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Frequent disconnections from zenfire
Started:November 20th, 2013 (10:02 PM) by asiaexpat Views / Replies:2,836 / 35
Last Reply:November 26th, 2013 (10:19 PM) Attachments:0

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Frequent disconnections from zenfire

Old November 21st, 2013, 09:15 AM   #21 (permalink)
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Balanar View Post
Contact Mirus for that.

FYI: I downgraded after that update because I got serveral problems.

Still wondering why there is no official update on NT available...


What problems did you get after the upgrade?

With recent updates to the trading engine software to allow for expanded capabilities, you are required to update to the latest version of NinjaTrader (v17) through the link below.
Download NinjaTrader v17
After updating to the latest version, simply re-launch NinjaTrader and connect.

If you have any questions regarding the update or cannot connect following the download, please email our support team or call us directly at 312.262.1288.


Last edited by Big Mike; November 21st, 2013 at 06:05 PM. Reason: link to private NT7 build removed, this is not a public link
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Old November 21st, 2013, 09:21 AM   #22 (permalink)
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@Brutus

I could not login anymore. After logging in (they needed to change a file) my datafeed did not sent Eurex data anymore.

Problems that I do not need. That's why I keep version 16 that seems to be ok.

There is still no official download link or any release notes available.

The link you offer is not avaible on their site, it was only sent via email to Mirus cients.

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Old November 21st, 2013, 09:35 AM   #23 (permalink)
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Balanar View Post
@Brutus

I could not login anymore. After logging in (they needed to change a file) my datafeed did not sent Eurex data anymore.

Problems that I do not need. That's why I keep version 16 that seems to be ok.

There is still no official download link or any release notes available.

The link you offer is not avaible on their site, it was only sent via email to Mirus cients.

Yeah I just logged in and saw that. I hope they didn't get hacked and it was a spoofed email with a tampered with msi.

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Old November 21st, 2013, 09:44 AM   #24 (permalink)
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No need to worry.

However, it is offical from Mirus but it seems to be not official from NinjaTrader.

So i Keep waiting for a official announcement from NinjaTrader.

Or did anyone see any release notes? I did not.

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Old November 21st, 2013, 11:24 AM   #25 (permalink)
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Futures Edge on FIO
I'm also having connection issues from Australia. Some ping data I found for Zenfire

"Run one of many ping programs that monitors for packet loss or no response against the IP. Do the same against an IP in the same vicinity of the Zen Fire IP, like Chicago area. If one IP losses connectivity and the other doesn't, you'll have insight into the problem."

"Zenfire API will connect to 64.202.118.230 for ordering and market data. Sadly, this IP does not respond to ping."


"Here you go, i found 5 IP addresses at 7ticks (who hosts zenfire) that responds to ping.
This is not their order or maket data server.. but this is the closest we may be able to reach by ping.

64.202.118.1
64.202.118.2
64.202.118.3
64.202.118.4
64.202.118.5"

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Old November 21st, 2013, 11:43 AM   #26 (permalink)
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Basically you do not need to ping the servers. Mirus website could be enough because it is in Chicago.

Most of the time the junction is the real problem because it could be overloaded.

Talk to your ISP, maybe they can confirm that.

So it could be that the zen fire servers running ok but a junction in e.g. New York or wherever the junction is has issues. So the ping will raise and then you will get a package loss and that causes a connection loss to the zen fire servers.

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Old November 21st, 2013, 02:31 PM   #27 (permalink)
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asiaexpat View Post
Actually I could not connect to zenfire for several hours last sunday.

This could be their planned maintenance shutdown.

Most weekends at about 3am Sunday USA ET they take it down - normally only for an hour.

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Old November 21st, 2013, 03:11 PM   #28 (permalink)
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What problems did you get after the upgrade?

With recent updates to the trading engine software to allow for expanded capabilities, you are required to update to the latest version of NinjaTrader (v17) through the link below.
Download NinjaTrader v17
After updating to the latest version, simply re-launch NinjaTrader and connect.

If you have any questions regarding the update or cannot connect following the download, please email our support team or call us directly at 312.262.1288.

Interesting, I never got an email from Mirus.

I wonder why it was only sent to some clients?

I can feel a call to their support centre coming.


Last edited by Big Mike; November 21st, 2013 at 06:33 PM. Reason: removed private link
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Old November 21st, 2013, 03:25 PM   #29 (permalink)
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I didn't experience any connection problems to Zen-Fire at all during the last 2 years from here.

The only exceptions are their typical / regular maintenance windows at the weekend (Saturday and Sunday) as already mentioned above.

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Old November 21st, 2013, 06:08 PM   #30 (permalink)
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