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help explaining Dukascopy failed fills

  #15 (permalink)

Italy, Europe
Trading Experience: Intermediate
Platform: Sierra charts
Favorite Futures: Dax, Bund, 6E, currencies
italiantrader's Avatar
Posts: 16 since Jan 2012
Thanks: 6 given, 5 received

Basically this should not have happened and I received their reassurance that if it does happen again I will be fully reimbursed if I have incurred any losses.

In your place I would screen record all the trading sessions, just in case you need a "proof" that something went wrong and in order to let them know that whatever happens is carefully monitored. Since i experienced TT disconnections I always screen-record everything with camtasia software.

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