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  #227 (permalink)

Denver, CO
Trading Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
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Posts: 1,469 since May 2010
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TraderLJW View Post

This is probably unfair to ask, but I am going to ask anyway in an effort to see if I can get to a warm and fuzzy place. During the Mirus/Zenfire mess, Mirus did a very poor job of handling things. They did not answer their phone. They did not answer e-mails and if they did it was a week or more delay and then it was just a form letter instead of something that answered the actually e-mail sent. After a bit they did not even answer the phone on their trade desk. The question I have is are the people that made the decision to handle things in this poor manner still there? If they are, how do I know that the next major problem will not be handled in the same manner?

Your honest response would be very much appreciated. Thanks!

Very fair to ask. I answered this question in post #98.

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