Anyone Caught in Interactive Brokers Platform Crash on 1.5.18? | Traders Hideout


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Anyone Caught in Interactive Brokers Platform Crash on 1.5.18?

  #12 (permalink)

Seattle WA
 
Trading Experience: Beginner
Platform: IB TWS, MC.NET, CQG
Broker/Data: InteractiveBrokers, Optimus/AMP
Favorite Futures: NQ
 
Posts: 125 since Jun 2017
Thanks: 23 given, 198 received

Arrrgggg

Interactive Brokers has really taken the cake this time... I just got a e-mail alert saying my account was down ~20k. Freak out because I shouldn't have any open positions - sign in and in fact see that a good chunk of my account is missing, even though I do not have any positions. Phone wait time is incredibly long, and this is all you see on their very difficult to find status page.

To all Traders:
There appears to be an issue with position display for some clients which we are working to resolve. We apologize for the inconvenience.

Guessing it's a transient issue (still haven't gotten through on the phone), but I'd rather my broker didn't misplace 20k and only have this ambiguous status message.

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