how things are working out on the new NT Brokerage for guys that have opened new accounts there. Wondering if there are any advantages, especially on the expenses. Can guys that have NT Brokerage accounts please post here or inbox me on how things have gone thus far?
I have had NT cqg continuum connection past 4 days. I have no problems.
Connection is stable. Commission price is as advertised. Execution is just good as rithmic..
I will report back later in a few days
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The following user says Thank You to optionzen for this post:
While I can understand the enormous flood of applications your staff has to process, but I had applied on behalf of my LLC on 7th July, and sent in (emailed to email@example.com) all the required documents namely
• Articles of Organization
• LLC Authorization Letter
• LLC Proprietary Funds Letter
• Operating Agreement
• Additional Risk Form
• CME Non-Professional Certification
• Government Issued ID and Proof of Address\
• Personal Guarantee
• LLC bank statement / net assets, income
.... but received no response, so I sent them an email enquiring the status of my application to which they replied that they did not have any of these documents on record.
Someone from their team also called me up personally to follow up.
So I sent everything again on 23rd July in three separate emails stating email 1 of 3, 2 of 3, 3 of 3 and waited for another day, after which I got a reply that they need the articles of organization.
I still respect them for they respond fast when an inquiry is raised, but the automatic response process seems to have been lost, understandably so if the deluge of applications is huge, and this is a one off time period of lot of activity.
But still I would be happier if they could self-send requests for any missing documents (even though I have already sent everything on 8th itself).
A suggestion would be to to have an application status page which informs the customer the state in which the application is in.
I suggest a tickler system at the very least for now and an actual workflow tracking system down the road which will serve both as a storehouse for customer documents pending application completion. Of course it would also flag progress delays and missing items via email or screen pop-ups for the person responsible. Not only does this approach make life easier for the staff, but there are always customer benefits for a well-run operation.
Although they are having growing pains which is inevitable with a major new endeavor, Ninja Trader Brokerage is proving itself to be the strongly customer-focused firm it has been over the years in the platform realm.
The following user says Thank You to Saroj for this post: