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Canceled order but still executed?
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Canceled order but still executed?

  #11 (permalink)
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4gvnsnr View Post
There is no question that I'm 100% in the right on my end, but I assume proving that will be very difficult especially for someone like myself who has no idea how to even go about that process.

For starters, create a timeline of the chain of events with exact timestamps and cite specific order numbers, fills, etc.

Also find all relevant logs/trace files from your platform, and ask the broker to also email you the highest level trace log they possibly can for the day in question.

After you receive that, inform them you will be filing a complaint with the NFA and CFTC if they cannot convince you through clear evidence that you are mistaken.

Post the information on futures.io (formerly BMT), marking out your account number or other sensitive info, and the community can try to offer some tips.

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  #12 (permalink)
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Just downloaded a demo so I can see what you would be seeing. Click Trading > Order Book > All and see if you can find the cancelled ticket for your order.

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  #13 (permalink)
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rewards good, punishes wrong...........then, changes broker.


Last edited by santino; October 6th, 2014 at 03:48 PM.
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  #14 (permalink)
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Big Mike View Post
After you receive that, inform them you will be filing a complaint with the NFA and CFTC if they cannot convince you through clear evidence that you are mistaken.

BTW, it's worth mentioning that most likely you are mistaken, so be nice when you contact them. Still, it is their responsibility to demonstrate it to you.

Mike

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2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses.
3) Set goals for yourself to reach daily. Make them about how you trade, not how much money you make.
4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance.
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  #15 (permalink)
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Ok thank you everyone, this is very helpful and greatly appreciated.

Point taken Mike, and as i'm obviously new to all of this my first inclination was that maybe something did happen that I wasn't aware of meaning this is my "fault". But what I am 100% certain of is that the last thing I did before closing out the platform was clicking cancel all on both advanced trader screens that I had open, and i saw my orders erased from the screen.

What I was unsure of is if there is any possible way that can happen and yet somehow the orders still be live. ( possible connectivity issues or something else? thats the part I was/am most uncertain of).

Twenty minutes ago I logged in and requested my remaining funds be withdrawn, now I am unable to log into my account at all. Is that normal?

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  #16 (permalink)
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4gvnsnr View Post
Ok thank you everyone, this is very helpful and greatly appreciated.

Point taken Mike, and as i'm obviously new to all of this my first inclination was that maybe something did happen that I wasn't aware of meaning this is my "fault". But what I am 100% certain of is that the last thing I did before closing out the platform was clicking cancel all on both advanced trader screens that I had open, and i saw my orders erased from the screen.

What I was unsure of is if there is any possible way that can happen and yet somehow the orders still be live. ( possible connectivity issues or something else? thats the part I was/am most uncertain of).

Twenty minutes ago I logged in and requested my remaining funds be withdrawn, now I am unable to log into my account at all. Is that normal?

If they killed you account then you will not be able to login. They most likely killed it as soon as you requested the wire.

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  #17 (permalink)
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Ok. Well I have requested the trace log will see what they send me.

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  #18 (permalink)
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4gvnsnr View Post
Ok thank you everyone, this is very helpful and greatly appreciated.

Point taken Mike, and as i'm obviously new to all of this my first inclination was that maybe something did happen that I wasn't aware of meaning this is my "fault". But what I am 100% certain of is that the last thing I did before closing out the platform was clicking cancel all on both advanced trader screens that I had open, and i saw my orders erased from the screen.

What I was unsure of is if there is any possible way that can happen and yet somehow the orders still be live. ( possible connectivity issues or something else? thats the part I was/am most uncertain of).

Twenty minutes ago I logged in and requested my remaining funds be withdrawn, now I am unable to log into my account at all. Is that normal?

They are still obligated to help you with your request for an explanation and all detailed trace files.

And yes, you could have had outstanding OCO or stop orders in place you didn't see, or who knows what. Without the logs and timeline, no way to know.

Mike

Due to time constraints, please do not PM me if your question can be resolved or answered on the forum.

Need help?
1) Stop changing things. No new indicators, charts, or methods. Be consistent with what is in front of you first.
2) Start a journal and post to it daily with the trades you made to show your strengths and weaknesses.
3) Set goals for yourself to reach daily. Make them about how you trade, not how much money you make.
4) Accept responsibility for your actions. Stop looking elsewhere to explain away poor performance.
5) Where to start as a trader? Watch this webinar and read this thread for hundreds of questions and answers.
6)
Help using the forum? Watch this video to learn general tips on using the site.

If you want
to support our community, become an Elite Member.

Reply With Quote
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  #19 (permalink)
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For what it is worth: I always keep a screen recording running from my screen with DOM's plus a small chart plus a separate clock for time/date plus overview of trades. The recording starts before I take any trades. At the end of the trading day I open the overview of the trades so it is recorded that the system shows me there are no trades left.
Only after that I stop the recording for the day and save the recording for possible future reference.
Just use a simple screen recorder in low resolution, no need to record sound.

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  #20 (permalink)
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4gvnsnr View Post
After several weeks of diligent research I never found any information that led me to believe there was any reason not to trust my money with that broker/platform, but I suppose it is what it is and I'm just glad I didn't deposit/lose more.

There is no question that I'm 100% in the right on my end, but I assume proving that will be very difficult especially for someone like myself who has no idea how to even go about that process.

I appreciate the help and insight you all have/are providing.

As a broker of many years, I would encourage you to resolve issues as such with your broker.
There are several procedures where logs can be examined, see if there were trade rejects, etc.

Also, you should read your online trading agreement to see what issues that could arise as a result of online trading.
This would allow you to develop a contingency plan and examine the platform functionalities for verifications of trades.
Sadly there could be errors that are outside the scope of the broker and are simply technologically based.

Matt

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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