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NinjaTrader Brokerage Services (after NT acquired Mirus Futures)
Started:June 30th, 2014 (10:32 AM) by NinjaTrader Views / Replies:134,411 / 656
Last Reply:October 13th, 2016 (03:49 PM) Attachments:9

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NinjaTrader Brokerage Services (after NT acquired Mirus Futures)

Old July 25th, 2014, 07:16 PM   #311 (permalink)
Market Wizard
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Curious to hear..

how things are working out on the new NT Brokerage for guys that have opened new accounts there. Wondering if there are any advantages, especially on the expenses. Can guys that have NT Brokerage accounts please post here or inbox me on how things have gone thus far?

Dan

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Old July 25th, 2014, 08:30 PM   #312 (permalink)
Identify Evaluate Execute
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wldman View Post
how things are working out on the new NT Brokerage for guys that have opened new accounts there. Wondering if there are any advantages, especially on the expenses. Can guys that have NT Brokerage accounts please post here or inbox me on how things have gone thus far?

Dan

I opened an account yesterday and will report more once I have a few weeks of trades under my belt to give the opinion some credence. The fees are transparent and located here.

All Available Contracts | NinjaTrader

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Old July 25th, 2014, 10:42 PM   #313 (permalink)
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I have had NT cqg continuum connection past 4 days. I have no problems.
Connection is stable. Commission price is as advertised. Execution is just good as rithmic..
I will report back later in a few days

Sent from my SAMSUNG-SGH-I337 using Tapatalk

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Old July 25th, 2014, 10:42 PM   #314 (permalink)
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optionzen View Post
I have had NT cqg continuum connection past 4 days. I have no problems.
Connection is stable. Commission price is as advertised. Execution is just good as rithmic..
I will report back later in a few weeks..

Sent from my SAMSUNG-SGH-I337 using Tapatalk

I

Sent from my SAMSUNG-SGH-I337 using Tapatalk

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Old July 26th, 2014, 04:28 AM   #315 (permalink)
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A suggestion

Futures Edge on FIO

Are you a NinjaTrader user?

 

tturner86 View Post
Just approved for a Ninjatrader account in less then two days.

I've a different story to tell.

While I can understand the enormous flood of applications your staff has to process, but I had applied on behalf of my LLC on 7th July, and sent in (emailed to newaccounts@ninjatrader.com) all the required documents namely

Articles of Organization
LLC Authorization Letter
LLC Proprietary Funds Letter
Operating Agreement
Additional Risk Form
CME Non-Professional Certification
Government Issued ID and Proof of Address\
Personal Guarantee
LLC bank statement / net assets, income

.... but received no response, so I sent them an email enquiring the status of my application to which they replied that they did not have any of these documents on record.

Someone from their team also called me up personally to follow up.

So I sent everything again on 23rd July in three separate emails stating email 1 of 3, 2 of 3, 3 of 3 and waited for another day, after which I got a reply that they need the articles of organization.


I still respect them for they respond fast when an inquiry is raised, but the automatic response process seems to have been lost, understandably so if the deluge of applications is huge, and this is a one off time period of lot of activity.

But still I would be happier if they could self-send requests for any missing documents (even though I have already sent everything on 8th itself).

A suggestion would be to to have an application status page which informs the customer the state in which the application is in.

I have also sent a PM to @NinjaTrader and @NT Brokerage with my personal details for speeding up things.

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Old July 26th, 2014, 10:58 AM   #316 (permalink)
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iqgod View Post
I have also sent a PM to @NinjaTrader and @NT Brokerage with my personal details for speeding up things.

I have received your PM and responded.

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Old July 26th, 2014, 01:02 PM   #317 (permalink)
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Can NT take the other side of your trade...

Am curious...can Ninja Brokerage take the other side of your trade if they so choose...??

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Old July 26th, 2014, 01:07 PM   #318 (permalink)
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marin View Post
Am curious...can Ninja Brokerage take the other side of your trade if they so choose...??

No.

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Old July 26th, 2014, 01:49 PM   #319 (permalink)
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iqgod View Post

A suggestion would be to to have an application status page which informs the customer the state in which the application is in.

I suggest a tickler system at the very least for now and an actual workflow tracking system down the road which will serve both as a storehouse for customer documents pending application completion. Of course it would also flag progress delays and missing items via email or screen pop-ups for the person responsible. Not only does this approach make life easier for the staff, but there are always customer benefits for a well-run operation.

Although they are having growing pains which is inevitable with a major new endeavor, Ninja Trader Brokerage is proving itself to be the strongly customer-focused firm it has been over the years in the platform realm.

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Old July 27th, 2014, 12:08 PM   #320 (permalink)
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iqgod View Post
I've a different story to tell.

While I can understand the enormous flood of applications your staff has to process, but I had applied on behalf of my LLC on 7th July, and sent in (emailed to newaccounts@ninjatrader.com) all the required documents namely

• Articles of Organization
• LLC Authorization Letter
• LLC Proprietary Funds Letter
• Operating Agreement
• Additional Risk Form
CME Non-Professional Certification
• Government Issued ID and Proof of Address\
• Personal Guarantee
• LLC bank statement / net assets, income

.... but received no response, so I sent them an email enquiring the status of my application to which they replied that they did not have any of these documents on record.

Someone from their team also called me up personally to follow up.

So I sent everything again on 23rd July in three separate emails stating email 1 of 3, 2 of 3, 3 of 3 and waited for another day, after which I got a reply that they need the articles of organization.


I still respect them for they respond fast when an inquiry is raised, but the automatic response process seems to have been lost, understandably so if the deluge of applications is huge, and this is a one off time period of lot of activity.

But still I would be happier if they could self-send requests for any missing documents (even though I have already sent everything on 8th itself).

A suggestion would be to to have an application status page which informs the customer the state in which the application is in.

I have also sent a PM to @NinjaTrader and @NT Brokerage with my personal details for speeding up things.

I am sorry to hear that, hope they get you taking care of. Mine was fairly simple (not as many forms). I did have to submit my forms twice...

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