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ZenFire Status Update:
January 5th, 2014 - 4:45 pm CT (5:45 pm ET)
Dear Traders,
ZenFire connectivity has stabilized and is available for live trading as of Sunday, January 5th.
Although not expected, instances of intermittent disconnects are still possible for applications connecting through the ZenFire API including, but not limited to, NinjaTrader. Should you experience an interruption, MirusTrader remains available to all ZenFire users and serves as an alternative platform to check your positions and manage your account. You can login with your ZenFire username and password to launch MirusTrader.
Significant progress has been made to restore connectivity following the service interruptions you have experienced over the past week.
On Sunday, December 29th, ZenFire experienced a hardware failure that impacted their gateway servers which are required for users to connect. This hardware was replaced and full redundancy was restored Monday evening.
On Wednesday, January 1st, additional software upgrades were made by ZenFire to further expand risk management capabilities. This update uncovered a previously unknown bug which added tens of thousands of calculations per second to the system. This excessive system strain triggered a partial outage on Thursday, January 2nd, which disrupted API gateways causing the disconnects on NinjaTrader and other API platforms that many of you experienced.
Traders were still able to connect and manage their positions through MirusTrader as this gateway was less impacted, however many clients were unaware of this new capability. The calculation processes that initiated the excessive system strain have been significantly reduced and connectivity through these API gateways has stabilized.
Please be aware that delays are still being reported in market data for Eurex and ICE. ZenFire expects these delays to be further reduced in coming days, but has halted order execution in the interim to ensure these markets are not traded on delayed prices. Mirus clients with active positions have been enabled for order execution and have the ability to manage their positions in both NinjaTrader or MirusTrader.
The ZenFire team continues to work to fully restore performance and additional system maintenance can be expected in the coming days during off market hours. During these periods, traders may be unable to connect to ZenFire or access MirusTrader for short periods of time.
Thank you again for your continued patience as these issues are being resolved.
Getting the timeout here as well but even worse they are randomly filling minutes later and can't be closed. Costing me $$ with no options. Emergency Trade Desk does not answer. Any order placed even if canceled getting filled minutes after although no order exists. This is out of control.
