Solution is: if you feel wronged by a broker and broker refuses to demonstrate to you and document for you their position, report the problem to the NFA and CFTC.
You will need to provide great detail when doing so.
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This post has been selected as an answer to the original posters question
@elmi: Let me just try to summarize what can be see from the logs:
(1) A sell limit order was manually placed for 1 contract of TF 06-14 at 11:10:57 AM. The limit price was 1099.1.
(2) An attempt was made to cancel the sell limit order at 4:06:02 PM
(3) The order could not be cancelled and was filled at 4:06:33 PM at the limit price.
Interpretation: The order could not be cancelled, because the limit price was too close to market price.
I must say that I am really confused with the time stamps on those messages. They do not seem to match. If the order was executed at 4:06:33 PM, price must have been below the sell limit price of 1099.1 prior to 4:06 PM, and hit that level between 4:06:33 and 4:07:00. Otherwise it is not clear why this order was executed at 4:06:33.
My understanding is that you entered the sell limit order at 11:10:57, that is about 5 hours prior to its execution. However, I cannot find a 5-hour period on my TF 06-14 chart, where price was below 1099.1. Therefore this is impossible.
Could you please
-> explain which is timezone used for the log file
-> mark the execution of the order on your chart
-> and explain why the order had not been executed prior to 4:06:33 PM
With this information it should be easier to understand the case.
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