I can't believe anyone would still trust Mirus with a live account. Furthermore, I can't believe that anyone would seek a "solution" to continue trading with this outfit.
Some people (myself included) have been left with losses due to Mirus's negligence. I do believe it is negligence as they released faulty software and asked traders to continue trading with MirusTrader. I am sure this is one for the NFA to look at.
There is a deafening silence from Mirus. They have not given customers reassurance they will be compensated, and ignored phone calls and emails.
In my book, they are now completely untrustworthy.
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We are now able to offer trading through NinjaTrader by utilizing Continuum on Continuum. Even if you already have a NinjaTrader license key, you can utilize this technology to move from ZenFire to Continuum on Continuum. The Continuum costs for this are $10/month and $0.15 per contract traded, with the monthly cap at $395. The NinjaTrader license key is obtained directly from NinjaTrader stock, futures and forex charting software and online trading platform.. If you are a broker, you can monitor the risk on your accounts via Continuum Trader, which is $25/month. The caveats for Continuum are that you must utilize a 3rd party market data service provider, such as Kinetick or IQ Feed, and Continuum is not available for ICE products (US and Europe). The links for Kinetick and IQ Feed are below. The customer signs up directly with Kinetick or IQ Feed using their credit card. I know that Kinetick is $55/month with exchange fee waivers, I am not sure about IQ Feed. If you are interested in Continuum, Dorman needs the risk parameters for the Continuum setup and then we will send you the Continuum login information.
We are also working on a solution to provide NinjaTrader on Rithmic, but that has not been finalized yet. Below is additional information about the transition to Continuum, please contact me with any questions. Thank you again for your patience.
What is the Continuum solution? -> It is NinjaTrader connected to Continuum for order routing and Kinetick for market data
What is Kinetick? -> a 3rd party market data service marketed by NinjaTrader with direct connections to TelventDTN market data services
Any Caveats? -> only one, Continuum is not available for ICE products
Process to Convert to Continuum
- Client needs to send a note to email@example.com with a request to convert their NinjaTrader license to Continuum
o Clients just needs to close and restart NinjaTrader once their license has been converted for the change to take effect
- Client needs to request Continuum login credentials from their Dorman broker
- Client needs to purchase Kinetick market data for the markets they wish to trade (ICE excluded)
My contact at Mirus responded to my email within a decent amout of time today.
The title of this thread is appropriate. Zen is out and they are working on a replacement.
Also expect an update on this tomorrow from them.
I'm not going to say that I can't trust Mirus any more because of this, but it sure is surprising coming from IT where uptime was the big thing and an hour or 2 was big, a half day was huge, a full weekday, they boot us out and look for a new IT vendor and we train the new guys and give up our passords to the servers and all our documentation... so a week+ is pretty extreme.
I can say I have had no other issues in 3+ years with them. So I am giving them a few more days. I've stopped myself from trading for longer than that in order to regroup my psych anyway.
OTOH, RCG said I could start an account with them and transfer my exiting account over, but they have 2 other feeds I haven't yet researched but they do work with Ninja. I don't want to do that but I may have to if I still am stuck by Wed. next week.
Meanwhile, I can trade FX, which I totally suck at....
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The way it worked for me was I opened the new account with Optimus and they completed an account transfer form for me which they sent directly to RCG. So my suggestion would be to decide who you are moving to and talk to them about the best approach; they will have a procedure in place.
I can not speculate on what my fella competitors will offer, but, I have been with Rithmic from day one, and pray that it will not happen for obvious reasons.
I supported and build my entire discount operation around it (RITHMIC) and I am THE ONLY one who has build a mechanism for the demos to be received instantly, including NinjaTrader. We also understand the risk management behind it which makes helping customers in case they need immediate help.
Despite all the good words we receive from futures.io (formerly BMT) members including support and treatment of customers, we get ZERO acknowledgement from the platform institutes for our support. It is rather sad that a good player has to fall in order to be finally recognized for our efforts. It is what it is.
I remain committed to helping everyone who needs help with transfer and/or improving their trading.
PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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