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Trading Reviews and Vendors

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Viper Trading Systems Indicator

  #130 (permalink)

Phoenix AZ USA
Trading Experience: Advanced
Platform: SierraChart
Broker/Data: Sierra Futures/SC Denali
Favorite Futures: YM NQ
Posts: 358 since Nov 2009
Thanks: 146 given, 444 received

rubberduck View Post
It seems like Maarten has learned from the viper team how to deal with emails. Unless you are a prospective subscriber you will be ignored.

When I was thinking of becoming a viper subscriber I emailed a question and it was answered promptly and thoroughly, then when I was a subscriber I sent 5 emails. They only replied to one, it had one compliment and 3 questions, Charles' reply was "thanks, glad you like it."

In one webinar a question was asked if they were going to hire someone for customer service, Gary said that he thought they were doing just fine, that gave me a chuckle. Most companies I'm paying on a monthly basis give me excellent customer service and want to keep me as a customer, except Charter Cable.

My experience also, regarding Viper's response to my emails.

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