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NinjaTrader Brokerage Services (www.ninjatraderbrokerage.com)

  #661 (permalink)
 
Haverchuck's Avatar
 Haverchuck 
California
 
Experience: Intermediate
Platform: NT
Trading: Index Futures
Posts: 115 since Jul 2009
Thanks Given: 88
Thanks Received: 93


Christophe View Post
I have just received my credentials overnight for Ninjatrader with Phillip Capital.

And I am utterly shocked by the state of admin interface and the total lake of administrative options.

I am at a point that I am considering withdrawing my funds without making any trades.

I am not confident in leaving my fund in the hands of firm with a website that looks like it hasn't been updated since 1995.
Saving 10-20c (compared to IB) a trade doesn't seem that important anymore.

@NinjaTrader if you are reading this, what were you thinking?

Just out of curiosity, are you referring to Phillip's client portal or something else?

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  #662 (permalink)
 Christophe 
Sydney Australia
 
Experience: Beginner
Platform: Ninja Trader
Trading: CL, ES, AUD/USD
Posts: 51 since Apr 2013
Thanks Given: 27
Thanks Received: 32


Haverchuck View Post
Just out of curiosity, are you referring to Phillip's client portal or something else?

Yes.

And to top this up, NT brokerage isn't really fast to reply to emails.

Sent using the NexusFi mobile app

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  #663 (permalink)
 
phantomtrader's Avatar
 phantomtrader 
Reno, Nevada
Legendary Market Wizard
 
Experience: Advanced
Platform: NinjaTrader
Trading: ZN, ZB, CL
Frequency: Daily
Duration: Minutes
Posts: 588 since May 2011
Thanks Given: 217
Thanks Received: 984


I've noticed something very curious during my Combine experience - my trades on the Rithmic datafeed are filled very fast - the exact same trade on my live account with Ninja sit and never fill at the same time - they are consistently late on fills.
Not sure if this is the right thread to ask the question, but has anyone else noticed anything similar with other datafeeds?

I'm really questioning Ninja Continuum now - I just took a trade on the ZB a few minutes ago - Rithmic filled the profit target; Ninja did not. I had to cancel the Ninja trade for a 1 tick loss.

Again, this is a consistent observation. If this is the wrong area to post, let me know.

Thanks for any input.

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  #664 (permalink)
 
bobwest's Avatar
 bobwest 
Western Florida
Site Moderator
 
Experience: Advanced
Platform: Sierra Chart
Trading: ES, YM
Frequency: Several times daily
Duration: Minutes
Posts: 8,162 since Jan 2013
Thanks Given: 57,341
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phantomtrader View Post
I've noticed something very curious during my Combine experience - my trades on the Rithmic datafeed are filled very fast - the exact same trade on my live account with Ninja sit and never fill at the same time - they are consistently late on fills.
Not sure if this is the right thread to ask the question, but has anyone else noticed anything similar with other datafeeds?

I'm really questioning Ninja Continuum now - I just took a trade on the ZB a few minutes ago - Rithmic filled the profit target; Ninja did not. I had to cancel the Ninja trade for a 1 tick loss.

Again, this is a consistent observation. If this is the wrong area to post, let me know.

Thanks for any input.

The difference between a SIM "fill" and a real fill is likely it.

The TST trade is using the Rithmic simulation server, rather than going to the exchange. It may or may not be generally close to a real in-the-market fill, but it can't be identical, because you aren't actually getting a match to a real order on the opposite side. (Two live executions wouldn't be identical either of course, since you would be getting a match to different orders , but the difference of live vs. SIM is probably going to be greater and more consistent.)

This is a common SIM vs. live issue. I doubt if it's important if you are aiming for larger moves and don't need to care about a tick or two, but if your timeframe is tight, and especially if you are using limit orders, it may be. Always something to be aware of in a non-live situation.

Bob.

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  #665 (permalink)
 
phantomtrader's Avatar
 phantomtrader 
Reno, Nevada
Legendary Market Wizard
 
Experience: Advanced
Platform: NinjaTrader
Trading: ZN, ZB, CL
Frequency: Daily
Duration: Minutes
Posts: 588 since May 2011
Thanks Given: 217
Thanks Received: 984


bobwest View Post
The difference between a SIM "fill" and a real fill is likely it.

The TST trade is using the Rithmic simulation server, rather than going to the exchange. It may or may not be generally close to a real in-the-market fill, but it can't be identical, because you aren't actually getting a match to a real order on the opposite side. (Two live executions wouldn't be identical either of course, since you would be getting a match to different orders , but the difference of live vs. SIM is probably going to be greater and more consistent.)

This is a common SIM vs. live issue. I doubt if it's important if you are aiming for larger moves and don't need to care about a tick or two, but if your timeframe is tight, and especially if you are using limit orders, it may be. Always something to be aware of in a non-live situation.

Bob.

Thanks Bob. You're probably right. I scalp Jigsaw so the fills are important.

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  #666 (permalink)
 
NinjaTrader's Avatar
 NinjaTrader  NinjaTrader is an official Site Sponsor
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Web: NinjaTrader
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Posts: 1,713 since May 2010
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phantomtrader View Post
I've noticed something very curious during my Combine experience - my trades on the Rithmic datafeed are filled very fast - the exact same trade on my live account with Ninja sit and never fill at the same time - they are consistently late on fills.
Not sure if this is the right thread to ask the question, but has anyone else noticed anything similar with other datafeeds?

I'm really questioning Ninja Continuum now - I just took a trade on the ZB a few minutes ago - Rithmic filled the profit target; Ninja did not. I had to cancel the Ninja trade for a 1 tick loss.

Again, this is a consistent observation. If this is the wrong area to post, let me know.

Thanks for any input.

It's not Ninja or Continuum that did not fill it...it is the exchange (market) that determines when your limit order gets filled. That is reality, simulation is an attempt to "simulate" reality.

Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
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  #667 (permalink)
 Christophe 
Sydney Australia
 
Experience: Beginner
Platform: Ninja Trader
Trading: CL, ES, AUD/USD
Posts: 51 since Apr 2013
Thanks Given: 27
Thanks Received: 32

As mentioned in my post several days ago, my first impression of Ninjatrader Brokerage (with Philip capital) wasn't good at all and I was seriously considering closing my account before doing a single trade.
I wanted a second broker to spread the risk and to be able to trade more than one strategy per instrument.

The team at Ninjatrader continued to disappoint in the following days.
I have since decided to close my NT brokerage account and instead open a secondary account with Interactive brokers.

Here's in a few bullet points why I made my decision :
  • The 24 hours phone line is only for emergency.
  • Any other queries have to be dealt by email during US business hours. I live in Australia, which mean any query get answered while I sleep. None of my request were solved with just one email which mean it would take several days to accomplish anything.
  • There's no clear welcome pack or instruction. You need to find most information by yourself or ask by email if it can't be found on their website.
  • NT Brokerage isn't a broker, but rather a partnership with existing brokers.The integration isn't great and was clearly apparent when I replied to an automatic email from Phillip. Their reply (within 24 hours) was to directly email NT brokerage.
  • Fund withdrawals are done through a form on a public page. Once submitted,you do not get any receipt by email. Instead you are presented with a popup (without any kind of reference number) saying you will get email once the withdrawal has been processed.
  • I have submitted a withdrawal request more than 24 hours ago. The fund are still in the account and I haven't received any email. I have submitted another request as a result. (had to retype all my bank details). Hopefully it will not be another 24 hours with no action.
  • The NT team failed to help with my connection problems. It was very frustrating to explain the issue and see that the next morning all they did was reset my password. (I clearly explained I was able to connect to phillip capital portal but not in NT7, so to me it was clear it wasn't a password issue)
  • USD is the only currency on the account. You need to manually do FX conversion yourself if you need to track profits and losses in your your home currency for your tax return.
  • Finally the $40 charged for every international withdrawal outweight most of the savings I'd make on commission when compared to IB. (I do around 100 trades each month and a withdraw every 2 months on average)

None of the above were an issue with Interactive Brokers.
I am now trading happily on my 2 IB accounts while still waiting for NT to close my account and withdraw my original deposit.

UPDATE : 2 hours after my second attempt to close the account I received an email form Phillip saying the funds were withdrawn. Hopefully It will reach my account within the next 24/48 hours.
If all goes well this little experiment with NT brokerage would have costed me $340. $300 for the NT multi broker license upgrade (Christmas special price), and $40 to withdraw my funds and close the account.

Hopefully my experience will be useful to some.

It's a shame that NT stopped supporting new brokers and instead pushed for their own partnership which turns out to be not that great. Hopefully @NinjaTrader will read this and improve on it.

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  #668 (permalink)
Tommip
Rybnik Polska
 
Posts: 114 since Aug 2015
Thanks Given: 18
Thanks Received: 51

Your opinion is helpfull but... I bet that you will have the same experience with 90% ( only exept with introducers) of brokers today.They really dont care about trader who make less then 100 trades ... but per day.

Anyway,IB have no competition at all these day's - of course exept market data

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  #669 (permalink)
 Christophe 
Sydney Australia
 
Experience: Beginner
Platform: Ninja Trader
Trading: CL, ES, AUD/USD
Posts: 51 since Apr 2013
Thanks Given: 27
Thanks Received: 32

Good news, I finally received my fund from Phillip capital.

The bad news is I lost nearly 7% of my initial deposit in less than 3 weeks.

In short : I deposited AU$ 2000 on the 12/01/17. I was transferred back AU$ 1870.53 on the 31/01/17.

Taking in account currency fluctuations and the US$40 fee for international withdrawal it looks like I have been charged more than twice the amount I would have expected to pay.

No matter how hard I try, I cannot make sens of the final report. The labelling on the report is confusing. I do not understand the fees, adjustments, and why somehow the USD amount has increased during the 3 weeks. (I don't think Philips pay interest on deposits)

I am really loosing my mind over this.

Could someone make sens of the final report before I lodge an inquiry with NT brokerage?
I have also attached the funding report. (this one is easy to understand)

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  #670 (permalink)
 Christophe 
Sydney Australia
 
Experience: Beginner
Platform: Ninja Trader
Trading: CL, ES, AUD/USD
Posts: 51 since Apr 2013
Thanks Given: 27
Thanks Received: 32



Christophe View Post
Taking in account currency fluctuations and the US$40 fee for international withdrawal it looks like I have been charged more than twice the amount I would have expected to pay.

I received a partial explanation of the charges from NTB support. They charged me a $25 inactivity fee.
Very unfair considering that one of the reason I decided to close my account is that I wasn't able to connect NT7, therefor not able to make any trade.
Even their page mention that in my circonstances I shouldn't be charged :
Brokerage Account Management | NinjaTrader
Existing accounts that login to their trading solution but do not trade during the month will be assessed a $25 fee.


Even with that extra charge, the numbers do not add up.
I looked at the numbers one more time and it looks that they deducted US$55 to the balance in USD, converted to AUD, then deducted AU$55 to that amount.

I have requested further explanation and justification of the charges.

Even if it's in the end a small amount, this shouldn't be happening.

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