And likewise, I cannot resist. For posterity, I will point out that through this whole debacle there has been one company who has bothered to come to this forum and make helpful, informative posts. Of course, that would be NinjaTrader. To chastise a company for implementing an API, as Sierra Chart has done, is both humorous and revealing. In no way does this diminish the terrible situation that Mirus / ZenFire customers have had to endure. Like every single other reader of this thread, I find it inexcusable that Mirus has allowed customers to transact on a faulty /unstable platform. Let's hope this situation is cleared as soon as possible and those affected are not hurt by unmanageable positions.
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Favorite Futures: ES Options, VX, ES, NQ, ZN, ZB, MJNK, SIL
Posts: 125 since Aug 2013
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Mirus completely offline
Mirus's phone lines go to voicemail, of which all message boxes are full. No live support either. They haven't responded to emails either for 4-5 days. I'm sure that they are swamped due to these issues but this level of support (none) and lack of information is appalling. My last phone chat with their support was misleading as well, I asked the woman on the tech support line whether any other options for feeds were available, she bluntly said no. Now I find out through this forum that is not the case.
I have a terrible feeling that they are hiding something much worse now, because they are certainly acting like a company that is about to go under.
BTW I'm a new member and just purchased an elite membership. Thanks all for the helpful and informative posts. Cheers -
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- Zen-Fire infrastructure currently shut down, no one is able to connect or trade through it
- They will announce an alternate connection solution later today or tomorrow
- Mirus will communicate this to their clients and when I receive this information, I will post likely here and in the NinjaTrader support forum
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I wanted to chime in on this post and provide any useful information that I can. MarketDelta, like NinjaTrader, is also a Zenfire vendor and close partner with Mirus and many of the other Zenfire brokers. This Zenfire outage is causing trouble for everyone and I wish it were not so but the fact remains for the time being.
One option which exists for anyone affected by the Zenfire outage would be to just switch over to MarketDelta Trader and power it with CQG data through Dorman. Mirus and any other broker who has a clearing relationship with Dorman can provide CQG access and you can trade immediately. There is no software fee for MarketDelta Trader but there is a $0.10/trade transaction fee. Once Zenfire is back online you can just switch MarketDelta Trader back to Zenfire from CQG.
CQG data is very comparable to Zenfire data and it offers the same Exchanges covered by Zenfire. Best of all you can be trading today if you clear through Dorman. Just contact your broker and tell them you want to start using CQG with MarketDelta Trader.
If you are a NinjaTrader client, CQG is not an option with Mirus or any other broker that clears Dorman or RCG. There may be other order routing system options if you use Ninja but I am not fully aware what they are otherwise I would comment and provide whatever useful information possible.
The bottom line is both vendors (like MD and NT) and traders (you) are being affected by this. There are options to stick with your existing broker and just switch to a different order routing system. If MarketDelta can be of any guidance please let us know.
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