Asked for a trial and IQ Feed billed me for 2 years.H | Reviews of Brokers and Data Feeds


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Asked for a trial and IQ Feed billed me for 2 years.H

  #4 (permalink)

Legendary Market Wizard
Houston, TX
 
Trading Experience: Advanced
Platform: XTrader
Broker/Data: Advantage Futures
Favorite Futures: Energy
 
Posts: 3,032 since Dec 2013
Thanks: 2,464 given, 5,451 received

I would think that if you have documentation showing you didnt sign up for the subscription
rhuz View Post
"Please note that your trial will expire automatically if you donít contact us to subscribe."

that unless they have documentation showing something different, or that it was your responsibility to catch their error, then you should be entitled to a full refund. It's not your fault they mistakenly paid exchange fees for a data feed that wasn't ordered or being used.

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