I've been with Howard and DDT for almost six weeks now, and I must say I'm very pleased. This is my first live account with a broker so I don't have much to compare it to, but regardless I'm completely satisfied. Howard is very prompt with his answers, I only have talked with him by email but he doesn't take more than a few hours to respond, if that. He has also been very patient with my questions and his rates are about as cheap as you can get from what I understand. I do pay $60 a month to use NT, but once I'm hopefully profitable enough I'll simply buy a lifetime license anyway.
Also the FCM is Crossland, and they have been fantastic as well. I've called them twice for technical reasons with adding contracts to my account, and both times I swear they picked up the phone on the first ring, no voicemail or directory or waiting. They've also been prompt by email as well. My account balance seems to update immediately on their online portal, and every day I make a trade I receive a pdf statement by email that night, and one at the end of the month.
Anyway I'm very pleased with the choice and wouldn't hesitate to recommend them to anyone.
I have a live trading account opened with DDT and another with IB since last year. Howard is very helpful and Crossland has been very professional until now. Nevertheless I experienced some occasional disconnections on the Sierrachart platform and had to close positions through the phone. Everything else was ok until now.
Let me jump in here again and give Howard a plug. I had an account through him for over a year and I experienced nothing but kind, professional and prompt service from Howard. I was shocked at how quickly he replied to nearly all my emails, some of which I sent late at night not expecting a reply till next day.
I had to move to an environment with server side orders due to poor internet issues on my end. Due to some unpredictable outages on this end I just couldn't make anything work through Howard's options. That reason alone caused me to move from Howard/ deepdiscounttrading.com/ crossland. I hated to leave because of Howard.
Once I decided to do it Howard was as kind to me and helpful as the day I first inquired about DDT. Crossland was extra fast getting my funds wired out, I mean within a couple hours. I was actually able to wire the funds out of my bank same day to the broker I am using now with NT7 server side orders.
I used Sierra / TT feed and had cash data (adv/decl, tick, etc...) and historical tick/minute data as part of the package no extra charge. There were no gimmicks, no up charges, no surprises. I felt I got good fills but only traded small size (1-4 contracts) in NQ, ES, TF, YM. I tried the SC / Rithmic feed (for server side orders) but did not have historical tick data available and I was not willing to make that sacrifice for server side orders. Thus my move. But having said that...
If my trading goes well and I need to open another account, providing the internet issues are solved, I plan to return to Howard with a second account. He is tops! Very trustworthy. I can not think of a broker I would rather have making my commissions.
The following user says Thank You to Chuck T for this post:
I don't know. I never checked that out and don't know if you can deal directly with Crossland without an IB. My experience with Crossland was only through Howard and DDT. And as stated before, it was all good.
When I was shopping around, I noticed that the commission structure was exactly the same between DDT and Crossland. But I found the service by DDT was much more superior around the clock which is why DDT has the great reputation.