My main criteria is I want something that's not expensive because I don't trade that much. with Mirus I was happy because I just needed 5 trades and there was no fee so that was easy to do.
so you're now with Dorman directly? what a pain this has been and it looks like Mirus may not survive. It's interesting that Velocity got out of the retail business last year and I wonder if that's a coincidence. Kind of strange. so my velocity account got closed and now I just have mirus and IB but IB's data feed isn't good..
if I can i'd like something with no monthly fee, low minimum trade requirement and a bid/ask that's good (doesn't have to be perfect).
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For some reason I always thought Dorman costs and fees were high as compared to Mirus. This may just be a misconception on my part. Guess I will give Dorman a call tomorrow and see what I can find out on the cost side.
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I am honestly amazed at how incompetent the top management at Mirus/Zen have been throughout this fiasco. How can the same people who built such a great reputation over a number of years not realize the importance of a backup plan, or what would happen to their business when the data feed didn't work? How could they not know about problems of this magnitude? This isn't some small bug in the feed, it has essentially been down for weeks. Not to mention the unbelievably unprofessional way they treated their customers once the problems started occurring: not giving faster updates, ignoring emails and phone calls, and so on.
One thing I can say: I doubt that Zen-Fire is going to be 100% problem-free even when it does re-launch. How you trust people that were willing to go live with this type of buggy code and lack of fail-over capability? Can you trust them when they tell you that all the problems are now fixed, in a couple more weeks? It's too bad for the industry, because we always could use more competition, and Mirus used to be a great alternative. I hope other brokers learn some lessons from this, and that this kind of fiasco is never repeated by anybody. In any case, I feel zero sympathy for the top management at Mirus/Zen... they definitely brought this on themselves, no question.
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Well, I really second that, and there's not much to add...
I'm more than only deeply disappointed (to say the least) and fed up regarding the reaction, behavior and especially the 'non-information policy' of Mirus during this whole mess. I also missed some 'sign of life' or any kind of 'responsibility' from Dorman, because since they're holding my account I did expect some advice / suggestions on how to proceed for the short and long term...but there's nothing to find about it on their website nor on Mirus website.
So as a result of not taking ANY responsibility by both parties, I finally decided to transfer my account to Optimus today, and by the time I needed a quick helping hand while filling in the Online Account Application Form, @mattz supported me in a really great and lightning fast way...so the only question for me is: When does this guy ever get some sleep ?? Thanks a lot Matt, I haven't experienced that fast communication in the past.
Now I'm looking forward to my account approval and transfer of funds, so I eventually can draw a line under the 'Mirus / Dorman chapter'...
"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
Last edited by Daytrader999; January 12th, 2014 at 03:01 PM.
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I felt the same over a year earlier. Their desk was rude and one guy yelled at me when I politely asked about my stuck positions during a zenfire cutout over an hour long during prime trading hours . Another time, sounded like teenagers there (part-timers?). Would not be surprised if the IT staff have regular turnover and disgruntlement; would explain the shaky infrastructure. Notice the small font designed and pretty website with that annoying 3D building in the background of the front page which doesn't exist. (real building is red brick; Someone posted earlier in this thread Zenfire & Mirus were under the same roof and the pic seems to confirm it, literally i.e. note the flags. then I think of how I almost went with PFGBest which had just finished their new super cool looking office (videos ads of Wasendorf showing off the place) and was lucky (at the time) to have went with Mirus as I didn't like TradeNavigator which looked like made for win9x) The final straw for me was the new fee for inactivity. AMP has more tradeable instruments where the $TICK can be shown in NT.
Last edited by Cloudy; January 12th, 2014 at 03:56 PM.
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