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NinjaTrader Brokerage Services (www.ninjatraderbrokerage.com)

  #32 (permalink)

 Vendor: www.ninjatrader.com 
Denver, CO
 
Trading Experience: Advanced
Platform: NinjaTrader
Broker/Data: NinjaTrader Brokerage
Favorite Futures: ES
 
NinjaTrader's Avatar
 
Posts: 1,469 since May 2010
Thanks: 176 given, 2,195 received


Saroj View Post
What will your service level standard be for trade desk and other support?

There are 3 areas for support (Brokerage Account Support, Platform Support, and Emergency Trade Desk) and all details can be found publicly on the website here: http://www.ninjatraderbrokerage.com/support. That being said, NinjaTrader Brokerage has adopted the same systems and processes that we refined over the years in provide high quality and timely support to our platform users. We expect the standard of service to be high.


Saroj View Post
Will there be phone support for the NT platform for brokerage clients?

We have found that our current platform support structure via email, forum, and online request form has allowed for the most efficient and direct replies. We do provide telephone support to anyone who requests it, always have.


Saroj View Post
Will there be inactivity fees? If so, what are the conditions and fees?

There is a $25 inactivity fee. Clients that trade at least 1 contract or do not logon to the system during the month will have this fee waived, however, please contact brokeragesupport@ninjatrader.com for additional questions related to brokerage fees.


Saroj View Post
Will there be phone support for the NT platform for brokerage clients?

We have found that our current platform support structure via email, forum, and online request form has allowed for the most efficient and direct replies. We do provide telephone support to anyone who requests it, always have.


Saroj View Post
Will the Continuum data feed provide exchange level OCO support? Fee?

Continuum providers server side OCO support. There is no fee for this feature.


Saroj View Post
Where are your Chicago servers located?

Continuum has a global network with multiple data centers around the globe including Chicago.


Saroj View Post
Which exchanges are available aside from CME and at what fees?

This list of exchanges is publicly available here: http://www.ninjatraderbrokerage.com/commissions/all_available_contracts (CME, ICE/NYBOT, Eurex). For additional questions about brokerage services, please contact brokeragesupport@ninjatrader.com


Saroj View Post
Will NT8 include its own DOM to avoid the current static DOM charges?

Yes, in fact NinjaTrader 7 has the Dynamic SuperDOM which is avoids Static SuperDOM license fees.

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