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Zenfire no more?


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Zenfire no more?

  #371 (permalink)
 Koepisch 
@ Germany
 
Experience: Beginner
Platform: NinjaTrader
Broker: Mirus Futures/Zen-Fire
Trading: FDAX
Posts: 569 since Nov 2011
Thanks Given: 440
Thanks Received: 518


lugopt View Post
I am a Mirus Futures customer and today I received my daily account statement and I discovered I have an open position (1 contract). I run a strategy that crashed yesterday and for some reason the email was not sent warning me.

I tried to connect with NinjaTrader and I was not able to. I tried to connect using Mirus Futures but it is down as they are performing maintenance on the system.

I called the Emergency Trading Desk and they are unable to close my position because the system is down!!! *PANIC*

I do not know what kind of insurances they have to cover this kind of situation but I have an open position that I cannot close because the system is down including the Emergency Trading Desk, and it is down not just a coupple seconds or minutes but lots of hours!!!

Does anyone has experience with similar situations like this?

Thank you.

Please read the recent ZenFire threads again and ask yourself if this is a good time for live trading. I can say to all Traders: Don't trade till the zenfire engine works properly for 2 weeks.
Good Luck!

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  #372 (permalink)
 lugopt 
Lisboa, Portugal
 
Experience: Beginner
Platform: TradeStation, NinjatTrader
Trading: ES, EURUSD
Posts: 31 since Mar 2012
Thanks Given: 7
Thanks Received: 36


Koepisch View Post
Please read the recent ZenFire threads again and ask yourself if this is a good time for live trading. I can say to all Traders: Don't trade till the zenfire engine works properly for 2 weeks.
Good Luck!

Hi Koepisch,

Last Sunday the email I received from Mirus Futures said "ZenFire connectivity has stabilized and is available for live trading as of Sunday, January 5th." They warned that "instances of intermittent disconnects are still possible for applications connecting through the ZenFire API including" but having the Emergency Trading Desk down is a complete different story.

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  #373 (permalink)
 
Balanar's Avatar
 Balanar 
Germany
 
Experience: Advanced
Platform: NinjaTrader
Broker: NTB / Continuum
Trading: FDAX and CL
Posts: 396 since Jan 2013
Thanks Given: 510
Thanks Received: 1,689



lugopt View Post
I am a Mirus Futures customer and today I received my daily account statement and I discovered I have an open position (1 contract). I run a strategy that crashed yesterday and for some reason the email was not sent warning me.

I tried to connect with NinjaTrader and I was not able to. I tried to connect using Mirus Futures but it is down as they are performing maintenance on the system.

I called the Emergency Trading Desk and they are unable to close my position because the system is down!!! *PANIC*

I do not know what kind of insurances they have to cover this kind of situation but I have an open position that I cannot close because the system is down including the Emergency Trading Desk, and it is down not just a coupple seconds or minutes but lots of hours!!!

Does anyone has experience with similar situations like this?

Thank you.

Try to call Dorman or RCG (your clearing house).

Maybe they can close your position.

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  #374 (permalink)
 crossover 
Brussels Belgium
 
Experience: Intermediate
Platform: ninja
Frequency: Every few days
Duration: Minutes
Posts: 140 since Jun 2009
Thanks Given: 396
Thanks Received: 326


sharmas View Post
Sierra Chart
Thank you so much and totally agree with you.

Lack of leadership from NT is the worst i have seen. NT need to demand a resolution and should have done and demanded resolution by cob Sunday period

This is where large organisations have fallen on their sword and never recovered. Lets hope NT doesn't get killed by being seen as sleeping in the same bed with Mirus.

Mirus have been disgustingly useless in their customer care and customer communication.


sharmas


In my humble opinion you are shooting at the wrong compagny.

NT is, in my eyes, also a victim of the failure from zenfire/Mirus to handle the situation properly
.
There is no lack of leadership, on the contrairy. NT is monitoring the situation closely i think and they are helping where they can.

They are also victim of what's happening.

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  #375 (permalink)
 Koepisch 
@ Germany
 
Experience: Beginner
Platform: NinjaTrader
Broker: Mirus Futures/Zen-Fire
Trading: FDAX
Posts: 569 since Nov 2011
Thanks Given: 440
Thanks Received: 518


lugopt View Post
Hi Koepisch,

Last Sunday the email I received from Mirus Futures said "ZenFire connectivity has stabilized and is available for live trading as of Sunday, January 5th." They warned that "instances of intermittent disconnects are still possible for applications connecting through the ZenFire API including" but having the Emergency Trading Desk down is a complete different story.

Nothing has backed their statement. Don't trust anything that comes from mirus these days. Currently there are fighting at different fronts. They haven't the ressources to handle these kind of errors in an efficient manner. They should close down the data feed und working at the main issue full time. No distractions due to risk management or emergency desk tasks. But they decided to let their customers run into the storm. As an result of this, a lot of traders running away from mirus. But i think it's only a question of time till mirus get the things right. So keep calm and don't trade to avoid panic attacks.

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  #376 (permalink)
 sharmas 
Auckland
 
Experience: Advanced
Platform: Ninja Trader
Broker: Zen-Fire
Trading: CL and ES
Posts: 778 since Apr 2010
Thanks Given: 3,822
Thanks Received: 750

May be i am shooting the wrong company here. However who holds the partnership agreement and where is the Service Level and accountability clause in the contract.

NT's helpdesk should be manned in this critical times and support should be offered with what ever resources.... Not there.. i am sorry who am i suppose to blame here.

In this critical times NT could have shown real ownership by looking after its own customer base and they have Lifetime customers, at least they should be treated with some respect by NT.

A change of this magnitude went without proper testing and UAT, where is there PVT.

We all got told that only a handful customers were impacted...Looks like that handful are futures.io (formerly BMT) members, Yeah Right.

Sharmas

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  #377 (permalink)
 
Angelo1's Avatar
 Angelo1 
Adelaide Australia
 
Experience: Intermediate
Platform: Ninja > MC
Broker: AMPs
Trading: ES
Posts: 147 since May 2011
Thanks Given: 1,873
Thanks Received: 78

Hi guys,

I'm also a victim in a way, but managed to end my trades, i agree go direct to your Dorman or RCG to execute your trades who actually execute for Mirus anyway,

This is what i did to at least see what the market was doing real time while i was flying blind with trades on, you will need to enter a new sim key into NT7 thats all and then change back once u sort out who gets your business

AMP's have free data to sim trade it takes about 15mins & you have instant data to NT7 and potentially an new broker

Ninja Trader Platform [AUTOLINK]CQG[/AUTOLINK] Data Feed. AMP FUTURES TRADING free demo here!!

What i want to know is, do Dorman service the public direct?

if so can anyone chime in with a review or costs etc

i remember reading on this forum, where a trader had contingency plans that i thought were overkill,
2 networks, 2 pc's, 2 data providers, 2 brokers, 2 good luck charms,
this i a huge wake up for me, fortunately my trades were in profit but still made it's point very clear

cheers

"If you believe you CAN, OR believe you CAN'T, you're RIGHT!"
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  #378 (permalink)
 
slickiam's Avatar
 slickiam 
Tomsk, Russia
 
Experience: Beginner
Platform: custom
Trading: gold
Posts: 273 since Dec 2010
Thanks Given: 133
Thanks Received: 435

Guys!

Do you remember that AMP was banned by some reasons on this forum ?

Do you remember that Mirus was choosen as the Best Broker Company on this forum?

Give Mirus a chance and some time to solve the problem!

Scientia Libertas Prosperitas
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  #379 (permalink)
 aleks25 
russia
 
Experience: None
Platform: NinjaTrader
Trading: CL, GC
Posts: 7 since Apr 2013
Thanks Given: 5
Thanks Received: 3


slickiam View Post
Guys!

Are you remember that AMP was banned by some reasons on this forum ?

Are you remember that Mirus was choosen as the Best Broker Company on this forum?

Give Mirus a chance and some time to solve the problem!

Hello. Why AMP was banned in this forum? What are the reasons for this? Thanks

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  #380 (permalink)
 jsengxx2 
Portugal, Viana do Castelo
 
Experience: Intermediate
Platform: ninjatrader
Trading: 6e
Posts: 345 since Sep 2011


How can I manually remove the Mirus connection?

My NT cannot start up because of the automatic connection to Mirus

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