Then call your broker and ask. They could have made an honest mistake, or charge you for a month they forgot(?)
PLEASE remove "optimus" from your profile, we are NOT the ones who charged you, or just add the broker you use now.
Edit: Thank you for the change you made.
There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.
PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
Last edited by mattz; September 6th, 2015 at 11:24 AM.
The following user says Thank You to mattz for this post:
These little "oops" mistakes happen a LOT. Personally, I think the broker just sees what they can get away with. Everyone needs to check their statements daily and don't believe it was just an honest mistake, I've read enough people reporting problems on futures.io (formerly BMT) to have a different opinion.
Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.
Need help? 1) Stop changing things. No new indicators, charts, or methods. Be consistent with what is in front of you first. 2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses. 3) Set goals for yourself to reach daily. Make them about how you trade, not how much money you make. 4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance. 5) Where to start as a trader? Watch this webinar and read this thread for hundreds of questions and answers. 6) Help using the forum? Watch this video to learn general tips on using the site.
If you want to support our community, become an Elite Member.
The following 3 users say Thank You to Big Mike for this post:
Has anyone experienced the data feed stopping? This is the first time it has happened to me with continuum and it happen twice this morning. I was in a trade the first time and the data stopped. I checked that I was still connected to the internet and ninja said I was still connected to the data feed. I finally had to disconnect from the live data and reconnect. I had been stopped out while doing all this.
I decided against trading any more until I figure out what the problem is and/or figure out the quickest way to reconnect.
The second time it happened I verified I was still still connected to the internet and then decided to see if it would resolve itself. I waited ten minutes and it remained frozen. I reset my connection and it ran for another hour without a problem.
To me this is a serious issue. I know right away when it happens because the DOM freezes.
Is this a common issue? I have never had it happen before.
Is there a quick way to get reconnected using ninja trader?
I am going to be contacting Ninja trader brokerage regarding this issue later today but if anyone has a suggestion I would appreciate it.