Never used Ironbeam, but there should be a log file. A market order would not take 20 min to fill. I believe it was sitting on your PC until the connection problem was cleared up . There should have been some indication that the order made it to the market.
Take some responsibility for your own actions. This is a profession, not a video game. How do you allow yourself to not know your order isn't filled for 20 minutes? You elected to self direct your funds. You are managing your money. You've said "hey, I've got this". So now man up and accept responsibility for your actions and decisions.
Professionals have backup solutions in place. Backup brokers, backup internet, backup computers, ready to dial emergency phone numbers, etc just to name a few to deal with events like these.
You've been given countless recommendations on the forum, most of which you've flatly ignored. And then you come here and say the broker is to blame? I've never done business with that broker, but even if they suck - you are the one to blame, since you picked them!
edit: Sorry if harsh. I am hyped up a bit on high dose of prednisone fighting another URTI (upper respiratory infection). Still, you need to accept responsibility. Fire Ironbeam if you are convinced they are the problem.
Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.
Need help? 1) Stop changing things. No new indicators, charts, or methods. Be consistent with what is in front of you first. 2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses. 3) Set goals for yourself to reach daily. Make them about how you trade, not how much money you make. 4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance. 5) Where to start as a trader? Watch this webinar and read this thread for hundreds of questions and answers. 6) Help using the forum? Watch this video to learn general tips on using the site.
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Last edited by Big Mike; August 22nd, 2013 at 11:45 PM.
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Was there any indication that your market order was not filled or pending at the time you put it in? Does your platform indicate connection lost? What exactly happened after you entered your market order?
Last edited by Itchymoku; August 23rd, 2013 at 04:40 AM.