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NinjaTrader Brokerage Services (after NT acquired Mirus Futures)
Started:June 30th, 2014 (10:32 AM) by NinjaTrader Views / Replies:134,533 / 656
Last Reply:October 13th, 2016 (03:49 PM) Attachments:9

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NinjaTrader Brokerage Services (after NT acquired Mirus Futures)

Old June 30th, 2014, 07:18 PM   #31 (permalink)
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not what I am asking


madLyfe View Post
says at the bottom of the NT brokerage page:

My question is this: will Ninja develop a "new" DOM for NT8 with enough difference from the TT design so that there will no longer be this "licensing" charge? I'll look forward to an answer from Raymond in tomorrow's presentation.

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Old June 30th, 2014, 07:27 PM   #32 (permalink)
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Saroj View Post
What will your service level standard be for trade desk and other support?

There are 3 areas for support (Brokerage Account Support, Platform Support, and Emergency Trade Desk) and all details can be found publicly on the website here: http://www.ninjatraderbrokerage.com/support. That being said, NinjaTrader Brokerage has adopted the same systems and processes that we refined over the years in provide high quality and timely support to our platform users. We expect the standard of service to be high.


Saroj View Post
Will there be phone support for the NT platform for brokerage clients?

We have found that our current platform support structure via email, forum, and online request form has allowed for the most efficient and direct replies. We do provide telephone support to anyone who requests it, always have.


Saroj View Post
Will there be inactivity fees? If so, what are the conditions and fees?

There is a $25 inactivity fee. Clients that trade at least 1 contract or do not logon to the system during the month will have this fee waived, however, please contact brokeragesupport@ninjatrader.com for additional questions related to brokerage fees.


Saroj View Post
Will there be phone support for the NT platform for brokerage clients?

We have found that our current platform support structure via email, forum, and online request form has allowed for the most efficient and direct replies. We do provide telephone support to anyone who requests it, always have.


Saroj View Post
Will the Continuum data feed provide exchange level OCO support? Fee?

Continuum providers server side OCO support. There is no fee for this feature.


Saroj View Post
Where are your Chicago servers located?

Continuum has a global network with multiple data centers around the globe including Chicago.


Saroj View Post
Which exchanges are available aside from CME and at what fees?

This list of exchanges is publicly available here: http://www.ninjatraderbrokerage.com/commissions/all_available_contracts (CME, ICE/NYBOT, Eurex). For additional questions about brokerage services, please contact brokeragesupport@ninjatrader.com


Saroj View Post
Will NT8 include its own DOM to avoid the current static DOM charges?

Yes, in fact NinjaTrader 7 has the Dynamic SuperDOM which is avoids Static SuperDOM license fees.

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Old June 30th, 2014, 07:59 PM   #33 (permalink)
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it appears that a new Dorman application will be required


I spoke to Jennifer Baum, Chief Compliance Officer at Dorman, today and she told me that Dorman is requiring "new paper" (i.e. new application) for all mirus (or anyone else) to Ninja account transfers. Unfortunately the New Account link on the Ninja site takes you to a new (as in having no current Dorman account) member form which won't let you past the first page if you use the same username and/or email address... so I logged in to Dorman and started a new app from within my existing account... right off it asked me to choose a broker... no problem, I thought... but, alas, there were 40 or so choices I was faced with. Guess I'll wait until tomorrow to get some guidance.
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Old June 30th, 2014, 08:05 PM   #34 (permalink)
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@NinjaTrader so what is the plan to keep this from hurting your long standing brokerage partners who have marketed and supported your platform? It is hard for me to believe this will not lead to a very few if any brokerages being able to stay with your platform longterm. You now hold all the cards for new customers which imo will effectively kill off your partners which I guess can't really be called partners anymore. This concerns me because I for one in order too use NT do not want to be forced to use your brokerage solution. I have invested heavily in NT not just with a lifetime license but years of strat development. Promise of a better commission now just does not impress me leading to a potential brokerage monopoly to use the NT platform. Choice of brokers etc.... is something many find attractive to the NT platform. Maybe we still have choice now but if brokers can't compete against you because you own infrastructure that will change.

My hope is this will lead to better platforms than NT being developed that are not trying to lock up the ecosystem so to speak that will directly compete with NT. For now I am locked in with NT but guarantee if right platform comes up I will consider switching.

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Last edited by liquidcci; June 30th, 2014 at 08:24 PM.
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Old June 30th, 2014, 10:47 PM   #35 (permalink)
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Futures Edge on FIO

Are you a NinjaTrader user?

 
I doubt there is a monopoly issue here, they are still open to other brokers and you may continue with your choice of brokers if you need to. This will bring competition among brokerage to bring better customer service and compete with commission pricing.

You have to be constantly innovative, I think NT has just done that, it breaks the ice and shake weak brokers who do not provide quality service and beat their commission prices, eminis RT $3.38 is damn good price without any prerequisites.


Last edited by optionzen; June 30th, 2014 at 10:59 PM.
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Old June 30th, 2014, 10:51 PM   #36 (permalink)
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NinjaTrader View Post
...That being said, NinjaTrader Brokerage has adopted the same systems and processes that we refined over the years in provide high quality and timely support to our platform users. We expect the standard of service to be high.

Yes, you and your staff do a wonderful job with platform support, especially in the past few years... big improvement. However, getting brokerage trade desk support is a lot different than platform support, and it is a matter of both staffing and training. I was asking more specifically from a QA perspective, what performance standards you have set for the trade desk and brokerage support... for instance, will you have an "answer by 2nd ring" policy at the trade desk under normal conditions?


NinjaTrader View Post
...We do provide telephone support to anyone who requests it, always have.

hmmm, I've been a NT user for many, many years and this is the first I've heard that you have telephone support at all, let alone "always have"... a well-kept secret.


NinjaTrader View Post
There is a $25 inactivity fee. Clients that trade at least 1 contract or do not logon to the system during the month will have this fee waived, however

Ok... I'll email them to see if that logon applies to sim account as well as live account. It seems like a reasonable requirement.


NinjaTrader View Post
Continuum providers server side OCO support. There is no fee for this feature.

Good to hear; there is a charge of $10 a month with some brokers... still very reasonable.


NinjaTrader View Post
Continuum has a global network with multiple data centers around the globe including Chicago.

I wanted to know how close in Chicago to the CME servers.


NinjaTrader View Post
Yes, in fact NinjaTrader 7 has the Dynamic SuperDOM which is avoids Static SuperDOM license fees.

I am aware of the Dynamic SuperDOM, however the constant movement makes me dizzy and is a terrible distraction.

Thank you for responding so quickly.

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Old July 1st, 2014, 06:47 AM   #37 (permalink)
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As a Mirus evolution I would have found it an okay move but coming from Ninja I'm expecting more so I'm tempted to be disappointed.
I don't see the so called innovations as a revolution. The new features are mostly retail oriented including the commissions scheme.

Now the comparison with TradeStation starts to make sense. Can we expect to get a lot more exchanges coverage and even more than TradeStation's list which itself is not extensive ? Can we expect more instruments types than futures, like options, stocks & etf, forex ?
I read that Continuum is a rebranding of CQG. For instance, CQG is able to offer a huge list of worldwide exchanges (including "exotic" futures and what not) as well as options trading and some brokers carry those already...

Not trying to hurry things as I understand this purchase should be a catapult vessel for Ninja, but basically, can we expect a lot more than a Mirus v1.5 in the coming months ? Mirus never was in my top list of brokers considerations. Right now, I find the global offer weak.


Last edited by SARdynamite; July 1st, 2014 at 06:53 AM.
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Old July 1st, 2014, 06:55 AM   #38 (permalink)
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Jura View Post
I've read this post multiple times, but I don't get what you're trying to implicitly say here. Why is generating gossip important and, above all, relevant?

Because in the absence of all the facts or seeing how this plays out - there will be a lot or rumor and innuendo.

So to an extent, I'd take a lot of what you hear with a pinch of salt.

As a NinjaTrader partner, I did get a call from Ryan yesterday who told be a bit more that has been explained so far and I don't think it's my place to really say anything potentially commercially sensitive that hasn't been said publicly, although I'm sure Ray will got into more detail at the webinar. There is only so much you can say in an announcement email.

In terms of impact on Ninja 8 - I don't think this had any - that was discussed yesterday but it's not commercially sensitive. I was joking with Ryan about all the extra work he and his team they were getting, he commented that engineering had been lucky in that it they were the ones least impacted.

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Old July 1st, 2014, 08:25 AM   #39 (permalink)
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NinjaTrader View Post


There is a $25 inactivity fee. Clients that trade at least 1 contract or do not logon to the system during the month will have this fee waived, however, please contact brokeragesupport@ninjatrader.com for additional questions related to brokerage fees.



Sorry, but i was spoked whith a Mirus representative last week and did say that Clients needs trade at least

FIVE (5) contracts / month , no matter if logon or not.


Please confirm,

Thanks

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Old July 1st, 2014, 08:32 AM   #40 (permalink)
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kaltrax View Post
Sorry, but i was spoked whith a Mirus representative last week and did say that Clients needs trade at least

FIVE (5) contracts / month , no matter if logon or not.


Please confirm,

Thanks

The new policy is that the fee is waived if a client trades 1 contract or does not logon within the month.

This is publicly stated on our website here - NinjaTrader | Existing User FAQ

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