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Rithmic Down

  #21 (permalink)
 Futures Operator 
New York, NY
 
Experience: Intermediate
Platform: Sierra Chart, thinkorswim
Broker: Amp-Rithmic/TT, IB
Trading: CL, GC, NQ
Posts: 601 since Nov 2010
Thanks Given: 2,039
Thanks Received: 258


guppy View Post
STill down for me ...If the servers go down and one was in a position, how would they get out of the position if it was going against them? Would rithmic eat the loss or what you the indiivdual have to eat the loss?


mattz View Post
@guppy who asked this question knows the consequences of power failure, and it was nothing short of an attempted to stir up an unnecessary obvious. The addition of the "small guy" by TMFT was not necessary either.

Power failure affected affect us all alike despite of size of account, but having a contingency is always a necessary evil.
We have helped all customers today via email, Skype, or the phone just like we do if the customer had a power failure.

This is my honest opinion, for whatever it's worth. If a customer is asking a question, they have a right to an accurate complete answer, rather than a "you should know better/don't stir up trouble". On the contrary, educating traders of all the risks to their full extent in futures trading, a topic likely not fully understood in its entirety by most traders, is quite necessary. It is better to emphasize the risks than not, and to only focus on the positives and profit potential.

I think this is a great question. Rithmic is both the feed and execution engine, if it is completely down, how exactly does the broker help? What if the broker is not able to do anything since their execution ability is down with Rithmic? Please educate us on this topic, at least I for one, would like to learn more.

Maybe these events are rare, but everyone should be aware of their fine points and it can only help educate/prepare traders by discussing them. Traders should focus and spend more time on risk management. Aside from the description of account size, is TMFT's point valid or no? In case of catastrophic loss, even account going negative, due to Rithmic's fault of being down for hours like today, and neither trader nor broker being able to exit position, is the customer financially responsible for the loss?

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  #22 (permalink)
 
mattz's Avatar
 mattz   is a Vendor
 
Posts: 2,493 since Sep 2010
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Futures Operator View Post

I think this is a great question. Rithmic is both the feed and execution engine, if it is completely down, how exactly does the broker help? What if the broker is not able to do anything since their execution ability is down with Rithmic? Please educate us on this topic, at least I for one, would like to learn more.

A broker can execute via a different mechanism or data feed and match that with the account.

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
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  #23 (permalink)
 
mattz's Avatar
 mattz   is a Vendor
 
Posts: 2,493 since Sep 2010
Thanks Given: 2,440
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If there is no way you can execute your trades online, please follow the following procedure when you call in.

1) Go Flat. Check you net/net positions SLOWLY, and don't panic
2) Cancel any outstanding order and inform the broker of any that you are aware of just to be sure
3) Once online is restored, If you don't see the offsetting orders on your platform don't panic but just verify again. Your order could have been executed on a different platform, different data feed, etc BUT into your account #
4) Verify on the equity run at the end of the day that your positions are flat or net/net where they should be

Matt

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
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  #24 (permalink)
 
dakine's Avatar
 dakine 
Volcano, HI
 
Experience: None
Platform: Ninja
Broker: AMP/CQG
Trading: Futura2000
Posts: 200 since Dec 2009
Thanks Given: 389
Thanks Received: 166


Futures Operator View Post
In case of catastrophic loss, even account going negative, due to Rithmic's fault of being down for hours like today, and neither trader nor broker being able to exit position, is the customer financially responsible for the loss?

You are responsible. Check the paperwork you signed when you opened your account.

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  #25 (permalink)
 Futures Operator 
New York, NY
 
Experience: Intermediate
Platform: Sierra Chart, thinkorswim
Broker: Amp-Rithmic/TT, IB
Trading: CL, GC, NQ
Posts: 601 since Nov 2010
Thanks Given: 2,039
Thanks Received: 258


mattz View Post
If there is no way you can execute your trades online, please follow the following procedure.

1) Go Flat. Check you net/net positions SLOWLY, and don't panic
2) Cancel any outstanding order and inform the broker of any that you are aware of just to be sure

Do you mean by calling in and doing this over the phone, or?

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  #26 (permalink)
 
mattz's Avatar
 mattz   is a Vendor
 
Posts: 2,493 since Sep 2010
Thanks Given: 2,440
Thanks Received: 3,789


Futures Operator View Post
Do you mean by calling in and doing this over the phone, or?

yes, phone or Skype call.

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
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  #27 (permalink)
 TrendTraderBH 
Detroit, Michigan
 
Experience: Beginner
Platform: Ninja Trader
Trading: Futures
Posts: 315 since Nov 2011
Thanks Given: 565
Thanks Received: 301

Optimus (and Vision) were very helpful yesterday and today for getting this problem solved quickly and professionally.

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  #28 (permalink)
 
liquidcci's Avatar
 liquidcci 
Austin, TX
 
Experience: Master
Platform: ninjatrader, r-trader
Trading: NQ, CL
Posts: 866 since Jun 2011
Thanks Given: 610
Thanks Received: 1,091

I will say this about Rithmic. Yesterday was first time in a year that feed was down for me during normal U.S. market hours. I've had a few disconnects that lasted seconds during market hours and there are times late at night or on weekends it will go down for a few minutes. I assume on weekends or at night be some type of maintenance event.

Also I was glad I was able to reconnect yesterday within 5 minutes of market open so did not lose much trading time.

So over all my experience has been rithmic is a very robust feed and they responded quickly yesterday to get it fixed.

"The day I became a winning trader was the day it became boring. Daily losses no longer bother me and daily wins no longer excited me. Took years of pain and busting a few accounts before finally got my mind right. I survived the darkness within and now just chillax and let my black box do the work."
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  #29 (permalink)
 
ThatManFromTexas's Avatar
 ThatManFromTexas 
Houston,Tx
 
Experience: Advanced
Platform: NinjaTrader
Broker: Mirus Futures/Zen-Fire
Trading: TF
Posts: 2,265 since Feb 2010
Thanks Given: 1,206
Thanks Received: 4,348


mattz View Post
I really appreciate your input via comments like this.

1. @guppy who asked this question knows the consequences of power failure, and it was nothing short of an attempted to stir up an unnecessary obvious.

2. The addition of the "small guy" by TMFT was not necessary either.

@mattz

1. He sounded sincere in his question to me. If my broker talked down to me ... the way you responded to him .... for asking a legitimate question... I'd be looking for a new broker.

2. You know very well, if anything happens that is not the direct fault of a broker's action the trader is responsible for all losses.

I understand you had a rough day ... but you didn't help things with the above post.

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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  #30 (permalink)
 
trendisyourfriend's Avatar
 trendisyourfriend 
Quebec Canada
Market Wizard
 
Experience: Intermediate
Platform: NinjaTrader
Broker: AMP/CQG
Trading: ES, NQ, YM
Frequency: Daily
Duration: Minutes
Posts: 4,527 since Oct 2009
Thanks Given: 4,171
Thanks Received: 6,018


I am curious to know. I did not trade Yesterday but would like to know if the problem rithmic faced did affect zen-fire too? If not why since zen-fire is often considered a spin-off of rithmic?? Thanks.

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Last Updated on September 13, 2012


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