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Problems with CQG Continuum Login failed: accountIDs has no Ids

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 Vendor: www.ninjatrader.com 
Denver, CO
 
Trading Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
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Posts: 1,469 since May 2010
Thanks: 176 given, 2,195 received



spinnybobo View Post
Hello Everybody

Is there anybody using @NinjaTrader NinjaTrader Brokerage ? I was in a LIVE trade today and logged of NinjaTrader platform, then put computer to sleep. I came back about 10 minutes later and when I tried to log into

NinjaTrader Continuum it said

Login failed: accountIDs has no Ids

I logged in on another platform while downloading a new NinjaTrader and it still did the same thing which makes me think it is a "broker issue" and not a "platform issue"

I had to call the trade desk to manipulate things

Did anybody ever have experience like this? I have been trading LIVE for about 1 1/2 weeks and it was a little ordeal when I switched from dynamic DOM to Static DOM. It took a while but it eventually worked.

any feedback would be great.

Naturally since I am a C# developer I wanted to also know if CQG Continuum has an API ? Because then I can just build my own order screen and if it is a platform issue I can always bypass it. Otherwise if it is a broker issue, I might be looking for a new broker if this happens again

thanks
Spencer

Hi Spencer,

We are currently working with CQG on this issue. This impacts not only NinjaTrader Brokerage but any brokerage that offers Continuum and CQG.

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