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NinjaTrader Brokerage Services (

  #100 (permalink)

Working on my LCD tan
Trading Experience: Advanced
Platform: NinjaTrader
Posts: 127 since Jun 2009
Thanks: 25 given, 51 received

NinjaTrader View Post

At the end of 2013, Mirus no longer had access to Zen-Fire and they were forced to migrate their entire customer base to BigTick, an internally developed trading infrastructure. This system failed…Mirus screwed up disappointing a lot of their clients.
I run things now and I can assure you that this will never happen again. I put high demands on my entire organization to deliver the best possible customer support experience and am confident that the brokerage team can exceed my expectations.

Furthermore, the following changes have occurred on my watch:
  • I have thrown BigTick into the trash
  • The BigTick development team is no longer with us
  • The CEO of Mirus’ parent company is no longer with us
  • I have propagated NinjaTrader platform customer support policies, procedures and systems to NinjaTrader Brokerage
  • Re-organized the team under me to operate more effectively and efficiently

At the end of the day, we have to earn your trust and to a much larger degree you have to decide if you have faith in me to deliver upon what I say.

Wow, that is not the response I expected. Although I was disappointed (and I'm sure I'm not alone) with the way the whole zenfire/bigtick saga unfolded, the information and support from the people at NT during the period was a standout in the whole mess.

I have used NT for many years (started using it just after 6.5 rolled out) and I have always liked your transparency and commitment to what you do as a company. You guys are always trying to improve and although sometimes there are hiccups, but you own them and fix them. Progress is never error free. These attributes are rare in this industry in my experience and it's nice to see some accountability being administered.

I wish the NT team success as they move into the brokerage world and I have already started the process of re funding my account. You have proven with the NT platform that you can deliver on your word so I have no problem with giving you my trading account.

Thanks Ray and please let the Ninja staff know their hard work doesn't go unnoticed.

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