We apologize for the technical issues many of our clients have been experiencing this morning. We are aware that a number of traders are encountering disconnects and the ZenFire technology team is working to fully resolve the issue.
The stability of your trading solution is our number one priority. As this technical issue is being addressed, we suggest our traders avoid live trading until connection stability is restored.
We greatly appreciate your patience as these items are resolved. Our traders trust in our services is paramount and we are working as quickly as possible to provide the level of responsiveness you are accustomed to.
Our support team has been receiving a number of inquiries and we apologize for any delay in a response. We are working to fully address each customer inquiry as it is received and will be responding to all in full.
Thank you again for your patience and we apologize for the interruption.
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Thanks for the statement @NinjaTrader, but for most of all retail traders any kind of live trading might have resulted in a kind of 'suicidal blind flying' most of the time today...so if this is meant as any 'official' comment, it's really a bit late though...
"If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much." - Jim Rohn
I'm use Optimus Futures. They support NT with Rithmic data. This morning was the first time I have ever had a problem that wasn't my own setup fault. They provided quick service and got to the root of the problem. The problem this morning was that I was missing all historical data from 0400 - 0825 CT. I called my broker (Matt), got his voice mail (it was early) and did not leave a message. Matt returned my call even though I had not left a message. He told me who to call in Optimus' tech support (John) and gave me the number.
I called John, he remotely logged on to my computer to make sure there were no problems on my end (which there were not). John then called Ninja for me to find out what the problem was (instead of telling me to call them). John called me back within 10 minutes to report on what Ninja said and what the solution was.
All this to say that I'd recommend that you talk with Matt at Optimus Futures and see what he and his team can do for you. They are responsive and give good customer service.
The following 2 users say Thank You to RonKiker for this post: