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NinjaTrader Brokerage Services (

  #99 (permalink)

Mumbai, India
Trading Experience: Advanced
Platform: ChartNexus
Favorite Futures: Stocks, Commodities, Futures
iqgod's Avatar
Posts: 1,683 since Feb 2012
Thanks: 3,425 given, 2,824 received

NinjaTrader View Post

At the end of 2013, Mirus no longer had access to Zen-Fire and they were forced to migrate their entire customer base to BigTick, an internally developed trading infrastructure. This system failed…Mirus screwed up disappointing a lot of their clients.
I run things now and I can assure you that this will never happen again. I put high demands on my entire organization to deliver the best possible customer support experience and am confident that the brokerage team can exceed my expectations.

Furthermore, the following changes have occurred on my watch:
  • I have thrown BigTick into the trash
  • The BigTick development team is no longer with us
  • The CEO of Mirus’ parent company is no longer with us
  • I have propagated NinjaTrader platform customer support policies, procedures and systems to NinjaTrader Brokerage
  • Re-organized the team under me to operate more effectively and efficiently

At the end of the day, we have to earn your trust and to a much larger degree you have to decide if you have faith in me to deliver upon what I say.

Way to go!

I'm impressed!

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