I have never really had a problem with Mirus. I have been following this thread. I haven't been able to trade since the new year started from the issues with Zenfire. After much consideration, I have decided to move money from Mirus to a new broker. I really appreciate all the posts and have learned so much from everyone. I am grateful. Many people have commented on how good Optimus is. I have yet to read anything negative about them, so I just called their customer service number to leave a message as it was late (9pm EST). To my surprise a gentlemen named Matt answered the phone. He was extremely helpful, professional and courteous. He addressed all of my concerns and exceeded my expectations. WOW!! Now I can relate to what others have been posting. Thank you all for sharing your experiences for others to learn from. I will be a new Optimus account holder soon! Customer service is truly the key. And Matt, if you are reading this, you are the best! Thank you so much for your time and wonderful assistance. God bless! Rick
The following 3 users say Thank You to Happy Rick for this post:
- Your PC clock is a split second too slow, a tick comes in, makes a new high, let's say its the 9:00 AM 1 minute bar
- You now reload historical data (for some reason) and that tick was accurately time stamped and is actually part of the 9:01 AM 1 minute bar
Now you have a different looking chart.
I should also add that even if your PC is in sync, if you have (making up a number) 100 ms delay from the time the tick is sent to the time you receive it, you will have the delay built into your tick's time stamp. This also could cause the issue I demonstrated above.
The following 2 users say Thank You to NinjaTrader for this post:
Yes. Same here. Agree with every word you said. Have been with Mirus for a while. Never had a issue until this fiasco. PM'd Matt@Optimus last night at 11ET. He responded promptly in 10 minutes. I filled out my application today.
The following 2 users say Thank You to shanmugs for this post:
I just got off the phone with Daniel Dorman of Dorman Trading and they are moving forward with Rithmic and plan to put an initial handful of traders on the system on Monday and slowly roll it out to more traders throughout the week. I am just passing on information from my conversation and have no more answers other than what I just posted above.
The following 15 users say Thank You to NinjaTrader for this post:
Thanks for all your hard work and late nights at the office this week Ray.
Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.
Need help? 1) Stop changing things. No new indicators, charts, or methods. Be consistent with what is in front of you first. 2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses. 3) Set goals for yourself to reach daily. Make them about how you trade, not how much money you make. 4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance. 5) Where to start as a trader? Watch this webinar and read this thread for hundreds of questions and answers. 6) Help using the forum? Watch this video to learn general tips on using the site.
If you want to support our community, become an Elite Member.
The following 8 users say Thank You to Big Mike for this post:
I got my AMP TT_net + Sierra Charts up and running today. It was not a smooth sailing, made many calls to the trader support, funds support, and tech support, spent hours to had all the issues ironed out, they had to change my account/settings/authorizations/etc several times to finally got to the point of allowing me to placed the first trade successfully, but it is finally working!
The supports are doing their best to help, but they are overwhelmed by the flood of Mirus new accounts like myself who needed to transfer funds, setup platforms, get authorizations to platforms and instruments, etc.etc., there are some glitches in the process and it can be quite frustrating at times, and took 4 days for me to complete this process (initiated fund transfer on Tuesday, got platform up and running by late afternoon Friday).
I hope from here on everything would be on auto pilot just like with Mirus Zen-fire when it was working fine for more than 5 years, no need to place another call to tech support, I hate wasting time on the phone.
I will post my up coming new experience with AMP TT_net + Sierra Charts trading next week.
Last edited by user33; January 10th, 2014 at 10:54 PM.
The following user says Thank You to user33 for this post:
Favorite Futures: ES Options, VX, ES, NQ, ZN, ZB, MJNK, SIL
Posts: 117 since Aug 2013
Thanks: 12 given,
I have learned a lot this week, mostly, don't take anything for granted. Have several accounts with different feeds and more than one platform ready to go potentially, or at least some form of backup. My Interactive Brokers acct has been so flawless over the years that it lulled me into a false sense of security when it came to having a futures specific account and platform.
Due to the Mirus/ZF issue, I have seen and experienced a lot of collateral damage, meaning all related industry providers be it platform people, IBs, FCMs etc are running on fumes trying to patch things together. Getting a backup system up and running has taken a long time and the situation at many firms is changing by the hour.
The following user says Thank You to Japhro for this post:
Some of us have done things right the first time around. We have implemented Rithmic years ago, and had a smooth sailing ever since. The customers who have transitioned to us also are up and running, and while we waiting on setting up some more, we know it would work for them.
PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
Last edited by mattz; January 10th, 2014 at 11:58 PM.
The following user says Thank You to mattz for this post:
Any help you need with Sierra Chart other than getting connected to a broker/trading service, should be directed to Sierra Chart support. We prefer that use our Support Board. You can find this under the Help menu.
The main responsibility of the broker is to help you with the settings under File >>Data/Trade Service Settings for getting you connected to their server and doing whatever configuration they need to on the backend.