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Rithmic service down?


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Rithmic service down?

  #1 (permalink)
 listu 
Netanya, Israel
 
Experience: None
Platform: TransAct AT
Trading: Futures
Posts: 27 since Oct 2014
Thanks Given: 5
Thanks Received: 7

Hi,
Coming back from vacation yesterday (Saturday) evening, I tried to open my MultiCharts trail, to continue programing some indexes I tired (nothing new, just coloring the chart based on MACD & RSI).

For some reason, I cannot connect to the Rithmic paper trade account I have (connection circle stays yellow), and some of the charts, mainly those that are range based, won't show up. At the left side of the chart's status line, I see "backfilling...".

This is still true today.

Any idea what can cause this? Is there a problem with their service?

Thanks,
Ilan

(Couldn't post it in the brokers/feed sub-forums, as I still don't have 10 posts. Sorry)

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  #3 (permalink)
 listu 
Netanya, Israel
 
Experience: None
Platform: TransAct AT
Trading: Futures
Posts: 27 since Oct 2014
Thanks Given: 5
Thanks Received: 7


Can you check if it works for you?
It might be a problem on my side (as it is paper trading, and still in the 30-days trail)

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  #4 (permalink)
 
mattz's Avatar
 mattz   is a Vendor
 
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Rithmic conducts maintenance over the weekend, that starts Friday night.
It should all be operational now.

Matt

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
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  #5 (permalink)
 listu 
Netanya, Israel
 
Experience: None
Platform: TransAct AT
Trading: Futures
Posts: 27 since Oct 2014
Thanks Given: 5
Thanks Received: 7


mattz View Post
Rithmic conducts maintenance over the weekend, that starts Friday night.
It should all be operational now.

Matt

Thanks Matt. I can connect now (get green light, and historical trading info). I still have a problem with charts that uses Range for bars - I keep seeing "backfiling".

I'll check later/tomorrow to see if this is solved.

Thanks

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  #6 (permalink)
 
mattz's Avatar
 mattz   is a Vendor
 
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listu View Post
Thanks Matt. I can connect now (get green light, and historical trading info). I still have a problem with charts that uses Range for bars - I keep seeing "backfiling".

I'll check later/tomorrow to see if this is solved.

Thanks

I will review this with my tech team and will reply to you by email or here.
This could be a limitation of demo, but will again I will check to confirm.

Matt

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
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  #7 (permalink)
 listu 
Netanya, Israel
 
Experience: None
Platform: TransAct AT
Trading: Futures
Posts: 27 since Oct 2014
Thanks Given: 5
Thanks Received: 7

Everything is back to normal now, and working fine. I guess it all had to do with the maintenance.

Is this a weekly routine, or one timer?

Thanks,
Ilan

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  #8 (permalink)
 
mattz's Avatar
 mattz   is a Vendor
 
Posts: 2,493 since Sep 2010
Thanks Given: 2,441
Thanks Received: 3,791


listu View Post
Everything is back to normal now, and working fine. I guess it all had to do with the maintenance.

Is this a weekly routine, or one timer?

Thanks,
Ilan

Maintenance occurs on a weekly basis.

Matt

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
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Last Updated on October 26, 2014


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