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My experience with DDT has been great so far. Howard is prompt in his emails and they way he communicates indicates he might just care about his customers. I have not placed any live trades yet but getting my account setup and funded was a breeze and quite pleasant compared to my last broker.
20,000,000
Can you help answer these questions from other members on NexusFi?
@italiantrader, what feed was this with at DDT/Crossland, and what was the cause of the disconnections? How often does this happen? How well was closing the positions through the phone handled?
Is anyone using SC/TT through DDT as their only datafeed for charting and execution, if so how well does it work for you? Is there any backfill with the TT/DDT feed, aside from what Sierra provides?
If not, since the Sierra Historical/Intraday backfill is delayed data by at least 30 minutes, how do you get complete uninterrupted data in your charts without waiting for the delayed Sierra backfill, when initially loading the program, or during a disconnected period?
The disconnections were rather frequent: once or even twice a day and they were lasting from 10 to 50 seconds. Now it happens more seldom, maybe once a week.
TT+SC got me into troubles because I always worked with OCO orders. When an OCO order was in place and there was a disconnection and a reconnection afterwards i didn't know what my actual position was and had to call the trading desk.
I still am using SC with TT feed, but not OCO orders anymore, i use only stop orders that are stored on the server. Plus i constantly have pingplotter running ( a software that constantly monitors connection speed) and screenrecord the entire trading session in order to have a proof of what might be going wrong. I also have 2 other brokers with 2 different platforms running at the same time in order to cross check prices.
Trading desk at Crossland was answering also during US night hours ( i was calling from Europe), but it took time for them to figure out what my actual position was.
After much research, this is the first I have heard of this with Crossland/TT/DDT and is quite disconcerting, as I use OCO orders also and prefer them to a stop alone; clearly disconnections would be a problem. Is it possible the disconnections are due to your location in Europe, and wouldn't be a problem in the US, and were you able to determine the cause/location of the disconnections? What are your backup feeds/platforms, do you use them solely for crosschecking prices?
Are others using this setup of SC/TT/DDT experiencing these disconnections?
When I spoke with Howard about the disconnections, he said nobody else was complaining about that, nevertheless using pingplotter software I was able to detect no problems on the "european side" of the line, so I still haver the doubt. My italian broker (iwbank) and Interactive Brokers never had such problems. Anyway Howard is very friendly and you can easily agree a trial period with TT/Sierra in order to verify any possible connection problems. Anyway if you only work with OCO orders I would definitely recommend a different feed that has OCO orders stored on their server
Can anyone else using SC/TT/DDT please share your experience with how long you've been using it, your location, how long you are connected for daily, and exactly how often do you get a disconnect/downtime, and how long it lasts for?
Because "Disconnections" is a serious concern, I decided to contact DDT directly about it because there is usually 3 sides to every story.
DDT did confirm that there was only "One" client from Italy that was experiencing disconnection problems for some very rare unknown reason.
Tech Support can only conclude that the Internet Service Provider (ISP) of the client "may" not be fully compatible to the ISP of the Clearing Firm.
DDT strongly recommends for the client to "Close" his trading account because neither the Client, DDT, or the Clearing Firm should need to deal with any constant complication.
DDT does not like to turn away business, but the client's "Safety" within the Futures market is more important.
Out of curiosity "ItalianTrader", why do you still maintain your trading account with DDT if you are experiencing a disconnection issue?
After exhaustive research on all the popular feeds/platforms/brokers, I've since funded live SC/TT/DDT accounts, am in NY, have had it a couple weeks so far, am connected all/most of the US RTH hours and some of ETH, and have yet to get a disconnect, except during the CME close downtime for a few minutes. It is an extremely fast combo, between 6 to 15 seconds ahead of thinkorswim data during active trading sessions on CL. I also ask a lot of questions, and Howard has answered every single one quickly and patiently, to my satisfaction, and without a hint of attitude, which was not my experience at most other brokers. Based on my short experience thus far, would highly recommend this combo. I don't expect it to, but if anything changes I will post otherwise.
