Zenfire no more?

January 7th, 2014, 11:12 AM

Thanks Balanar and Ninja Trader also for update. Using time now to check out margins with Amp and Optimus.

January 7th, 2014, 11:18 AM

MarketDelta

I wanted to chime in on this post and provide any useful information that I can. MarketDelta, like NinjaTrader, is also a Zenfire vendor and close partner with Mirus and many of the other Zenfire brokers. This Zenfire outage is causing trouble for everyone and I wish it were not so but the fact remains for the time being.

One option which exists for anyone affected by the Zenfire outage would be to just switch over to MarketDelta Trader and power it with CQG data through Dorman. Mirus and any other broker who has a clearing relationship with Dorman can provide CQG access and you can trade immediately. There is no software fee for MarketDelta Trader but there is a $0.10/trade transaction fee. Once Zenfire is back online you can just switch MarketDelta Trader back to Zenfire from CQG.

CQG data is very comparable to Zenfire data and it offers the same Exchanges covered by Zenfire. Best of all you can be trading today if you clear through Dorman. Just contact your broker and tell them you want to start using CQG with MarketDelta Trader.

If you are a NinjaTrader client, CQG is not an option with Mirus or any other broker that clears Dorman or RCG. There may be other order routing system options if you use Ninja but I am not fully aware what they are otherwise I would comment and provide whatever useful information possible.

The bottom line is both vendors (like MD and NT) and traders (you) are being affected by this. There are options to stick with your existing broker and just switch to a different order routing system. If MarketDelta can be of any guidance please let us know.

Best regards,
Trevor Harnett
MarketDelta

Does that include MarketDelta Charts?

January 7th, 2014, 11:30 AM

MarketDelta

Just contact your broker and tell them you want to start using CQG with MarketDelta Trader.

Great, but how are we supposed to contact Mirus? I already told them last week that I want to switch feed, they said no problem but wait till next week. Now there�s no way to communicate with them...

January 7th, 2014, 11:31 AM

Thanks to MarketDelta for this possible SOLUTION.

This is the first time that I read about a solution.

I know that Mirus send out an email with alternatives but as you know, it takes time. Time that some traders do not have.

However, some traders need to pay NT, so MD will not solve their personal issue.
If you would know that we talk about a few days, then it will be okay I think.

Another solution, that I hope for, is getting CQG datafeed because as MarketDelta already mentioned it is almost similar to Zen-Fire. In addition I hope that it is easy to switch in NT.

January 7th, 2014, 11:34 AM

timefreedom

And likewise, I cannot resist. For posterity, I will point out that through this whole debacle there has been one company who has bothered to come to this forum and make helpful, informative posts. Of course, that would be NinjaTrader. To chastise a company for implementing an API, as Sierra Chart has done, is both humorous and revealing. In no way does this diminish the terrible situation that Mirus / ZenFire customers have had to endure. Like every single other reader of this thread, I find it inexcusable that Mirus has allowed customers to transact on a faulty /unstable platform. Let's hope this situation is cleared as soon as possible and those affected are not hurt by unmanageable positions.

MarketDelta

I wanted to chime in on this post and provide any useful information that I can. MarketDelta, like NinjaTrader, is also a Zenfire vendor and close partner with Mirus and many of the other Zenfire brokers. This Zenfire outage is causing trouble for everyone and I wish it were not so but the fact remains for the time being.

One option which exists for anyone affected by the Zenfire outage would be to just switch over to MarketDelta Trader and power it with CQG data through Dorman. Mirus and any other broker who has a clearing relationship with Dorman can provide CQG access and you can trade immediately. There is no software fee for MarketDelta Trader but there is a $0.10/trade transaction fee. Once Zenfire is back online you can just switch MarketDelta Trader back to Zenfire from CQG.

CQG data is very comparable to Zenfire data and it offers the same Exchanges covered by Zenfire. Best of all you can be trading today if you clear through Dorman. Just contact your broker and tell them you want to start using CQG with MarketDelta Trader.

If you are a NinjaTrader client, CQG is not an option with Mirus or any other broker that clears Dorman or RCG. There may be other order routing system options if you use Ninja but I am not fully aware what they are otherwise I would comment and provide whatever useful information possible.

The bottom line is both vendors (like MD and NT) and traders (you) are being affected by this. There are options to stick with your existing broker and just switch to a different order routing system. If MarketDelta can be of any guidance please let us know.

Best regards,
Trevor Harnett
MarketDelta

I have contacted Dorman and they said that they WILL help me get going, using either this solution or something similar. I have been in contact with Anthony from MarketDelta in the past and he is extremely helpful and knowledgable.

To all those offering help and advice in this matter : much appreciated, thanks!

January 7th, 2014, 11:35 AM

ranger64

Great, but how are we supposed to contact Mirus? I already told them last week that I want to switch feed, they said no problem but wait till next week. Now there�s no way to communicate with them...

Bypass Mirus and contact your clearing firm, which will be Dorman or others, directly. Dorman seems to want to help here in my case. GL

January 7th, 2014, 11:37 AM

Just contact your broker and tell them you want to start using CQG with MarketDelta Trader.

Appreciate u offering an alternative but the learning curve for another platform would be too much more to bare,

by broker do you mean my Mirus broker, i don't believe they answer the phone,

Does anyone know if Dorman deals direct with the public,
or tried to get up and running by using their platform direct given they have our accounts already?

Can someone in the US provide Dormans direct local number, we can't use the 1800 number internationally & they don't have any other listed on their site, also sent an email (no reply yet) i think everyone is busy signing new accounts!!!

cheers

January 7th, 2014, 11:40 AM

Japhro

Bypass Mirus and contact your clearing firm, which will be Dorman or others, directly. Dorman seems to want to help here in my case. GL

Did that, already communicating with rcg, but they want me to open a new account with them, then transfer funds. who knows how long that will take, if Mirus isn�t responding. Thought there would be an easier way as my Mirus account already is with rcg.

they are willing to give me same commissions as Mirus though...

January 7th, 2014, 11:41 AM

Has anybody else got their funds transferred from Mirus to another broker yet? I sent my request Monday first thing.

January 7th, 2014, 11:49 AM

Balanar

Does that include MarketDelta Charts?

Yes, just configure MarketDelta Charts to receive market data from MarketDelta Trader.

So the way it works is Trader is connected to CQG (the order routing system) and Charts is connected to Trader. It is no different than connecting Charts to say IQFeed or eSignal. Hope this helps!

Zenfire no more?

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Zenfire no more?