Yep, you're right. That makes sense. I didn't realize the trading on the Sierra Chart that Infinity Futures offers as a 3rd party software was an extra step for them to execute the order until my broker just explained it to me this morning...
It's not an extra step to execute the order; using Infinity's AT software does not reduce a step, it's just a different piece of software that sends the order.
I you may be misunderstanding the order routing process a bit here Tommy -- it does not matter what interface you use to enter your order, DOM or chart trader-- a market order is a market order. While there is different code in Sierra that is used to process your mouse click in a DOM versus a chart trader, it's very unlikely that the bug lies there. In other words, if there is a bug in Sierra here, and it's possible, then using chart trader vs. DOM won't make a difference. Possible, yes, likely, not at all. Thus, it would be good to work with Sierra on this, to see if there is a problem with their transact/infinity code.
The following user says Thank You to josh for this post:
I tried to upload the log but the upload says 'invalid file'? The file is a .log
I've been emailing back and forth with my broker support this morning and they said the log states I submitted a 'market order' which exceeded the number of orders placed with my auto stop loss order and auto target limit order. Even though I clicked on Flatten button, which should've cancelled all orders then placed a market order, they received the order as a market order. So, they said, since I was trading on the charts, I'd have to talk to Sierra Charts about the issue.