I have been having the same issue with AMP/NT7/CQG. I called my broker Tuesday and he said the problem must by on my end because his feed was flawless all day. He suggested I troubleshoot here. Wednesday, I informed him that I cleaned up my computer, power cycled the modem, checked the cords, tested download speed, etc., and everything was fine on my end. He called and said there was a problem with some parts of the country and CQG should have it resolved by Wednesday. I lost connection yesterday five times and twice so far today. I captured screen shots of my log and of a speed test this morning and emailed it to the broker. I just got off the phone with him. He said that the issue has been resolved in most of the country, but my area must be one of the last regions to be fixed (Mississippi).
Now, some questions:
1. My Primary Connection gets disconnected and then reconnects one second later. My Price Feed seems to remain connected.
What does this mean?
What's the difference?
2. My download speed was 13.44 Mbps this morning when I checked right after losing connection. It usually tests at about 9-12 Mbps. I have seen it as low as 2 Mbps.
Are there minimum requirements that should be met if I'm going to take trades?
Are there ways I can stabilize my speeds at home, or is this outside my control?
3. Is there a problem trading over wifi? Sometimes I go to coffee shops and trade if I'm out of town.
4. At home, we have Comcast high speed internet. There is a cable modem and a wireless router. I usually plug into the router because if I plug into the modem, my computer will be the only one accessible and my wife needs hers. Is it ok to plug into the router, or should we work it out so that I'm plugged into the modem while trading?
Thanks in advance. I'm a noob and appreciate the help.
The following user says Thank You to carlp for this post:
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carl, I'm quite a firm believer of tading non wifi, I feel better with a quality cord - but I guess wireless has been improving and so you could manage some positions on it, but only emergency for me...normally if there are tech issues / connection issues I'm trying to stand aside on this connection until clear, but then I have backups in place so I can trade if needed. From what I understood about the issue, it was not a local thing but serverside. Trading through the router would be preferred as the inbuild security means you can normally leave other performance taxing security software off the dedicated trading pc, I prefer that setup..
PS: for the NT7 part I would contact NT directly as well, as they've been in contact with CQG on matters.
The following 2 users say Thank You to wavey for this post:
1 more day. CQG has final fix in place to be implemented at the end of today's trading session. They have also created new code for NT to integrate into the next release so this will never happen again.
The following user says Thank You to AMP Trading for this post:
The connection is still dropping. I don't use my AMP/CQG account much, but I did today and I am experiencing the same issues outlined above in this thread. Approximately once per hour, the connection drops then promptly reconnects. Updates?
The following user says Thank You to zer0 for this post: