He said the margins are posted. I pointed out to him that those are in US dollars and asked him what the margins are OR how they calculate them for accounts in other currencies. He kept dodging the question and said that they have 'their own calculations'. When I asked him what they were, he had no answer for me. Finally, he admitted he had no clue about that.'
There is no merit to this statement Anagami, I think you have fabricated this.
They would have told you we will get back to you with a answer or hand it off to someone else who has a answer.
The answer is so rudimentary,its silly. Even the question has no merit being a Foreign trader you know the
answer and how its derived,so why even ask them something naive like that?
BTW, AMP and all brokers in the USA are regulated and are required by law to provide service that is under the jurisdiction of these bylaws.
Vast majority abide by them.
Yes we have had the PFT,Global fiascos and many others.
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Yes they may have Sucked,they have Unsucked now. That is the point.
Heck look at Mirus futures,top of the line reputation and service for years(btw they were my broker before I switched
2 years ago)...they are almost have gone to a no nothing in a few months in the customer service department.
I am out, there seems to be some 'essues' with AMP on this board previously. I dont want to open up those scabs.
I totally respect your opinions and totally understand where you are coming from. Been there done that with others.
Caveat emptor still holds true.
Alot of times these brokers dont have our interests as their primary goal. Duh.
TD ,I asked a similar question to AMP a few weeks ago.
It was asked on the chatbox and Dave after investigating came back within a few minutes with a answer.
It had to do with having a NRI account and trading from India. A data question and how I could transfer the
money back and forth.
Yes,it can be a intricate question. I do apologise, I was saying the conversion question is quick and whatever
fees incurred should be told to the client instantly. I presume Angami was looking for just that ,mine was a little
involved and patiently waited for a answer and got a answer that I was happy with.
Broker/Data: Two cans on a string <<<<<<<<<<<< my new broker if AMP flames out.
Last edited by patidar; January 30th, 2014 at 12:51 PM.
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A lot of people bash Amp and have done so for quite some time and others, like myself, have been with them for a while and wondered about the things we read. I can only go by my own experience and report that i've never had a problem that wasn't quickly and correctly resolved. Yes they make mistakes, yes they can miscommunicate, but i suspect that happens to everyone at one point.
That said, if you are the kind of person that needs your hand held every step of the way, and you treat every answer/response with undue suspicion and hostility, then you might be better off with a more touchy-feely (small) kinda firm like the one that has recently been bashed so much for having great customer service but then dropped the ball big time, oopsie... (Sorry that was rather mean but the point is customer service isn't everything).
Look, smaller firms want your business way more than Amp, thats just how it is, that's their (smaller firms) way of getting in the game, and the smaller firms will give you that "personal" service to make you "feel' good but they can be limited in what they offer. Amp on the other hand offers reasonable rates and great flexibility in datafeeds/platforms. In the last couple of years they have evolved their on-line support tech and it has been great when i needed it (not often). So for me Amp meets my needs.
So if you were at that one firm, here is a recording that may be of some help BrokerRecording.7z
"Money is better than poverty, if only for financial reasons." - Woody Allen
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AMP customer service team has grown rapidly over the past two years to keep up with the increased NinjaTrader users. All of the help desk agents are fully trained to technically support the NinjaTrader platform. Over the past few weeks there has been multiple data connections added and the AMP customer service team has worked even on weekends to help the NinjaTrader users get back to trading quickly. AMP Customers Service is available 24 hours per day starting Sunday at 4:45pm CST until Friday at 5:00pm CST via Phone or Live Chat. If you have any questions, requiring higher than level I support - please e-mail the AMP help desk managers directly: HDM@ampclearing.com
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