I decided to open account in December directly by completing account application and was surprised to get a call back from Yury, who introduced himself as my broker. Apparently I made few mistakes on my application, so he wanted to clarify some items and then told me to send e-mail clarification and a copy of my passport and address proof document. To my surprise, my account was opened about 4 hours later.
Later it all made sense: he is both broker (says he’s been at AMP almost 3 years now) and also works on the clearing side, therefore he made sure my account received top attention. This was unexpected (I never asked for such treatment), but was nice. I funded in USD via HSBC the next day (Australia) and the money hit my AMP account by night (morning in Chicago). Again, quite faster than I expected.
What is the more surprising is to have receive a phone call the following day to make sure my platform was setup correctly (truth is I did not even have time to try connect yet). He explained he always follows up clients to answer any questions… whenever I need him he is just 1 message away (Skype: amptrading_yury).
I am a Russian teacher/trader living abroad, so I am provided Russian support (was offered choice of languages but Russian for me is easiest). I would recommend AMP to anyone, not least foreign traders, chiefly because many foreign brokers they have (great for mother language support), and the CQG data quotes. We have many CQG users in both Australia and Russia, so it was easy choice (ASX is offered, which is great)… no need to sell me this product, since I would choose this anyway (reliable, no loss of quotes so far). Best of all, my commission are significantly lower than what I paid when living in Russia and now in Australia, the execution speed is fast to.
Again, just my views, but I am happy customer so far . I have not had to withdraw funds yet, but when I do I will keep readers updated how this process completes.
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I have successfully made contact with Yury and he answer all my questions. Looks like my problems source was the fact that the Polish-language broker left the company in late 2011 and there have been only one ;-). But the site remains in polish translation and mislead me completely (i think that it was standard and there are some guys that are from Poland or Polish immigrant). Fortunately, Yury understands Polish and proved to be more helpful than I could expect.
There is no pressure to start trading when you are not ready, but they is a comprehensive response to all my questions. I was warned about the low margins and i was really happy to hear it from a broker. Finally, income from an active trader who survives is far greater than the one of fast loser. I'm glad that they understand this.
Last edited by lukch; March 4th, 2012 at 10:23 PM.
Don't know what you call "regular" customer service, but I had one heck of a time even getting through to amp when I had some really pressing issues. That, and their trashing me on a public message board got me out of there very fast.
Let me contrast that with a recent episode I had at Mirus. I thought there was a discrepancy between my account balances shown by ninja versus what I thought I had, which corresponded with what the customer portal at rosenthal collins said I had. An email to mirus was answered almost immediately, and though the problem was my understanding of how ninja (mis)calculates balances when you hold a position past close, it was answered promptly & courteously by my account rep.
If I have to pay a little more for that, I'll gladly do so. In fact, given the generally poor customer service in this industry, I'll wash & wax this guy's car for that.
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