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I trade with Mirus for years. System started freezing up early yesterday only when executing a live ATM order. Only the workspace and instrument the live order was executed in would freeze. PnL and stop orders still execute through the control panel but cant edit orders.
Left a message for my account rep yesterday morning no call still heading into close today. Trade desk communication was unreal:
"my workspace is freezing anytime placing a live ATM order."
TD "what do you want me to do?"
"uhhh..help? you're my broker and I have my equity with you"
TD "turn off your security system"
"what? I have all my personal information and log on to financial accounts including Mirus/Zen for years without any trouble what kind of advice is that?"
TD "Well, what do you want me to do?"
"are you serious? provide support as my broker to address the issue caused by your data feed update. Is this something going on over there that I need to know about??"
TD "Transferring you to tech support"
Tech support does not answer and does not respond to voice mail I left yesterday. Finally get through to tech support who suggest soft reinstall of NT and restart account connection. Did both and no fix. In the meanwhile locked trades overall costing me equity. Very disappointed in how the update was coordinated but understand that problems happen. Most disappointed in the communication and support received. Completely uncalled for and unacceptable.
I have to say that wherever the responsibility is NinjaTrader, as a company, have been awesome throughout this situation. The communication has been prompt and forthcoming. I applaud NinjaTrader for their dealing with this.
My latest update as at 12.50pm 31 Dec USA ET (already 2014 where I am):
Further update.
After my first message I fired up my trading machine and it managed to maintain a disconnect free period from 11.40pm 30 Dec (USA ET) to 10.53am on 31 Dec.
BUT then I had 35 disconnects in the period from 10.53am to 11.08 am - so definetley not fixed.
I now have the solid 'red' light saying disconnected yet I am still (at 12.50pm) receiving CL trade data.
I have rceived an email from Mirus telling me to run an NT program they have given me a link to so I will see what happens.
Just got off the phone with Matthew from Ninjatrader and he quickly resolved the issues I've been having since the update. Very helpful, peaceful and professional. A pleasure compared to the last 2 days of calls to broker.
Connectivity was fine today, so a big thank you to Mirus and Ninjatrader for rectifying this.
Only one quibble... I cannot load my old account performance/stats. Basically the history only goes back to the date of the upgrade.
When I first upgraded, I notice there were 2 live account names and by querying on both of these, I had a complete picture of my statistics:
Mxxxx!dorman
Mxxxx
Now there is just Mxxxx and the history only goes back 2 days.
So I've been disconnected from Mirus since shortly after the close yesterday, I assumed they were doing some work on the system. The night session will open in about an hour and forty minutes and I am not able to connect. Anyone else having this issue?
Glad I got out of Mirus/Zenfire when I did, about 2 months ago. I have no issues using Ninjatrader
with CQG and now I can also use MD Trader alongside with it too. I hope NT8 or a future version
will have built in volume profile and volume profile tools like the RanchoDinero set.
(as well as MP, footprint , etc. )
