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NinjaTrader Brokerage Services (www.ninjatraderbrokerage.com)

  #91 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,396 since Jun 2009
Thanks Given: 33,172
Thanks Received: 101,534

List of Continuum market internals available (optional)

NinjaTrader stock, futures and forex charting software and online trading platform. Strategy Analyzer Features.

From webinar

Mike

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  #92 (permalink)
 Treggs 
Working on my LCD tan
 
Experience: Advanced
Platform: NinjaTrader
Posts: 127 since Jun 2009
Thanks Given: 25
Thanks Received: 52

@NinjaTrader I asked this in the webinar but didn't get answered.

Could you please elaborate on what exactly happened with the Zenfire/Bigtick data problems at the beginning of the year and assure returning/new customers that it wont happen again?

Thanks

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  #93 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,396 since Jun 2009
Thanks Given: 33,172
Thanks Received: 101,534


I want to thank @NinjaTrader Ray and @NT Brokerage Eliot for their time today in the marathon webinar

I will post the recording once available, but it may be several hours or even tomorrow. The webinar has TONS of material and answers to questions.

Mike

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Thanked by:
  #94 (permalink)
 
cal1152's Avatar
 cal1152 
Charleston, SC
 
Experience: Intermediate
Platform: NT7, TS2
Broker: FXCM
Trading: GC, CL, 6E, FX
Posts: 68 since Sep 2011
Thanks Given: 497
Thanks Received: 65

@BigMike Not sure if this is the correct thread to post this, but here is the link to the free Market Replay Tool that Ray mentioned during the Webinar today if anyone is interested.

MarketReplay.NET | Market Replay data download multiple days for [AUTOLINK]NinjaTrader[/AUTOLINK] platform

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  #95 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,396 since Jun 2009
Thanks Given: 33,172
Thanks Received: 101,534

Here is the webinar recording:



Please allow two hours for YouTube to process it.

Mike

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Thanked by:
  #96 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,396 since Jun 2009
Thanks Given: 33,172
Thanks Received: 101,534

What did everyone think of the webinar?

Mike

We're here to help: just ask the community or contact our Help Desk

Quick Links: Change your Username or Register as a Vendor
Searching for trading reviews? Review this list
Lifetime Elite Membership: Sign-up for only $149 USD
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Report problems with the site: Using the NexusFi changelog thread
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  #97 (permalink)
 theborntrader 
Stockholm Sweden
 
Experience: Advanced
Platform: NT
Trading: HG
Posts: 11 since Jul 2013
Thanks Given: 3
Thanks Received: 2


Big Mike View Post
What did everyone think of the webinar?

Mike

My first post here finally

Great webinar and they really took the time to answer questions and explain everything. I´m convinced they´re doing a good thing and will move my account to them. I see several benefits with this setup.

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  #98 (permalink)
 
NinjaTrader's Avatar
 NinjaTrader  NinjaTrader is an official Site Sponsor
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Web: NinjaTrader
AMA: Ask Me Anything
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Elite offer: Click here
 
Posts: 1,713 since May 2010
Thanks Given: 203
Thanks Received: 2,686


Treggs View Post
@NinjaTrader I asked this in the webinar but didn't get answered.

Could you please elaborate on what exactly happened with the Zenfire/Bigtick data problems at the beginning of the year and assure returning/new customers that it wont happen again?

Thanks

Absolutely.

At the end of 2013, Mirus no longer had access to Zen-Fire and they were forced to migrate their entire customer base to BigTick, an internally developed trading infrastructure. This system failed…Mirus screwed up disappointing a lot of their clients.
I run things now and I can assure you that this will never happen again. I put high demands on my entire organization to deliver the best possible customer support experience and am confident that the brokerage team can exceed my expectations.

Furthermore, the following changes have occurred on my watch:
  • I have thrown BigTick into the trash
  • The BigTick development team is no longer with us
  • The CEO of Mirus’ parent company is no longer with us
  • I have propagated NinjaTrader platform customer support policies, procedures and systems to NinjaTrader Brokerage
  • Re-organized the team under me to operate more effectively and efficiently

At the end of the day, we have to earn your trust and to a much larger degree you have to decide if you have faith in me to deliver upon what I say.

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  #99 (permalink)
 
iqgod's Avatar
 iqgod 
Mumbai, India
Legendary Market Wizard
 
Experience: Advanced
Platform: ChartNexus
Trading: Stocks, Commodities, Futures
Posts: 1,802 since Feb 2012
Thanks Given: 3,658
Thanks Received: 3,097


NinjaTrader View Post
Absolutely.

At the end of 2013, Mirus no longer had access to Zen-Fire and they were forced to migrate their entire customer base to BigTick, an internally developed trading infrastructure. This system failed…Mirus screwed up disappointing a lot of their clients.
I run things now and I can assure you that this will never happen again. I put high demands on my entire organization to deliver the best possible customer support experience and am confident that the brokerage team can exceed my expectations.

Furthermore, the following changes have occurred on my watch:
  • I have thrown BigTick into the trash
  • The BigTick development team is no longer with us
  • The CEO of Mirus’ parent company is no longer with us
  • I have propagated NinjaTrader platform customer support policies, procedures and systems to NinjaTrader Brokerage
  • Re-organized the team under me to operate more effectively and efficiently

At the end of the day, we have to earn your trust and to a much larger degree you have to decide if you have faith in me to deliver upon what I say.

Way to go!

I'm impressed!

Visit my NexusFi Trade Journal Reply With Quote
  #100 (permalink)
 Treggs 
Working on my LCD tan
 
Experience: Advanced
Platform: NinjaTrader
Posts: 127 since Jun 2009
Thanks Given: 25
Thanks Received: 52



NinjaTrader View Post
Absolutely.

At the end of 2013, Mirus no longer had access to Zen-Fire and they were forced to migrate their entire customer base to BigTick, an internally developed trading infrastructure. This system failed…Mirus screwed up disappointing a lot of their clients.
I run things now and I can assure you that this will never happen again. I put high demands on my entire organization to deliver the best possible customer support experience and am confident that the brokerage team can exceed my expectations.

Furthermore, the following changes have occurred on my watch:
  • I have thrown BigTick into the trash
  • The BigTick development team is no longer with us
  • The CEO of Mirus’ parent company is no longer with us
  • I have propagated NinjaTrader platform customer support policies, procedures and systems to NinjaTrader Brokerage
  • Re-organized the team under me to operate more effectively and efficiently

At the end of the day, we have to earn your trust and to a much larger degree you have to decide if you have faith in me to deliver upon what I say.

Wow, that is not the response I expected. Although I was disappointed (and I'm sure I'm not alone) with the way the whole zenfire/bigtick saga unfolded, the information and support from the people at NT during the period was a standout in the whole mess.

I have used NT for many years (started using it just after 6.5 rolled out) and I have always liked your transparency and commitment to what you do as a company. You guys are always trying to improve and although sometimes there are hiccups, but you own them and fix them. Progress is never error free. These attributes are rare in this industry in my experience and it's nice to see some accountability being administered.

I wish the NT team success as they move into the brokerage world and I have already started the process of re funding my account. You have proven with the NT platform that you can deliver on your word so I have no problem with giving you my trading account.

Thanks Ray and please let the Ninja staff know their hard work doesn't go unnoticed.

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Last Updated on June 8, 2023


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