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NinjaTrader Brokerage Services (www.ninjatraderbrokerage.com)

  #561 (permalink)
 EzFree 
Chicago IL
 
Experience: Intermediate
Platform: Sierra Chart, Ninja, TOS
Broker: Ninja, CQG, Sierra
Trading: ES, Options
Posts: 14 since Mar 2014
Thanks Given: 99
Thanks Received: 1

ninjatrader brokerage .... Hellllo elllo elllo ellooo .... (canyon)

lol.. love ya but an email response would be nice.

anytime. next week is fine.

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  #562 (permalink)
 
NJAMC's Avatar
 NJAMC 
Atkinson, NH USA
Market Wizard
 
Experience: Intermediate
Platform: NinjaTrader 8/TensorFlow
Broker: NinjaTrader Brokerage
Trading: Futures, CL, ES, ZB
Posts: 1,970 since Dec 2010
Thanks Given: 3,037
Thanks Received: 2,394


EzFree View Post
ninjatrader brokerage .... Hellllo elllo elllo ellooo .... (canyon)

lol.. love ya but an email response would be nice.

anytime. next week is fine.

Hi @EzFree,

I would check your spam folder. I get a response withing 24 hours, faster on business days.

Nil per os
-NJAMC [Generic Programmer]

LOM WIKI: NT-Local-Order-Manager-LOM-Guide
Artificial Bee Colony Optimization
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  #563 (permalink)
 
Joseph Connors's Avatar
 Joseph Connors 
Colorado Springs, CO USA
 
Experience: Intermediate
Platform: NinjaTrader
Broker: Ninjatrade
Trading: Futures
Frequency: Many times daily
Duration: Minutes
Posts: 134 since Jul 2012
Thanks Given: 93
Thanks Received: 106



NJAMC View Post
Hi @EzFree,

I would check your spam folder. I get a response withing 24 hours, faster on business days.

I don't. I have had to send 4 emails before receiving a response. Not very impressed!

Persistence! Nothing in the world can take the place of persistence.
Talent will not ... nothing is more common than unsuccessful men with talent.
Genius will not ... Unrewarded genius is almost a proverb.
Education will not ... The world is full of educated derelicts.
Persistence and determination alone are omnipotent!
Calvin Coolidge
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Thanked by:
  #564 (permalink)
 EzFree 
Chicago IL
 
Experience: Intermediate
Platform: Sierra Chart, Ninja, TOS
Broker: Ninja, CQG, Sierra
Trading: ES, Options
Posts: 14 since Mar 2014
Thanks Given: 99
Thanks Received: 1

They are on my VIP list.. i get immediate notifications.. no threat of spam.
notice how i responded to your response rather timely.. in regular email. ?
alas I await. Not trying to bitch but eager to trade. <3

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  #565 (permalink)
 EzFree 
Chicago IL
 
Experience: Intermediate
Platform: Sierra Chart, Ninja, TOS
Broker: Ninja, CQG, Sierra
Trading: ES, Options
Posts: 14 since Mar 2014
Thanks Given: 99
Thanks Received: 1


NJAMC View Post
Hi @EzFree,

I would check your spam folder. I get a response withing 24 hours, faster on business days.


is 24 hours an acceptable time period?
it feels a bit lengthy. To me.
Perhaps I'm spoiled.

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  #566 (permalink)
 
NinjaTrader's Avatar
 NinjaTrader  NinjaTrader is an official Site Sponsor
Site Sponsor

Web: NinjaTrader
AMA: Ask Me Anything
Webinars: NinjaTrader Webinars
Elite offer: Click here
 
Posts: 1,713 since May 2010
Thanks Given: 203
Thanks Received: 2,686


EzFree View Post
is 24 hours an acceptable time period?
it feels a bit lengthy. To me.
Perhaps I'm spoiled.

Our response times are generally measured in minutes during business hours, not hours. Can you PM me with the email address you used, what address you sent to and if you received an auto response, what is the ticket #?

I will have our team look into this immediately.

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  #567 (permalink)
 
NJAMC's Avatar
 NJAMC 
Atkinson, NH USA
Market Wizard
 
Experience: Intermediate
Platform: NinjaTrader 8/TensorFlow
Broker: NinjaTrader Brokerage
Trading: Futures, CL, ES, ZB
Posts: 1,970 since Dec 2010
Thanks Given: 3,037
Thanks Received: 2,394


EzFree View Post
is 24 hours an acceptable time period?
it feels a bit lengthy. To me.
Perhaps I'm spoiled.

Hi @EzFree,

Based upon the question I had, the response time I felt was appropriate. I am sure this is a personal feeling, but I am happy with the response.

Nil per os
-NJAMC [Generic Programmer]

LOM WIKI: NT-Local-Order-Manager-LOM-Guide
Artificial Bee Colony Optimization
Visit my NexusFi Trade Journal Reply With Quote
  #568 (permalink)
 timefreedom 
Indianapolis, IN USA
 
Experience: Advanced
Platform: Ninjatrader TOS Custom
Broker: Several
Trading: ES CL ZB
Posts: 374 since Dec 2009
Thanks Given: 226
Thanks Received: 381


EzFree View Post
is 24 hours an acceptable time period?
it feels a bit lengthy. To me.
Perhaps I'm spoiled.

Hi @EzFree,
Since @NinjaTrader bothered to respond to your complaint here, perhaps you would be kind enough to let everyone know how this was resolved for you. Thanks.

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  #569 (permalink)
 EzFree 
Chicago IL
 
Experience: Intermediate
Platform: Sierra Chart, Ninja, TOS
Broker: Ninja, CQG, Sierra
Trading: ES, Options
Posts: 14 since Mar 2014
Thanks Given: 99
Thanks Received: 1


NinjaTrader View Post
Our response times are generally measured in minutes during business hours, not hours. Can you PM me with the email address you used, what address you sent to and if you received an auto response, what is the ticket #?

I will have our team look into this immediately.

Thank you @NinjaTrader for your response.
Issue resolved.

Happy Trading.

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  #570 (permalink)
 
Haverchuck's Avatar
 Haverchuck 
California
 
Experience: Intermediate
Platform: NT
Trading: Index Futures
Posts: 115 since Jul 2009
Thanks Given: 88
Thanks Received: 93



NinjaTrader View Post
Yes we are. Because we process a lot of accounts, we have been working on logistical items such as CRM integration, optimizing the online application process, putting in place free ACH among other things. We have opened a few handfuls of accounts at this new FCM as part of a structured testing process. We expect to release official details soon.

Hi NT,

I was just checking out your new site (very nice) and noticed that Phillip Capital is now listed as a FCM option. Is this the new FCM you were referring to in the quote above, and if so, is everything good to go to sign up with them now?

Thanks

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