|Trader and never had any feed problems except during weekend maintenance.

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  #248 (permalink)
piposaurus
London, UK
 
Posts: 37 since Jul 2012
Thanks Given: 15
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yonatan View Post
Hi @piposaurus,

I use Rithmic with Sierra Chart and with R|Trader and never had any feed problems except during weekend maintenance.

Thanks for your input. Matt @ Optimus also said he never experiences issues with Rithmic which makes me wonder what the cause of my issues actually are.

It was Multicharts support that told me Rithmic was down a few weeks ago, though I wonder it they just used that as an excuse to cover up their own problems...?

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  #249 (permalink)
piposaurus
London, UK
 
Posts: 37 since Jul 2012
Thanks Given: 15
Thanks Received: 13

Thought I'd upload a screenshot showing my lack of data.

You can see the live Rithmic feed - "Rithmic 01" not connecting with an amber colour connection dot in the top-left. The "Rithmic Local Sim" tab shows a green connected dot however data is still not loaded onto the chart...

The amber connection tab led me to believe it was a feed issue seeing as it won't connect live or even load data from the Sim account...?


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  #250 (permalink)
 manualtrader 
California
 
Experience: Beginner
Platform: NinjaTrader
Trading: ES
Posts: 73 since Dec 2011
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Matt,

Could not login this morning with NT7, message "Login failed: unable to login: A call to SSPI failed, see inner exception." Called your number many times, but no answer. Please help.

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