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Using Ninja with TopstepTrader (TST) account

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Elite Member
denver, colorado
 
Futures Experience: Intermediate
Platform: NT
Favorite Futures: ZS
 
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Posts: 704 since Mar 2011
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Daytrader999 View Post
@Surly:
I also have a TST Practice Account since last week and I experienced exactly the same problems, especially when using ATM Strategies. I contacted TST Support yesterday, and they sent me the following answer:

'The internet service providerís are having issues with the paper environment. Network engineers are working to re route the connections through different servers. This is an issue beyond TopstepTrader, it is a larger network issue due to the storm in NYC.'

I did not take a trade on my TST Account today, so I can't say whether or not that problem has been solved now, but at the moment I feel quite uncomfortable taking a combine if I have to expect such issues...

Thanks! I know they had some specific problems during Sandy with folks not being able to log in yesterday and Tuesday. However, the problem I'm describing is different - also, I've been experiencing it for a full week before Sandy caused any problems. Will be curious to see if anyone else is experiencing this problem....

I spoke with a guy at zenfire who said all demo accts go through rhythmic servers in NYC and they had problems due to sandy. He also said they were trying to move the demo account/rhythmic servers to Chicago. I guess if they did that it might make a difference in latency and perhaps solve this problem.

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